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Suburban Honda
Farmington Hills, MI
1,195 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,195 reviews
December 10, 2016
New Odessey Jon and Raj are really helpful with car selection. They are very friendly and honest. Extremely satisfied with the provided services. They answered al Jon and Raj are really helpful with car selection. They are very friendly and honest. Extremely satisfied with the provided services. They answered all our questions regarding to purchase. More
by Anish
Employees Worked With
Raj Pillai, Jon Quick
November 16, 2016
Does not honor agreed upon price Spoke with Joey on the phone 11/12/16 regarding a 10' Acura MDX they had listed which was previously listed by their Mercedes dealership for $14,000. Spoke with Joey on the phone 11/12/16 regarding a 10' Acura MDX they had listed which was previously listed by their Mercedes dealership for $14,000. I had emailed regarding the vehicle when it was listed at that time but did not get a reply. Now it was listed for $15,600 a few days later, with identical photos but from their Suburban Honda Dealership. When I spoke to Joey I explained this and he eventually admitted to the price change and agreed to honor it. I submitted an inquiry regarding trade in value out of curiousity and now I am told the price is no longer valid.... Don't appreciate the lack of professionalism or tone in the emails/phone calls. I wanted to pass along this experience so people know what can be expected at this dealership. I will move on to other options. More
by ryan rademacher
Employees Worked With
Joey Demilio
November 03, 2016
Best best !!! Andrew helped us from start to finish. We are typically sketchy of dealerships but Mr. Keller changed our minds. He was very polite, and detailed when Andrew helped us from start to finish. We are typically sketchy of dealerships but Mr. Keller changed our minds. He was very polite, and detailed when explaining the cars. There is no doubt in my mind I will be referring everyone I know to him. Thanks again and keep it up! Sincerely, Cheryl More
by CherylB54
Employees Worked With
Andrew Keller
October 13, 2016
Great Experience I worked with Steve on the purchase of a new Honda after visiting several different Honda dealerships. Steve was responsive, attentive, courteous and I worked with Steve on the purchase of a new Honda after visiting several different Honda dealerships. Steve was responsive, attentive, courteous and professional. I'd recommend asking for him if you are looking for a straightforward experience. Once we agreed on a price, Steve was very patient and accommodating to my questions, requests, and went the extra mile to make me 100% satisfied. I'll be back! More
by Mgoblue2016
Employees Worked With
Steve Nowel
September 29, 2016
Salesman Mr. Taktak "My daughter was prepared--knew what she wanted in a minivan and brought her tape measure. Mr. Taktak understood and quickly helped her measure and mo "My daughter was prepared--knew what she wanted in a minivan and brought her tape measure. Mr. Taktak understood and quickly helped her measure and move around in the Honda Odyssey. It came close, but was not the winner. With a smile, he thanked her for her good use of her own time and of his. He was one of her favorite salespeople yesterday." More
by Sherry A Wells, JD
Employees Worked With
Wes Taktak
July 29, 2016
Frustrating Experience We came into the dealership knowing exactly what we wanted and had done our homework. This dealership practices sales games that we were not intereste We came into the dealership knowing exactly what we wanted and had done our homework. This dealership practices sales games that we were not interested in. We ended up at another dealership that met our bottom line in a very simple and quick negotiation. More
by Susan
Employees Worked With
Jon Quick
July 28, 2016
Terrible Customer Service! I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car sin I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car since I had bought it from them. I had also put in 160,00 miles, with all the required maintenance, with newly installed tires and battery. I was told by their service department, that they would buy my car anytime because of having done all the required service in a timely manner. I thought this would be good time for me to sell my old car and buy a new one. But I wanted to make sure that I would get a reasonable price for it first, rather than do a direct trade-in. So, I called the dealership and a person by the name of Andrew answered my call, he told me bring in my car in for appraisal. When I drove all the way to the dealership(it took me 40 mins to get there from work), he asked me if I was ready to sell the car on the spot without quoting a price. His tone was bordering on arrogance. I told him that I needed an appraisal first before coming to a decision. He then took my Title Registration to his manager as if he was doing me favor and he came back with a response that they were not interested, without even looking at my car! They wasted my gas and my time. This was terrible customer service. They could have handled this better. I was totally dissatisfied with their attitude, having been a loyal customer of theirs for so many years. Also, they should not have sent me that invitation if this was how they were going to treat me. After this experience, I have decided that I will never ever step into that car dealership again. I decided to go to Honda Bloomfield, where they were very sensitive, courteous and gave me an appraisal (wasn't much though). But I was treated much better with respect and I eventually sold my car to them. I plan on buying a new car from them. I strongly recommend Page Honda Bloomfield Dealership to anyone planning on selling/buying their car or even getting their car serviced. They are way better than Suburban Honda, when it comes to customer service based on the recent and past interactions I have had with them. More
by Shiva
Employees Worked With
Also, the Manager involved in used car sales, Andrew Keller
July 28, 2016
GREAT PURCHASE EXPERIENCE! My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the pro My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the process. He helped pick the right vehicle for our needs, was very thorough, and answered all of our questions. Buying a new car can be stressful. Steve and the entire team at Suburban Honda made it easy, and a truly memorable experience. I highly recommend him, and this dealership if you are in the market for a Honda vehicle. More
by ChelsieG
Employees Worked With
Steve Nowel
July 20, 2016
Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work. More
by Tmully28
Employees Worked With
Don't know, I was handed off to someone by Maureen
July 20, 2016
Excellent Dealership I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even h I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even helped me after the sale when I have had any questions. I would recommend him and this dealership to anyone. More
by JeniB
Employees Worked With
Karl Stuef, Andrew Keller
