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Suburban Ford of Sterling Heights
Sterling Heights, MI
2,043 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.
Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 4:00 PM
Tuesday 7:00 AM - 4:00 PM
Wednesday 7:00 AM - 4:00 PM
Thursday 7:00 AM - 4:00 PM
Friday 7:00 AM - 4:00 PM
Saturday Closed
Sunday Closed
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Showing 2,043 reviews
January 17, 2020
Entire experience was great. From the first visit to the last everyone was super helpful. Brian was great and truly went over and above for me. There is a reason this is the best dealership around thank you last everyone was super helpful. Brian was great and truly went over and above for me. There is a reason this is the best dealership around thank you. More
by remiev
January 16, 2020
This dealership went above and beyond for me from the time I entered to the time I left with my car. Derek Britton was incredibly helpful with every little detail and made my first time purchasing a car time I entered to the time I left with my car. Derek Britton was incredibly helpful with every little detail and made my first time purchasing a car by myself smooth sailing. I will definitely be coming back in the future! More
by Drbehlow
Employees Worked With
Derek Britton
January 12, 2020
Saved my butt again! Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealers Had to bring my Expedition in again for some repair/maintenance work...got the job done and price was reasonable....and work trustworthy! This dealership is my "go to"! More
by Silverbunny
January 07, 2020
Just bought a car couple months ago,I am now stranded in Georgia with a blown engine 😭. I hope warantee covers it. 2018Santa Fe Sport with 53k miles and crapped out already. I don't even know anyone in Geo Georgia with a blown engine 😭. I hope warantee covers it. 2018Santa Fe Sport with 53k miles and crapped out already. I don't even know anyone in Georgia and wasting money on a motel. Renee was very friendly More
by dennispierfelice
Employees Worked With
Renee Junga
January 07, 2020
Hi my name is Steve I've been dealing with suburban Ford for 10 years. I just recently came in to lease a truck and Michelle furniture was my agent she was very professional kind and courteous she she accom for 10 years. I just recently came in to lease a truck and Michelle furniture was my agent she was very professional kind and courteous she she accommodated my every need as far as everything I wanted on mytruck .. I'm very happy with the service that she provided I will definitely come back to elder Ford after my lease is done and do more business with Michelle. More
by Steve.manse
Employees Worked With
Michele Fournier
January 06, 2020
First in class! No doubt the best customer service in the industry! Derek and Tom were amazing and would definitely recommend Suburban Ford to everyone we know. the industry! Derek and Tom were amazing and would definitely recommend Suburban Ford to everyone we know. More
by Bryan
Employees Worked With
Tom Macpherson, Derek Britton
January 04, 2020
Derek work very hard at getting me a great deal and Derek work very hard at getting me a great deal and finding me a truck that fit my needs. He was very patient and supportive. I would highly recomm Derek work very hard at getting me a great deal and finding me a truck that fit my needs. He was very patient and supportive. I would highly recommend him! More
by kushmand
Employees Worked With
Derek Britton
December 31, 2019
Excellent service back in February, with Nathan Wells, resulted in a repeat performance to find a car for my husband. We walked out Saturday with a new car for him after a month of trying to narrow down resulted in a repeat performance to find a car for my husband. We walked out Saturday with a new car for him after a month of trying to narrow down our options. Suburban Ford of Sterling Heights continues to rank #1 on our list of dealerships! More
by jbfp06
Employees Worked With
Brian Lagodna, Caleb Herrera, Nathan Wells
December 28, 2019
Chalsea was very friendly! She stayed late after her shift with us with a smile on her face to make sure everything goes good all. She was very knowledgeable at what she’s talking about and explained ev shift with us with a smile on her face to make sure everything goes good all. She was very knowledgeable at what she’s talking about and explained everything in details. I would definitely recommend Ford and her to all my family and friends. More
by Rosejiddou
Employees Worked With
Chelsea Udell
December 23, 2019
SuBurb Service Tara has helped me through the process, and I haven't made it easy for her, either way she has persevered with a smile. I actually didn't like what I Tara has helped me through the process, and I haven't made it easy for her, either way she has persevered with a smile. I actually didn't like what I initially bought and was one of the few people to actually use the exchange program. I thought it was going to be a big hassle but they have made it much easier than I predicted. More
by jonconroyd
Employees Worked With
Jeremy Sloat, Tara Browning
