Suburban Ford of Sterling Heights

The used car sales consultant was great. But the used car director was totally useless. But the used car director was totally useless. More

After dealing with another salesman prior I swore I’d never come back to Suburban. Then we were introduced to Jeremy. Since then we have continued our business with Suburban and have gotten 3 vehicles fr never come back to Suburban. Then we were introduced to Jeremy. Since then we have continued our business with Suburban and have gotten 3 vehicles from him. Jeremy goes above and beyond for his customers and always listens to our needs and made me feel like 👍🏻 was being taken care of and getting the absolute best deal I could. Thank you Jeremy! You’re awesome!! More

They are the best dealership around. Suburban Ford has the best sales people and customer service The only place my whole family goes to Suburban Ford has the best sales people and customer service The only place my whole family goes to More

Jason went above and beyond to get me back and forth from the dealership today the dealership today More

Great experience. Flew in from another state they were very accommodating with pictures and video before hand so I knew what I was buying. Flew in from another state they were very accommodating with pictures and video before hand so I knew what I was buying. More

Brought my super duty F250 to Suburban Ford quick lane service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list incl service. They are supposed to top off all fluids. As usual, the DEF wasn't filled. Had to go back and wait another hour for that. The check list includes battery service, but one week later both batteries were completely dead. Had to call a tow truck. Very disappointing. Also, I have doubts that all of the "green" check marks are legitimate. More

I’ve had such a great with my service rep as he is thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Ma thorough, knowledgeable and professional and stayed in touch with me to keep me informed with what’s going on with my vehicle. I’ll be sure to see Mark anytime that I need to bring my vehicle in. He’d make a great manager as I know a good employee when I see one. Keep up the great work Mark and thank you! More

I highly recommend Suburban Ford dealership. I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed b I was overwhelmed with the excellent customer service of my salesman, Joey, and team during the process of leasing a new Ford. I was also impressed by the Suburban Ford collision shop that handled my claim for my previous lease that was involved in an accident during the holidays. Thank you for your service! More

I took my Explorer in for a known issue with a Flex Pipe Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as Rattle. I was told on the phone that they were aware of the issue and to bring it in. Ford suggest using hose clamps installed over the flex pipes as a fix. I told them over the phone this is not a fix and is a band aid. When I arrived the service tech Brandon seemed stand offish but I didn’t think much of it. After keeping the car for over 2 hours they proceeded to tell me the rattle was normal and that they say nothing is wrong with it. Even though it’s a known issue and all over the ST Forum Site. I will continue to take this in for this issue elsewhere and after the 3 visits using other dealerships I will file a lemon lawsuit with Ford after filling out a complaint with the attorney general. Needless to say I will never purchase another vehicle from any Suburban dealership ever again and I will make sure I post the same all over social media. Stay away from this place for service and for purchase if your smart and want to save yourself trouble. More

Awesome experience. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. My salesman, Anthony LaRock made it my easiest purchase ever. I’d definitely recommend Suburban Ford of Sterling Heights to any of my friends. More