Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Troy
Troy, MI
238 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 238 reviews
December 15, 2022
Anthony Todek, my sales agent was really transparent and thorough with getting me the vehicle I needed within my budget. thorough with getting me the vehicle I needed within my budget. More
by emorris1868
December 10, 2022
Very efficient in transacting the entire deal. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. More
by jimfer
December 05, 2022
They did a great job for my wife and I. Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of the added paperwork and hassle. Thank you Phillip, Gary, and everyone at Suburban Ford for taking care of us! More
by Machman64
Employees Worked With
Phillip Curtis
December 03, 2022
Customer Service. Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a ca Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a call from Salesperson, Nadine Kawas about a recent reduction in price. She was n top of my concerns and provided me with options. SOLD! More
by Nick.chapital
Employees Worked With
Nadine Kawas
November 30, 2022
Was extremely interested in a vehicle, was told the title wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I noticed the website said available and a priced drop. Sales lady said that they had the title and it was ready to go. Not impressed with this dealership. More
by SJ112022
Employees Worked With
Tony, Dayna
November 29, 2022
Started out very bad experience with salesman. It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignit It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignity and respect. Ideal person to lead a sales group! More
by Rajahzbro5218
Employees Worked With
November 07, 2022
The service team did a good job in processing my vehicle, keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). More
by Huskerman
Employees Worked With
Bruno Polisena, Kathryn Amara
September 12, 2022
I have been purchasing car’s from Elder Ford/Suburban Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my c Ford for easily 20 years. I like the service department because of the ease of use. The service rep was friendly and helpful, and managed to get my car back to me after closing! Great job! By the way, I love my Escape Hybrid! More
by Sfortesq
Employees Worked With
Jacob was my service rep at the desk, but I have no idea of the name of the actual service man.
