Suburban Ford of Sterling Heights

Christian was wonderful to work with. We came in from out of state to buy a 2018 Ford expedition, and Christian made the process so easy. He had all of the paperwork ready for us before We came in from out of state to buy a 2018 Ford expedition, and Christian made the process so easy. He had all of the paperwork ready for us before we got there, and when we had to change a few things, he worked so hard to make everything work out for us! Before we even got there he made sure to answer all my questions and send me all the information I wanted on the vehicle. He went above and beyond to make sure that we had a wonderful and quick experience, so that we could get back on the road home again! I cannot recommend Christian enough! We also worked with Paul in the finance department, and he was great to work with. He worked overtime for us when we had to redo the financing and he made the whole process so easy. He explained everything I was signing so well, and was very helpful explaining the extended warranties to us. He was wonderful to work with and I would recommend him to everyone! More

Isaiah was wonderful to work with! He went above and beyond to help us with purchasing our son his first car! He was honest, and easy to work with. Everyone here was wonderful to work He went above and beyond to help us with purchasing our son his first car! He was honest, and easy to work with. Everyone here was wonderful to work with. I will definitely be recommending them! More

I was looking for a car to lease. My experience was awesome and every questions was answered. Would highly recommend. My experience was awesome and every questions was answered. Would highly recommend. More

An amazing experience! Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The ent Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The entire experience was a pleasure. I will be back the next time we are in the market and will recommend Suburban Ford Sterling Heights to all our friends and family. Thanks! More

Service consultant Jim Saelens does an amazing job every time I bring one of my vehicles in for service. Thanks for all your help Jim!! time I bring one of my vehicles in for service. Thanks for all your help Jim!! More

Really deserves 0 stars. I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 da I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 days and ill no response.. More

Service could use some fixing. I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the automated prompts. Said yes to being texted, upon the automation texting me and asking about my truck they dont answer the text multiple times. I had my son drive me to dealership only to be ignored for about 20 minutes. Then after finally talking to someone, find out that I need new rotors and they won't have them till tomorrow. Mind you my truck doesn't even have 10k miles. So they said they would need to keep it for another day. Here it is almost 30 hours later and still no word. Communication to customers would be nice. Not to mention I have to inconvenience other people to get to and from work. Because I wasn't told to make other arrangements ahead of time. Communication people More

Brandon was amazing. Very helpful, and punctual with making sure I was taken care of. I’d recommend him to every and anyone looking to buy a car. Give this man a raise! Very helpful, and punctual with making sure I was taken care of. I’d recommend him to every and anyone looking to buy a car. Give this man a raise! More

Mike was great! Second time to buy a car from him in the past 6 months. Would highly recommend working with him. He is very invested in the customer and definitely Second time to buy a car from him in the past 6 months. Would highly recommend working with him. He is very invested in the customer and definitely goes over and above. More

After making the inquiry I attempted to purchase this vehicle. I was told that they had a "DEPOSIT" when they learned that I'd be paying cash. Contaxted them again the following day to purchase this 2011 vehicle. I was told that they had a "DEPOSIT" when they learned that I'd be paying cash. Contaxted them again the following day to purchase this 2011 Cadillac ESV with 156,000 miles for $6,995. However I was informed that they still had a deposit on this vehicle. Ive never heard of this at an A Dealership. I suspect that they never had this vehicle since when I tried to locate the vehicle on their lot it wasnt there and it wasnt inside anywhere. I asked the porter to look for the vehicle but he said he had no idea. All in all a very POOR experience More