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Suburban Ford of Sterling Heights

Sterling Heights, MI

4.4
2,049 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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40333 Van Dyke Avenue

Sterling Heights, MI

48313

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Showing 2,049 reviews

January 19, 2022

We enjoyed our experience at Suburban and would shop here again. John Halsey is outstanding to work with. He is a good communicator, whether you prefer phone or text, and was patient with my wife / family. More

by Jason m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Jan 25, 2022 -

Suburban Ford of Sterling Heights responded

Jason, we appreciate you taking the time to rate your experience. We value transparency in our transactions with customers and encourage you to please reach out to us if there are any lingering concerns. Please reach out to Timothy O'Connor at (586)-977-6354 or toconnor@suburbancollection.com if you would like us to answer any questions. Thank you again.

January 18, 2022

I have purchased 3 vehicles from here and have been very happy with my overall total experience. The Sales Manager Tom MacPherson is great but my Salesman Vince Miceli was a disappointment. I rated him acco More

by littledrummerboy66
Recommend Dealer
Yes
Employees Worked With
Tom Macpherson, Vince Miceli
Jan 25, 2022 -

Suburban Ford of Sterling Heights responded

We value you feedback and appreciate you as a customer. We apologize that your experience with Vince was unsatisfactory, however we are happy to know that Tom took care of you in the end. Thank you for taking the time to let us know how we can improve.

January 18, 2022

John was very professional and pleasant to work with and really helpful dealerships very clean. More

by Starr14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Jan 25, 2022 -

Suburban Ford of Sterling Heights responded

We are pleased to hear that John was a pleasure to work with! Thank you for taking the time to let us know how we are performing!

January 16, 2022

Clean, courteous and prompt customer service for my experience. Even when waiting, which wasn't long, friendly individuals would talk to me about my vehical purchase. More

by mrjuricny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Molter, Cheyenne Wroblewski
Jan 25, 2022 -

Suburban Ford of Sterling Heights responded

Thank you so much for your 5-star review! We will share this with the store team to let them know to keep up the amazing work!

January 16, 2022

Cheyenne was very professional, kind, and went above and beyond expectations. On the coldest night of the year she was able to find the floor mats that I asked for while I was working with the finance team. More

by mrjuricny
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheyenne Wroblewski
Jan 25, 2022 -

Suburban Ford of Sterling Heights responded

Thank you so much for taking the time to share your experience with Cheyenne. We are proud to have her on our team knowing she is making customers happy!

January 08, 2022

These guys are pleasure to do business with. Easy seamless transaction. Brian Lagodna is fantastic at his job and makes you feel right at home. Even made fresh coffee!!!! Will definitely be back. Lov More

by J_aconsulting
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Lagodna, Marcus Martin
Jan 11, 2022 -

Suburban Ford of Sterling Heights responded

It’s great to hear that you had a positive experience at Suburban Ford of Sterling Heights. Our team and Brian will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.

January 06, 2022

I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n More

by Elaine and Mark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Elder III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Elder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gallucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Sollena, Christopher Carlock
Jan 11, 2022 -

Suburban Ford of Sterling Heights responded

Mark, thank you for sharing your positive experience with us. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. We will be sure to let Rich know how much you enjoyed working with him. Thanks again, and we hope to serve you again soon.

January 06, 2022

Deceptive. I was calling about a car and they raised the price halfway through negotiation. I would NEVER go to this dealer again. More

by Nick
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Troy Taylor
Jan 11, 2022 -

Suburban Ford of Sterling Heights responded

Nick, we are disappointed to learn of your experience. We value transparency throughout and would appreciate the opportunity to learn more about this situation. At your earliest convenience, please contact Tim O'Connor at [586]-977-6354.

January 02, 2022

A fantastic dealership with a fantastic staff. One man in particular really blew me and my wife away. Michael Brown went above and beyond any expectations I had. My wife and I went back and forth for almost More

by Robbyj10211993
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Brown
Jan 07, 2022 -

Suburban Ford of Sterling Heights responded

Robby, thank you for this wonderful feedback regarding Michael! We will be sure to give him the recognition he deserves! Thank you again for sharing.

December 29, 2021

John H. was awesome, the whole process went very smoothly. I would recommend John to all my friends and friendly! More

by Christine P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Halsey
Dec 29, 2021 -

Suburban Ford of Sterling Heights responded

We appreciate you recommendation, Christine! John always strives to exceed his customer's expectations. We look forward to welcoming you back soon.

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