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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,058 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,058 reviews
October 12, 2021
John was very helpful, knowledgeable and make sure all of our questions were answered. Good salesman. our questions were answered. Good salesman. More
by Michaelhelms3036
October 11, 2021
I was pleased that the vehicle I found online was still available to go look at and test drive. London was efficient during the whole buying process. However, I was a little displeased that I had to paid f available to go look at and test drive. London was efficient during the whole buying process. However, I was a little displeased that I had to paid for a PermaPlate warranty. I was told this was non negotiable. More
by Lcounts0193
Employees Worked With
Marcus Martin, London Jacobs
October 07, 2021
Tara was OUTSTANDING!!!...she was very helpful and accepting and objective as she worked through the sale process with a chronically gifted customer..Bless Her! Her boss was also kind and respectful. accepting and objective as she worked through the sale process with a chronically gifted customer..Bless Her! Her boss was also kind and respectful. I would have hesitation referring others to this outstanding young lady and this dealership. More
by Kassidyddog
Employees Worked With
Tara Browning
October 07, 2021
Wonderful salesman to work with. He walked me through my first car purchase during one of the craziest times car sellers have seen. I greatly appreciated having him. first car purchase during one of the craziest times car sellers have seen. I greatly appreciated having him. More
by Kristenlosey
October 05, 2021
Rich Kramer is my family's go to sales expert! Seven vehicles and counting. If you want the best, ask for Rich. I just picked up my new wheels yesterday and had the best experience. vehicles and counting. If you want the best, ask for Rich. I just picked up my new wheels yesterday and had the best experience. More
by crowelake
Employees Worked With
October 02, 2021
This dealership and the people we worked with made my daughter‘s first experience of purchasing her own vehicle an excellent experience! The financing part, which can typically be brutal, was the best ex daughter‘s first experience of purchasing her own vehicle an excellent experience! The financing part, which can typically be brutal, was the best experience we ever had.Jayson did an excellent job explaining the financial aspect of everything and was very personable and fun! Troy did an excellent job filling in when our salesperson wasn’t available. He was also very personable, friendly and great to work with. Thank you to Suburban Ford for making this a great experience for my daughter’s first purchase! When my son is ready for his next car this will be the first and hopefully only place we will go to since it was so early so. I have already recommended this place to others looking for a used car. More
by kelly_torpey
Employees Worked With
Marcus Martin, Jayson Rhodes, Troy Taylor
