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Jim Elder III
Jim Elder III
General Manager
Suburban Ford of Sterling Heights
40333 Van Dyke Avenue
Sterling Heights, MI 48313
35 Reviews
35 Reviews
Write a Review35 Reviews of Jim Elder III
October 16, 2023
Suburban Ford of Sterling Heights has always been #1 for me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Fo me and my family for sales, service and body shop. I’ve been going there and only there since 1997 when I first started working for Ford. Suburban Ford of Sterling Heights has been my dealership all these years because I’ve always gotten their absolute best the moment I walk thru their front door! More
by ricklaz
Other Employees Tagged: Rich Kramer, Zach Simpson, Dave Kraemer, Brian Kellie, Scott Murdock
Helpful 
September 28, 2023
The best customer service I’ve ever experienced. This group always goes above and beyond. I’m a customer for life! This group always goes above and beyond. I’m a customer for life! More
by RN
Other Employees Tagged: Lisa Elder, Nicole Elder, Hunter Eggerding, Jim Saelens, Hunter Hoppe
July 07, 2023
Love that place ! !! My 4th lease from there..I let all my friends and family go there. !! My 4th lease from there..I let all my friends and family go there. More
by Dave
Other Employees Tagged: Matthew Drogosch, Dana Jankowski, Billy Meyer, Jason Jackson, Lisa Gersztyn, Zachary Loftis
January 23, 2023
Great purchasing experience; Hunter and Nicole were friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. friendly, informative, and very accommodating. We will definitely be purchasing from this dealership again in the future. More
by Alex Offredi
Other Employees Tagged: Nicole Elder, Hunter Eggerding , Alex Apess, Tom Macpherson
October 12, 2022
Really deserves 0 stars. I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 da I had to have my car towed there on Monday, It is now Wednesday and no one has called me about my vehicle. I have left 27 messages over the last 3 days and ill no response.. More
by bill.matt.glpg
June 18, 2022
This is one of the worst dealerships I have ever dealt with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very with!! 1] I had to fight to get warranty work done and done properly 2] The workmanship was absolutely horrid and left me and my family in a very unsafe environment with the rear four cab bolts on my truck not properly reinstalled. { Ford Corporate dealer rep had my truck fixed at another dealership for he no faith in Suburban's abilities} 3] Service managers and Body shop managers both repeatedly out right lied to me!! 4] asked for the General manager or owner to contact me about issues. NEVER heard a peep out of either of them. I would NEVER recommend using this dealership for purchase or service of any kind. More
by gbear0070
Other Employees Tagged: Lisa Elder, Mike Skeltis , Shane'ce Johnson, Andrew Lietz
May 23, 2022
The receptionist will not forward calls to a manager. I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Poi I have requested to speak to a General Manager and get put into a queue where no one answers. I need to speak to someone regarding my Ford Pass Points. I have been back/forth between the Ford Pass reps and the dealership for months! More
by deebee706
March 26, 2022
Class Act Operation here. Great People who truly care. PJ handled my paperwork quickly and efficiently. Great People who truly care. PJ handled my paperwork quickly and efficiently. More
by Tmac
Other Employees Tagged: Mike Skeltis, Paul Coolman, Angela Long , Michael Brown, John Halsey, Tom Macpherson
March 26, 2022
I am thankful to have such a great experience every time I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being sa I come in. Rich is by far the best salesman I have had the pleasure of working with, my car buying experience is always top notch. With that being said the leadership of the dealership, specifically Tommy, far exceeds my expectations. I recommend this dealer, Rich and Tommy to anyone and everyone. Thank you for making me feel like “vip” everytime I come in! More
by Patriotbychoice
Other Employees Tagged: Rich Kramer, Mike Skeltis, Dave Kraemer , Tom Macpherson
January 06, 2022
I first want to thank my salesman Rich Kramer for doing an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is n an outstanding job again. I can’t say enough good about this dealership I’m in there every year on average for a new car. The service department is number one.. Just picked up my 2021 Ford bronco two door and I love this vehicle if I had any questions I just call them up and they’re very prompt with their answers. Another proud customer as a matter fact I’m going up tomorrow to see Rich for another vehicle for my wife so if you want a trust worthy dealership this is the place to go. Thanks again Rich and thank you Suburban Ford of Sterling Heights for your outstanding work , this place and everybody that works there all the way to the bump shop are top notch and do the best work. Thanks again !!! Mark L. More
by Elaine and Mark
Other Employees Tagged: Lisa Elder, Rich Kramer, Mike Gallucci , Christopher Carlock, Andy Sollena
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