Suburban Ford of Sterling Heights

We enjoyed our experience at Suburban and would shop here again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. I would definitely recommend John to anyone who is looking for a low-pressure sales experience or anyone who might have a lot of questions about their vehicle. We did not enjoy our trade-in experience. It didn't feel transparent, and we thought the price was low (without much explanation or even discussion with the appraiser). Overall, we have had good service appointments and a relatively easy selling experience. We would shop here again. More

I have purchased 3 vehicles from here and have been very happy with my overall total experience. The Sales Manager Tom MacPherson is great but my Salesman Vince Miceli was a disappointment. I rated him acco happy with my overall total experience. The Sales Manager Tom MacPherson is great but my Salesman Vince Miceli was a disappointment. I rated him accordingly and he sent me the following text "Hey Frank, this is Vince Miceli from Suburban Ford I received the survey you filled out that only effects me and I have explained this to you multiple times and this does only effect/hurt me. This is the 2nd or 3rd time which has really hurt my bonuses throughout the times of you buying vehicles from me. So I am no longer going to assist you on future vehicles, if you would like to buy from this dealership it is no problem, but I am no longer going to be your sales person. Have a great day." DON'T use this salesman. More

John was very professional and pleasant to work with and really helpful dealerships very clean. really helpful dealerships very clean. More

Clean, courteous and prompt customer service for my experience. Even when waiting, which wasn't long, friendly individuals would talk to me about my vehical purchase. experience. Even when waiting, which wasn't long, friendly individuals would talk to me about my vehical purchase. More

Cheyenne was very professional, kind, and went above and beyond expectations. On the coldest night of the year she was able to find the floor mats that I asked for while I was working with the finance team. beyond expectations. On the coldest night of the year she was able to find the floor mats that I asked for while I was working with the finance team. Thanks More

These guys are pleasure to do business with. Easy seamless transaction. Brian Lagodna is fantastic at his job and makes you feel right at home. Even made fresh coffee!!!! Will definitely be back. Lov seamless transaction. Brian Lagodna is fantastic at his job and makes you feel right at home. Even made fresh coffee!!!! Will definitely be back. Love this Raptor!!!! More

I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is number one.. Just picked up my 2021 Ford bronco two door and I love this vehicle if I had any questions I just call them up and they’re very prompt with their answers. Another proud customer as a matter fact I’m going up tomorrow to see Rich for another vehicle for my wife so if you want a trust worthy dealership this is the place to go. Thanks again Rich and thank you Suburban Ford of Sterling Heights for your outstanding work , this place and everybody that works there all the way to the bump shop are top notch and do the best work. Thanks again !!! Mark L. More

Deceptive. I was calling about a car and they raised the price halfway through negotiation. I would NEVER go to this dealer again. price halfway through negotiation. I would NEVER go to this dealer again. More

A fantastic dealership with a fantastic staff. One man in particular really blew me and my wife away. Michael Brown went above and beyond any expectations I had. My wife and I went back and forth for almost particular really blew me and my wife away. Michael Brown went above and beyond any expectations I had. My wife and I went back and forth for almost a month trying to decide about a vehicle. Michael was there every step of the way answering questions promptly and efficiently. Me and wife will be going back to this ford dealership for as long as they’ll have us because of Michael. More

John H. was awesome, the whole process went very smoothly. I would recommend John to all my friends and friendly! smoothly. I would recommend John to all my friends and friendly! More