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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,055 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,055 reviews

November 14, 2022

Great service and amazing dealership! I have always had a great experience whenever I’ve needed service at Suburban. And have never purchased my vehicles anywhere else. More

by Bearomine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Panetta
Nov 18, 2022 -

Suburban Ford of Sterling Heights responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 14, 2022

Christian was wonderful to work with. We came in from out of state to buy a 2018 Ford expedition, and Christian made the process so easy. He had all of the paperwork ready for us before More

by megankoscielniak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Paul Coolman, Christian Haboosh
Nov 15, 2022 -

Suburban Ford of Sterling Heights responded

Megan, Thank you for making the drive through Canada from New York! We appreciate your trust in us! Enjoy your new Expedition Max!! Thank you!

November 05, 2022

Isaiah was wonderful to work with! He went above and beyond to help us with purchasing our son his first car! He was honest, and easy to work with. Everyone here was wonderful to work More

by Jms92082
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Isaiah Price-Baker
Nov 09, 2022 -

Suburban Ford of Sterling Heights responded

We really appreciate your positive review!

October 27, 2022

I was looking for a car to lease. My experience was awesome and every questions was answered. Would highly recommend. More

by SilverEscape
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Brown
Nov 03, 2022 -

Suburban Ford of Sterling Heights responded

Hi, thank you for leaving such a great review and high star rating. We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

Nov 03, 2022 -

Suburban Ford of Sterling Heights responded

Hello there! We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 26, 2022

An amazing experience! Highly Recommend...... Answered every question. Sent pictures and videos as requested. We Love the car. I love their selection of vehicles. The ent More

by jennifer226
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Vultaggio
Oct 29, 2022 -

Suburban Ford of Sterling Heights responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

October 23, 2022

Service consultant Jim Saelens does an amazing job every time I bring one of my vehicles in for service. Thanks for all your help Jim!! More

by amaizenblue_1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
Oct 28, 2022 -

Suburban Ford of Sterling Heights responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Sterling Heights. If you're ever in need of more help, please let us know!

October 12, 2022

Really deserves 0 stars. I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 da More

by bill.matt.glpg
Customer Service
Recommend Dealer
No
Employees Worked With
Oct 28, 2022 -

Suburban Ford of Sterling Heights responded

Please reach out to us at (586) 268-7500 when you can so we can address this situation directly. Thank you and have a great day.

Oct 31, 2022 -

bill.matt.glpg responded

Here's the follow-up to my previous post. Never did get a call back from a manager or service person. Finally did get someone to answer the phone on Wednesday afternoon. My vehicle was promised by end of day Wednesday, but a later call back said they wouldn't be finished until Thursday Morning. Finally got my car Thursday around 10 AM. The problem was, as I had told them, I needed a new battery. Cost to replace the battery... $355.00 plus $135 towing, plus 3.5 days without my only vehicle. Great job Suburban!!! I'll be looking for a new service department.

October 08, 2022

Service could use some fixing. I dropped my truck off for a recall and asked them to look at breaks, do to squeeling. Dropped off at 8:30am called at 2 no answer went through the More

by Woody
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Didn't get name
Oct 12, 2022 -

Suburban Ford of Sterling Heights responded

We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

September 30, 2022

Brandon was amazing. Very helpful, and punctual with making sure I was taken care of. I’d recommend him to every and anyone looking to buy a car. Give this man a raise! More

by Joseph Michels
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Jijika
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2022 -

Suburban Ford of Sterling Heights responded

Hi Joseph, thank you for your kind review; we are happy to pass along your comments to Brandon here at Suburban Ford of Sterling Heights! Feel free to reach out to us if you need anything. Have a wonderful day.

September 22, 2022

Mike was great! Second time to buy a car from him in the past 6 months. Would highly recommend working with him. He is very invested in the customer and definitely More

by pmegally
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Sep 23, 2022 -

Suburban Ford of Sterling Heights responded

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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