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Suburban Honda
Farmington Hills, MI
1,006 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,006 reviews
October 25, 2021
Rude, Arrogant and Dismissive of customers as well as his staff. Visibly annoyed by my questions and suggestions. Very poor customer service. His staff approached ME about buying my car, I didn't/don't HAVE staff. Visibly annoyed by my questions and suggestions. Very poor customer service. His staff approached ME about buying my car, I didn't/don't HAVE to sell it. I was not treated with respect and did not end up selling them my 2017 Escape. More
by ms.nancy.oliver
Employees Worked With
Michael Wright - Very nice young Man. Needs to be treated with more respect by his boss., Ryan Prince
October 19, 2021
We are aged couple. We are so grateful to Jon Quick, who made our buying the car very pleasant experience. He is very respectful, kind, knoledgeble young men, answered all our questions, made everything go made our buying the car very pleasant experience. He is very respectful, kind, knoledgeble young men, answered all our questions, made everything go smoothly and easy for us. During last 20+ years we believe he is the best sales consultant we've met qt different dealership! Thank you, Jon! You are the best! More
by esmigor
Employees Worked With
Jon Quick
October 06, 2021
John Butler is terrific! We've bought 5 cars from him. John is kind and sweet, knows his product and his inventory. No hard sell, just honest and friendly. He always looks out for us. Now, my son and daug John is kind and sweet, knows his product and his inventory. No hard sell, just honest and friendly. He always looks out for us. Now, my son and daughters buy vehicles from John. He's like a family member. More
by jayb
Employees Worked With
October 05, 2021
Pat was very helpful when I brought in a newly purchased used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to fa used crv in for an additional ignition key. He helped reset the car’s infotainment system from Spanish to English and cleared the system back to factory settings. He was courteous, knowledgeable and very helpful. Tom Morse More
by ThomasFMorse
Employees Worked With
Patrick Wilson
September 02, 2021
I did not have a good experience in my attempt to lease a honda civic sports from Suburban Honda of Farmington Hills. I went on their website and found a vehicle that appeared to be available. I completed honda civic sports from Suburban Honda of Farmington Hills. I went on their website and found a vehicle that appeared to be available. I completed the order online and submitted the required documentation. Chat with the online rep and was told someone from the leasing department would contact me. I received an email stating my order was complete. Waited a couple of days and still no contact from the dealership. I chatted with the online rep again and ask to have someone provide an update on the order. Waited another day and still no contact. I called the number on the email I received and spoke with Erin McNeal. She indicated I wasn't contacted because the car was not available. There were no more civic sports available but she indicated she was expecting a shipment on Thursday. On Wednesday I checked the website again and a new civic sport was listed. I completed the order again, chat with the online rep and ask them to check on availability due to the issue I had with my 1st order. I was told the car was showing as available. I asked to have someone contact me asap possible to complete the deal. The chat rep said the request was sent. The next day after still not having anyone contact me I reached to the chat rep again. I asked for a number as it is apparent now that chat rep messages were not being acted upon. I was given Erin's number I called and she was out of the office. I asked the rep if there was someone else who could assist me and was told no but the car was still showing as available. The next day I received a call from John Butler. John stated that to get a civic sport I needed to go to the dealership and put down a $1,000 deposit, however, delivery wouldn't be until October (1 month later). At this point, I am wondering why this wasn't communicated clearly before and why have an online ordering system if it doesn't work. I wasted valuable time which could have been avoided with better communication. More
by Robert E
Employees Worked With
Erin McNeal
September 01, 2021
After closing the deal (I leased a car from them) no one returns your calls. They tried to get away with their obligation to provide a second FOB by adding a clause to the contract stating they will try for returns your calls. They tried to get away with their obligation to provide a second FOB by adding a clause to the contract stating they will try for 30 days to get me a second FOB. Worse than that, they only disclosed the unavailability of the second FOB during sign-off. Stay away from this dealer. More
by Mahmoud Bdeir
Employees Worked With
Alex Salata, Alex Ptak
August 21, 2021
Buying a car can be anxiety ridden. Buying/leasing a car at Suburban Honda was a pleasure. Sales consultant Jon Quick made the whole process easy, answering all of our questions and taking the time to make at Suburban Honda was a pleasure. Sales consultant Jon Quick made the whole process easy, answering all of our questions and taking the time to make sure we were comfortable with our decision to lease a Honda Civic sedan. Together with Alex Salata, they walked us through the whole process in a very considerate and professional manner, making this experience the best car buying one we have ever had. Thank you, Jon and Alex! More
by kaelula53
Employees Worked With
Jon Quick, Erin McNeal, Alex Salata
August 11, 2021
John Butler will treat you like a family member. Really easy to talk to. Best Sales man I have ever encountered. Thank you John for always taking care of my family!!! easy to talk to. Best Sales man I have ever encountered. Thank you John for always taking care of my family!!! More
by mtahir1983
August 05, 2021
I just picked up my 2009 Honda Accord from having service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations service. Even though it could have been a very stressful situation for me, Jesse, with his professional manner, was so thorough in his explanations as to what needed to be done and kept me informed as the job progressed. Thank you, Jesse. You made my day. More
by gdh148
Employees Worked With
Jesse Kasenow
July 31, 2021
Anthony was extremely helpful during the entire car buying process. He made himself very accessible via text and seemed to be excited to be working with me. buying process. He made himself very accessible via text and seemed to be excited to be working with me. More
by alitchfield4320
Employees Worked With
Anthony Mouaikel
