Suburban Ford of Troy

Mark Lange, the new General Manager is the reason behind the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved the 5 star rating. I experienced multiple offsetting hiccups all along my new vehicle purchase journey, but Mark stepped up and got directly involved to make things right when others didn't. I work for Ford Motor Company in Customer Experience and in both my personal and professional opinion he is exactly the kind of leader we need at all Ford dealerships. He is completely customer-focused and will be able to do great things as a people leader as he guides all his employees to have that same mindset that he does. He's a problem solver and makes you feel valued as a customer by listening to your concerns and addressing them. Never once did he make me feel like I was wasting his time. Thanks, Mark! More

Very efficient in transacting the entire deal. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. Had all the paperwork ready. Despite the virtual meeting not effectively scheduled, Vilius went out of the way to provide prompt service. More

They did a great job for my wife and I. Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of Our salesman Phillip Curtis went the extra mile to make sure everything went smooth. We came from out of state and they had no problem taking care of the added paperwork and hassle. Thank you Phillip, Gary, and everyone at Suburban Ford for taking care of us! More

Customer Service. Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a ca Recently took a test drive in this Lightning a month ago and came to the conclusion that it was a little out of my price. Unexpectedly received a call from Salesperson, Nadine Kawas about a recent reduction in price. She was n top of my concerns and provided me with options. SOLD! More

Was extremely interested in a vehicle, was told the title wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I wasn't in. Waited three weeks and was told the title still wasn't there, salesman even texted me it wasn't in. Called right after I got the text as I noticed the website said available and a priced drop. Sales lady said that they had the title and it was ready to go. Not impressed with this dealership. More

Started out very bad experience with salesman. It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignit It all turned around after speaking to General Manager Mark Lange. Mark is committed to customer satisfaction in a big way. He treats you with dignity and respect. Ideal person to lead a sales group! More

Your Service was amazing, I was in and out in less than a hour! Thank you! hour! Thank you! More

The service team did a good job in processing my vehicle, keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). keeping in informed of progress, and turning it back to me in a timely fashion (as predicted). More

Brian in the Service Department provided me with Excellent Customer Service making sure All of my concerns were addressed. Excellent Customer Service making sure All of my concerns were addressed. More