Suburban Ford of Sterling Heights

Mike was fantastic! It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered al It’s was our first purchase with Suburban Ford of a Sterling Heights and we were impressed with the experience Michael Brown provided. He answered all of our questions very thoroughly. We live in Grand Rapids and drove out to purchase our perfect car, and Michael made the process feel simple and pain free. Everything was handled and in place before we made the drive. We appreciate all his efforts and would recommend to a friend and return when it’s time for our next upgrade. Thanks again! More

Typical salesman, talks fast, tries to have 3 different conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even of conversations at once to fool you into the sly stuff he’s doing. This guy wanted me to put down almost 9k on a lease, garbage salesman didn’t even offer other car options. “It’s just the way the world is now” is all we could get out of him. And it was weird how my appraised value on my car jumped up almost 1k more when I keep refusing to bring in more cash for a car. Why not give the customer the best price at first? More

Friendly atmosphere at dealership with all people I encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extr encountered. My sales representative, John Halsey was very knowledgeable about my vehicle and provided excellent customer service even giving me extra tips about gas saving that my escape has. More

Warm welcome, very knowledgeable, not pushy or aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and a aggressive. We actually were just looking and had planned on visiting a Chevrolet dealer after. Joseph Rippolone had been so gracious, helpful and assisted us with our needs so well we decided to not look further. Great experience and Everyone was extremely helpful and knowledgeable- couldn’t have asked for a better team. Thank you Joe Rippolone & Suburban Ford More

I have had my Bronco Sport for 1 week and prior to this purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. T purchase, I had not purchased a Ford in over 20 new car purchases. Recenlty the Bronco Sport and the Mach E Mustang have had me looking at Fords. The Big Bronco as well. Ford has done well with those new products in my opinion. So I called a few dealerships and really felt like none of them were in the business of selling cars - BUT when I connected with Joey Rippolone at Suburban, I felt like I would have the car I wanted, when I wanted it - like bing, bang, boom - AND HE DELIVERED. Really smooth process for me, and I was dreading going to a new dealer. I have been buying my cars at another dealership for decades and they have all my info and make it really painless. So I was surprised that this was equally painless. Joey really hustled and called me back on what was available and when, and pricing - and everything stayed as initially represented. No last minute surprises. Now, I really can't provide a review of the dealership so much because this is my first car purchased from Suburban Ford of Sterling Heights so I do not have experience with their service and whether they go above and beyond in that area - BUT Joey definitely hustles and takes care of his customers. He did a great job highlighting many features of the car that I did not realize the Bronco Sport had. Joey - I may be back to order a Mustand Mach E in the Fall. Thanks for the great customer service on the Bronco Sport deal. More

Purchased a new Bronco Sport three weeks ago. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. By far the best experience with a purchase in over 30 years. Amazing Sales and Finance team. More

This dealership is is a 10 out of 10! This is my third vehicle through them. Every staff member I had contact with was friendly, helpful and knowledgeable. This is my third vehicle through them. Every staff member I had contact with was friendly, helpful and knowledgeable. More

Great Dealership and great sale staff was a pleasure working with John Halsey went out of his way to make my leasing pleasurable. working with John Halsey went out of his way to make my leasing pleasurable. More

I was looking to get into a new lease and John Halsey helped me do just that. He was beyond wonderful in every step toward getting me my new lease with everything I wanted. I couldn’t have been happier. helped me do just that. He was beyond wonderful in every step toward getting me my new lease with everything I wanted. I couldn’t have been happier. Everything went smooth and he was very kind and helpful. I had a great experience and even referred a friend to John. More

John Halsey was great to work with! Very respectful and helpful with my first car purchase! Very respectful and helpful with my first car purchase! More