Suburban Ford of Sterling Heights - Service Center

Beautiful personality Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She de Caitlyn is an absolute gem! She is extremely friendly, patient and truly listens to you. She delivers top notch knowledgeable customer service. She deserves a raise for all of the hard work she continues to do daily. More

Great service! Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for serv Jim is the consummate professional who truly cares about his customers. My wife and I have both have F150's and won't take them anywhere else for service. great team up front as well. Just bought a new F150 from Jim Belk and it was a very smooth and painless experience. More

Great Service Experience Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly re Dave was a great service advisor to work with, very professional and outstanding customer service. My wait time was short and without issue. Highly recommend. More

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to bringing my car into the shop to be serviced just due to being triggered by the thought of previous experiences. However, when I arrived, I received phenomenal service that took away the stress of the situation entirely. The representative that I dealt with, Justin W., explained everything to me in Layman's terms, and thoroughly answered all of my questions, not to mention that the job was finished far before I expected it to be. When I left, I felt confident in the service I received, and I will be sure to come back and request Justin's assistance again. It means a lot to me that this was as painless as it should be. More

Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

Great service I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it mysel I in dropped in to see if a rear tail light that I purchased from the dealer could be installed for me, as I was having second thoughts doing it myself. Brian was welcoming and courteous. He made sure I had the right part, and got me in and out quickly, as I was on my lunch hour. Brian is an asset and I hope this dealership recognizes that. More

F-150 Repair Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the qu Excellent and professional experience as always! I have dealt with Brian and Suburban Ford for many years and have never been disappointed with the quality of service and professionalism that I have experienced! My family and I are lifetime customers! Guaranteed! Brian is a class act and an asset to your establishment! Thanks! More

Shelby is a rockstar! I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked u I recently had my vehicle in for service and was extremely impressed with the level of service I received from the moment I called in until I picked up my vehicle. Shelby Frazzitta was a rockstar in the level of service she provided, her updates and hard work with the insurance company went above and beyond. I had a loaner vehicle through the rental department where the service was fantastic as well. Connie and Holden were amazing as well, always willing to help with a smile. Not only were they great but any interaction I had with the staff there was great, keep up the great work!!! More

Mark Zolnoski Auto Dealer Professional Mark is my “go to” person whenever I need advice or upgrades to my vehicle collection. I have dealt with him in California and in Michigan, and he is Mark is my “go to” person whenever I need advice or upgrades to my vehicle collection. I have dealt with him in California and in Michigan, and he is the most honest person I know in the auto dealership business. More

Great service Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever Craig, Todd, and Don B did an awesome job on my car. A tree branch fell on it so a lot of parts had to be replaced. Now my car looks like nothing ever happened to it! My car was returned on time and clean inside and out, and Craig was available to answer any questions I had. I couldn’t have asked for better service. Thank you! More