Suburban Ford of Troy

leased/bought many cars from this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. They are always helpful and honest throughout the process.. I recommend all my family and friends to this dealer. More

Awesome GM, always listens to what customers need and want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family want and will make adjustments as needed. Highly recommend this dealership over any others in the area. Thank you for taking care of me and my family. More

Worse post sales services ever. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. I bough my car a 2016 Lincoln Navigator on February 17 of 2024. 3 days later the car suddenly stop working I try to call never pick up the phone. Also they force you to buy their Powertrain Extent guarantee by LYING and saying the bank is the one who force to purchase the extended powertrain guarantee. I got a call from the bank today and they said their isn't such thing. I took the car to a dealership here on Columbus Ohio and repair the car cost almost the same price tha they were selling it for. Last they took 2 weeks to send the owners tittle to my home address. WORSE DEALERSHIP EVER!!! THEY LIE TO MAKE YOU BUY THEIR POWERTRAIN AND ALSO LIE ABOUT THE SHAPE OF THE CAR. ON TOP OF THAT THEY DO NOT ANSWER THEIR PHONES More

We have used Nadine for years and always go to her when we need to purchase a vehicle. She is extremely nice and works with you so that your experience is hassle free! we need to purchase a vehicle. She is extremely nice and works with you so that your experience is hassle free! More

Will is the best hands down. ... I hate he moved to a farther dealer, from where I live. ... I hate he moved to a farther dealer, from where I live. More

Will has always been kind, courteous and friendly. I was sad to know he left Dean sellers, which is closer to my house, for Elder. I was sad to know he left Dean sellers, which is closer to my house, for Elder. More

Mark Lange, General Manager, and his team provided exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would high exemplary customer service in my recent lease buyout & warranty repair issue. Response was impressively prompt, professional & personable. Would highly recommend Suburban Ford of Troy & will continue to utilize their service department for future repairs on my beloved (but sadly discontinued) Ford Fusion. More

Brian lagodna was perfect in helping me purchase a used car for my daughter. Highly recommend. car for my daughter. Highly recommend. More

Brian has been amazing! Purchasing from California unable to be there to look at the vehicle myself, he reassured my husband and myself that he had our best interest in mind Purchasing from California unable to be there to look at the vehicle myself, he reassured my husband and myself that he had our best interest in mind. Brian was my eyes and my voice through the whole process. He didn’t let us down and exceeded my expectations from our first conversation throughout the process until we received my car. I received my Cadillac it is Beautiful just like he said! From start to finish Brian was amazing and exceeded anything I expected purchasing a vehicle from so far away. I recommend if you see something on their lot that you are interested in call Brian you won’t be disappointed! We sure weren’t! We were lucky to have him throughout our purchasing experience! It’s a huge commitment to make a vehicle purchase to have someone on your side that you can trust is everything, we got that with Brian! We are 100% satisfied customers!! We would purchase again in a heartbeat. More

I bought a new Ford F150 from suburban Ford of Troy. I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all d I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all day. The whole experience was frustrating and a hassle. I’ll never buy another vehicle here. I’ll give another dealer a chance to treat me like a valued customer. More