Suburban Ford of Sterling Heights

Very professional, John Halsey was the man and made it possible for me to get a new mustang at a great price with tons of incentives. possible for me to get a new mustang at a great price with tons of incentives. More

John Halsey was very helpful in getting me the car I wanted. Even went above and beyond with surprise gifts for us when our car finally arrived for us! wanted. Even went above and beyond with surprise gifts for us when our car finally arrived for us! More

John was great to work with and so helpful! He works hard and stays in contact with people. He works hard and stays in contact with people. More

Awesome staff. Everyone is friendly and knowledgeable. This has been the best car buying experience in my entire life. Everyone is friendly and knowledgeable. This has been the best car buying experience in my entire life. More

Needed diag for vibration and service appointments were booked for 2 weeks but John was able to get me in right away. Thank you John and Jim S for your help! booked for 2 weeks but John was able to get me in right away. Thank you John and Jim S for your help! More

The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More

Couldn't have asked for anything better than the experience my husband and I had. Everyone was super helpful, our sales guy Michael Berishaj was wonderful and helped us pick a great vehicle. Brian L experience my husband and I had. Everyone was super helpful, our sales guy Michael Berishaj was wonderful and helped us pick a great vehicle. Brian Lagodna, the used car director, was so helpful, and both guys were experienced in the program my husband is enrolled in with his employer and knew exactly what to do. We've never purchased a vehicle here before but after the experience we had with them and all the others that helped us, we'll definitely be back to purchase again in the future and we will definitely recommend them to everyone. More

Got mile 30,000 mile maintenance and the tech slightly overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to overfilled the trans fluid. When my truck started acting up on the freeway and blowing blue smoke out the back a couple of drivers flagged me down to alert me to what appeared to be a serious problem. Joe Smith (QL mgr) had my truck towed back, did exactly what I suggested to replicate the problem, then diagnosed and corrected. Then had two employees return it (33 miles each way) to my driveway. They also filled the gas tank. Outstanding customer service!!! Wouldn't go anywhere else! Quick Lane of SH and Suburban Ford of SH are the best in the business! More

Mike Brown was honestly tremendous. He was very patient, communicated well, and really made me feel that he was invested in insuring that I was pleased with the vehicle I would be purch He was very patient, communicated well, and really made me feel that he was invested in insuring that I was pleased with the vehicle I would be purchasing. I would definitely highly recommend working with Mike anytime. More

Jay is engaging and very professional! Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do bus Jay is the Yoda of pre-owned vehicle knowledge. His passion for the automotive business comes out in his dealings and was always a pleasure to do business with! I Recommend Jay without hesitation for those who read this review. Brian former Senior Executive Consultant for Cox Automotive/Manheim More