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Suburban Ford of Sterling Heights - Service Center

Sterling Heights, MI

3.7
168 Reviews
Call Service Center (586) 393-7206

168 Reviews of Suburban Ford of Sterling Heights - Service Center

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June 28, 2023

Thank you very much Michael Skeltis. Great service to my Ford Edge.Exceptional service done. More

by xhanarimelsen
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Mike Skeltis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Service Advisor.Great work.
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Jul 03, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 29, 2023

Was extremely satisfied with service in the body shop department. Very accommodating extremely pleasant & helpful an excellent repair job y even did a fabulous detailing. Thank you More

by Nfd1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Jun 02, 2023 -

Suburban Ford of Sterling Heights responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Helpful
May 27, 2023

Courteous, excellent service all the way around. I have found Suburban to be the best service provider in our area. More

by sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
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Jun 01, 2023 -

Suburban Ford of Sterling Heights responded

Hi Sharon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 17, 2023

Called. you and left a message and no return call from you. Not a very good thing to do or how to run a business. More

by Gpw2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Brown
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May 18, 2023 -

Gpw2015 responded

i changed it

Helpful
May 15, 2023

Customer service was great in accommodating for the repair to my vehicle.Jim did a great job in making sure i was covered with transportation while my vehicle was in service. More

by mspezia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Saelens
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 08, 2023

Suburban Ford of Sterling Heights is by far the best Ford dealership around! I have been using them for sales and service for almost 15 years and I will never go anywhere else! More

by Angela L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
April 27, 2023

Great dealership and service. Communication was very good while waiting for my car to be serviced. More

by janeorr24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
Report | Print
May 03, 2023 -

Suburban Ford of Sterling Heights responded

Hi, your comments keep us motivated and working hard for all our guests! Safe travels!

Helpful
April 12, 2023

Suburban Ford took me in on the same day and out Great service, recommendable company. More

by KAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Carlock
Report | Print
May 02, 2023 -

Suburban Ford of Sterling Heights responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Helpful
March 25, 2023

My husband made an appointment a month ago. Dropped his truck off on Tuesday morning. We picked it up on Friday evening- NOTHING HAD BEEN DONE. 2 recalls and it sat parked 3 days! This place is More

by Cindy S
Recommend Dealer
No
Employees Worked With
Brandon Phol
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Mar 30, 2023 -

Suburban Ford of Sterling Heights responded

Hi Cindy, thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Suburban Ford of Sterling Heights. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (877) 831-9890 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

Helpful
January 23, 2023

the dealership is very clean, the employees are very nice and friendly. Setting up appointments always seems to be simple and quick. More

by ebowen.7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Belan
Report | Print
Jan 25, 2023 -

Suburban Ford of Sterling Heights responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

Jan 25, 2023 -

Suburban Ford of Sterling Heights responded

Hi, thank you so much for your positive comments about Suburban Ford of Sterling Heights! Please let us know if there is anything else we can do for you; we are more than happy to help!

Helpful
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