Suburban Ford of Troy

I bought a new Ford F150 from suburban Ford of Troy. I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all d I had a check engine light come on at 10k miles. Got to their service department when it opened and was told that I’d have to leave the vehicle all day. The whole experience was frustrating and a hassle. I’ll never buy another vehicle here. I’ll give another dealer a chance to treat me like a valued customer. More

Purchased a 2021 CPO. I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myse I asked Terry one question: will you take care of any issues that I might encounter after I have a chance to drive the vehicle and familiarize myself with it? Well, there were some items ( no fault of the dealership), and Terry has been absolutely amazing in taking care of these issues. More

I absolutely hate buying cars. I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to I was helping my daughter find a car and we had walked away from two other dealerships because the salespeople were constantly trying to add cost to the vehicles we had checked out. Meeting Brian Lagodna was a breath of fresh air. He listened to our concerns and took great care to get us into a vehicle. My daughter was so happy. By far, the best transaction I have ever had purchasing a car. I would also like to thank Annabelle Lange for getting us through the paperwork in record time, amazing! A huge shout-out to Terry Lange and Brian for getting me some info on having another of our vehicles shipped to Colorado. Gentlemen, it went off without a hitch! Just perfect! I've never said this about a dealership before, but I will today - I will be back! Thank you Suburban Ford of Troy! More

Dominic was very easy to talk to and I appreciated his assistance and guidance in my first time ever leasing. I felt comfortable with him and he answered every question I had. I would definitely recommend assistance and guidance in my first time ever leasing. I felt comfortable with him and he answered every question I had. I would definitely recommend him! More

Brian Lagodna was wonderful to work with on what was a big decision and purchase for our family. He took great care to make sure we were informed and happy with our purchase and he was available and comm big decision and purchase for our family. He took great care to make sure we were informed and happy with our purchase and he was available and communicating with me throughout to make sure it was as quick and easy as possible. He went above and beyond on the deal and we left absolutely at ease with our decision with the beautiful pre-owned certified Ford Escape we wanted. Everyone at Suburban Ford of Troy that we encountered throughout the process was pleasant to work with and knowledgable. Highly recommend Brian, this dealership and Ford, overall. Thank you! More

Brian was able to secure the car of my dreams effortlessly, and over the phone too! He was patient, kept in constant contact, and even made sure I’d be set after rolling off the lot. Thank you fo effortlessly, and over the phone too! He was patient, kept in constant contact, and even made sure I’d be set after rolling off the lot. Thank you for your help Brian! More

Very Happy about my experience at Suburban Ford. Friendly, Fast and Efficient. Love My Escape. Friendly, Fast and Efficient. Love My Escape. More

It’s an ok place a tad unipersonal. Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a Our salesmen was ok when speaking about price he left us and brought in his manager.Who was fair he said the typical sales pitch wasn’t impressed an a bit disappointed in the closing of the deal that felt the most unfriendly part we just sat there like two people in a fish bowl. Then what was said isn’t what we gotten so I’d warn people if going to the dealership to be ware of the shell game they play More