Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Troy
Troy, MI
341 Reviews
Ford Dealership in Troy, MI
Suburban Ford of Troy serves Sterling Heights, Royal Oak, Madison, and Warren, Michigan. We have a staff that is dedicated to providing you with an excellent car-buying experience. From our sales team to our finance department to our service, parts, and collision center, we are your one-stop shop for everything Ford. No matter whether you are looking for the newest model, a quality used vehicle, or a certified pre-owned Ford, we want you to feel confident about your decision.
Exceptional Selection
We have all the latest models in our exceptional selection of new Fords. You may be interested in an F-150 that will get the job done as your everyday truck or the new EcoSport for a comfortable and fuel-efficient vehicle on your daily commute. Our selection allows you to pick the perfect trim and package that you desire.
Our exceptional selection doesn't stop at new Fords, either. You can search our huge inventory of used and certified pre-owned vehicles for the car, truck, van, or SUV that is right for you. Ford currently has every type of truck or SUV that you could need, and Suburban Ford of Troy will help you find just that.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 341 reviews
July 29, 2019
Great service. Sent my sons focus in for service. Matt and Joe couldn’t have been kinder to him. Professional and courteous. Work compleated in time for less than Sent my sons focus in for service. Matt and Joe couldn’t have been kinder to him. Professional and courteous. Work compleated in time for less than original quote. What more could you ask for ? More
by Kerryman
Employees Worked With
Matt and Joe.
June 30, 2019
Failure to Complete Recall Work Went to Elder Ford to have recall work completed. Waited 10 hours, received a phone call stating that they would need to hold the car over night. Job Went to Elder Ford to have recall work completed. Waited 10 hours, received a phone call stating that they would need to hold the car over night. Job was supposed to take 4 hours. Service manager has a very different view of service. He explained to my family that they followed the process and everything was handled properly. Ten hours later and no service is not proper in my world. After a lengthy discussion we were handed the keys, told that they wouldn't work on the vehicle. I informed them we will never buy a vehicle from them again. Extremely poor service, discrimination (both racial and age), and questioned my authority to bring the vehicle in (after I had signed the authorization). #NEVERAGAIN! More
by FusionAirBag
Employees Worked With
Danielle / Service Manager
June 29, 2019
Used car group on the weekend was great! My bride and I had been researching a car for a while, and on Friday night we went out hunting, with the goal of buying a car on Saturday. I was surp My bride and I had been researching a car for a while, and on Friday night we went out hunting, with the goal of buying a car on Saturday. I was surprised to find so many dealerships closed Friday night and Saturday. Elder Ford was the second location we visited, George was friendly and knowledgable. He got exactly the car we researched, but my bride wasn't exactly sure it was the right one. He asked what she was looking for, then found everything she wanted. Zaid, the manager was there too, engaged and friendly, with no pressure, just competent professionalism. One of the keys was lost, and they committed to getting me one on Monday, which they did. I recommend George and Zaid if you are looking for a used car. More
by kevinw2401
Employees Worked With
George, Zaid
June 21, 2019
Elder Ford makes it easy to buy a car Martin Yono treated me so well. Kept me informed and made the whole process easy as can be. Love the team there. I highly recommend them Martin Yono treated me so well. Kept me informed and made the whole process easy as can be. Love the team there. I highly recommend them More
by Indigo3
Employees Worked With
Mike Stewart
May 23, 2019
Service This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been This is worst ever service you can get The attitude of the customer service rep is so bad that my loyalty to the brand is gone for ever.i have been recommending Ford to all my friends and relatives but after this bad service experience because of one staff everything has changed If elder for does not train there customer service rep to handle customer they are going to loose t business Ford should look how there dealer staff treat there customer,. highly disappointed More
by SJ
Employees Worked With
Mathew
April 02, 2019
Gary was grrrreat! While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Tr While on the used car lot looking over a 2016 Ford Escape Gary came out to introduce himself. I told him I was on the way to another dealer in the Troy Motor Mall but saw Elder Ford and decided to look over their inventory. Gary gave me his card and left. I left and went to the other dealer in the Troy Motor Mall without being satisfied by their current used car selection. The next morning I called Gary and arranged to return to test drive the Escape. I liked it and closed the deal mainly because Gary was a very relaxed salesman. There was absolutely no pressure. Gary has a complete "customer service mindset." His main interest was for me to be happy with the experience of buying the car I would be pleased to own. More
by larry1636
Employees Worked With
Gary Kuszpit
February 25, 2019
Poor service Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. Watch out don’t waste your time with a appointment. It’s hard to pry any information out of them. I wonder about the quality of there work. More
by Larry
Employees Worked With
Unknown
September 14, 2018
Worst people working in service especially Tony. I scheduled an appointment on my 2 y/o lease Ford Explorer at 9 am. At 10:30 when I called to find out the problem Tony said that it hadn’t even bee I scheduled an appointment on my 2 y/o lease Ford Explorer at 9 am. At 10:30 when I called to find out the problem Tony said that it hadn’t even been looked at yet. When i questioned y I scheduled an appointment for it to only b pushed behind he went in to say it’s not a Doctors office and times are not always guaranteed. SO AGAIN, why did i have to schedule an appointment??? Also had to have it towed there since it wouldn’t start at all. This is a new car and third time I’ve taken it for service. I have leased 4 different Ford vehicles in the past, but after this, unfortunately I am done with this dealership. RUDE, RUDE, RUDE! More
by Sandra shafo
Employees Worked With
Tony, Ric Shively
May 29, 2018
Smooth, friendly, and most positive buying experience ever. My wife and I are very picky people both on vehicles and on customer service. We felt that our experience with Zaid Arabo, in the used car portion of My wife and I are very picky people both on vehicles and on customer service. We felt that our experience with Zaid Arabo, in the used car portion of the dealership, was by far the best we've ever had. I never felt pressured to make a snap decision or a commitment "now." In fact we came by the lot minutes after closing on a Saturday and were made to feel welcome. Zaid took the time to understand what we were looking for that day. We came back the next Monday to test drive. We were later again, due to prior commitments and busy traffic, but Zaid took the time to make us feel both welcome and taken care of. No pressure. We came back on Thursday and signed papers on a great certified pre-owned F-150. We couldn't be happier with our choice, all around. I will not hesitate coming back when I'm in the market again. More
by kmieciakfamily
Employees Worked With
Zaid Arabo, Mike Daoud
April 19, 2018
Worst service ever!!!! Took my car for a few recalls and some other problems. Didn’t receive a call for the price and after they finished they called said they couldn’t fix Took my car for a few recalls and some other problems. Didn’t receive a call for the price and after they finished they called said they couldn’t fix it and that I had to pay for the time they spend on trying to find the problem. Plus I had the premium care warranty and was told that it doesn’t cover what they were doing. WOULD NOT RECOMMEND AND DO NOT EVER GO THERE!!! More
by Emily Ko
Employees Worked With
Elder ford service
