Suburban Honda

Best best !!! Andrew helped us from start to finish. We are typically sketchy of dealerships but Mr. Keller changed our minds. He was very polite, and detailed when Andrew helped us from start to finish. We are typically sketchy of dealerships but Mr. Keller changed our minds. He was very polite, and detailed when explaining the cars. There is no doubt in my mind I will be referring everyone I know to him. Thanks again and keep it up! Sincerely, Cheryl More

Great Experience I worked with Steve on the purchase of a new Honda after visiting several different Honda dealerships. Steve was responsive, attentive, courteous and I worked with Steve on the purchase of a new Honda after visiting several different Honda dealerships. Steve was responsive, attentive, courteous and professional. I'd recommend asking for him if you are looking for a straightforward experience. Once we agreed on a price, Steve was very patient and accommodating to my questions, requests, and went the extra mile to make me 100% satisfied. I'll be back! More

Salesman Mr. Taktak "My daughter was prepared--knew what she wanted in a minivan and brought her tape measure. Mr. Taktak understood and quickly helped her measure and mo "My daughter was prepared--knew what she wanted in a minivan and brought her tape measure. Mr. Taktak understood and quickly helped her measure and move around in the Honda Odyssey. It came close, but was not the winner. With a smile, he thanked her for her good use of her own time and of his. He was one of her favorite salespeople yesterday." More

Frustrating Experience We came into the dealership knowing exactly what we wanted and had done our homework. This dealership practices sales games that we were not intereste We came into the dealership knowing exactly what we wanted and had done our homework. This dealership practices sales games that we were not interested in. We ended up at another dealership that met our bottom line in a very simple and quick negotiation. More

Terrible Customer Service! I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car sin I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car since I had bought it from them. I had also put in 160,00 miles, with all the required maintenance, with newly installed tires and battery. I was told by their service department, that they would buy my car anytime because of having done all the required service in a timely manner. I thought this would be good time for me to sell my old car and buy a new one. But I wanted to make sure that I would get a reasonable price for it first, rather than do a direct trade-in. So, I called the dealership and a person by the name of Andrew answered my call, he told me bring in my car in for appraisal. When I drove all the way to the dealership(it took me 40 mins to get there from work), he asked me if I was ready to sell the car on the spot without quoting a price. His tone was bordering on arrogance. I told him that I needed an appraisal first before coming to a decision. He then took my Title Registration to his manager as if he was doing me favor and he came back with a response that they were not interested, without even looking at my car! They wasted my gas and my time. This was terrible customer service. They could have handled this better. I was totally dissatisfied with their attitude, having been a loyal customer of theirs for so many years. Also, they should not have sent me that invitation if this was how they were going to treat me. After this experience, I have decided that I will never ever step into that car dealership again. I decided to go to Honda Bloomfield, where they were very sensitive, courteous and gave me an appraisal (wasn't much though). But I was treated much better with respect and I eventually sold my car to them. I plan on buying a new car from them. I strongly recommend Page Honda Bloomfield Dealership to anyone planning on selling/buying their car or even getting their car serviced. They are way better than Suburban Honda, when it comes to customer service based on the recent and past interactions I have had with them. More

GREAT PURCHASE EXPERIENCE! My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the pro My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the process. He helped pick the right vehicle for our needs, was very thorough, and answered all of our questions. Buying a new car can be stressful. Steve and the entire team at Suburban Honda made it easy, and a truly memorable experience. I highly recommend him, and this dealership if you are in the market for a Honda vehicle. More

Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work. More

Excellent Dealership I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even h I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even helped me after the sale when I have had any questions. I would recommend him and this dealership to anyone. More

Horrible experience My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had two other deals going at the same time. Not ok, if he was that tied up he should never been the the one talking to me. We liked the truck, and other then a question about every 20 to 30 mins. Never saw him, then after 2 1/2 hours of being there the finance guy shows up with paper work in hand. It was not a matter of my credit I assure you that. It is excellent, he rushes us though the paper work because they were closing. 2 1/2 hours and I have to come back the next day to pick up the car. NEVER go here for a car if this is how they do business, emailed the sales manager after HE emailed me to ask how it went NEVER heard back. More

Excellent customer experience Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our exper Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our experience at Suburban a positive one. We will definitely recommend him to our friends and when we are ready to lease/buy our next Honda and this dealership will be at the top of our list. Thank you, Christina and Toby Tabaczynski More