Suburban Ford of Troy - Service Center

Never take your car here. After speaking with the service manager who was very helpful hopefully the problem with the car will be taken care of. 25 words to post After speaking with the service manager who was very helpful hopefully the problem with the car will be taken care of. 25 words to post More

Quick Service I am very happy with the sevice department at Elder Ford. I had a flat tire and they were able to get me back in my car in a few minutes. They are qui I am very happy with the sevice department at Elder Ford. I had a flat tire and they were able to get me back in my car in a few minutes. They are quick, clean and efficient. Thank you! More

Scam Artists Be wary on getting anything repaired at this dealer. I came in with a simple request to fix a recalled item on my car, and then they called me and to Be wary on getting anything repaired at this dealer. I came in with a simple request to fix a recalled item on my car, and then they called me and told me they needed to replace another thing in the car to get the defected piece to work correctly (which was going to be 650 bucks which I was fine with), and then they called back saying they had more issues with the car and that one of the cylinders wasn't firing correctly and that they need to change the spark plugs (for 200+ bucks... are you kidding me to change 6 spark plugs???), and that they needed to replace the cables to the spark plugs as well by the end they were about to charge me over 1300 dollars for everything (as well as the defected item) . I should say that my car prior of going into this shop had only 1 problem, the defected item. Now all of a sudden all this extra stuff is wrong with it. So I rejected everything, because they obviously did something to my car to have all these problems just magically occur while it was in their shop. So then when I came to pick up my car they were going to charge a 98 dollar diagnostic fee (which I was ok with), and then a 90 dollar restocking fee on the part, which A. I was never informed on prior, and B. was their own fault I didn't take the part since they were the ones that declared it was the problem, when it clearly was NOT the problem. I am sorry, but I will not pay for their mistake. I will reiterate, I took this car in for 1 reason, and one reason alone, and it was returned to me in a far worse state. I cannot comment on their sales side of things, but be very wary of their maintenance team. (Andrew, and Mike (the manager over there) in particular will talk condescending to you, and won't even consider other solutions that could be just as valid as their own decision.) Get your cars fixed here at your own risk, you might take it in for an oil change, and you might need a new engine after they are done with it. More

recall appt. 3weeks ago we made an appt.for recall service. Service rep said work would take short waitable time.when we arrived Tuesday. We were told work would 3weeks ago we made an appt.for recall service. Service rep said work would take short waitable time.when we arrived Tuesday. We were told work would Take 3-4 DAYS! Will need this car 4 a short trip so not able 2 leave it..now recall work can't be done until June!!! Safety issue&Elder run-around. We've been Elder customers 4 nearly 30 years and deserve better! Service dept a mess..no one seems 2 know what's going on! More

Always looking out for me and making sure my vehicle is serviced properly. I am very satisfied with the service here at elder ford in troy. serviced properly. I am very satisfied with the service here at elder ford in troy. More

I came into the dealership and was greeted by a friendly staff. I used Shane as my writer and he was very helpful and nice. He kept me updated on my veh. He is a great asset to the staff at Elder! staff. I used Shane as my writer and he was very helpful and nice. He kept me updated on my veh. He is a great asset to the staff at Elder! More

Came in for service and these guys are GREAT!! They treat you like a customer not just money walking in the door. Great job guys!! treat you like a customer not just money walking in the door. Great job guys!! More