Suburban Honda

Horrible experience My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had two other deals going at the same time. Not ok, if he was that tied up he should never been the the one talking to me. We liked the truck, and other then a question about every 20 to 30 mins. Never saw him, then after 2 1/2 hours of being there the finance guy shows up with paper work in hand. It was not a matter of my credit I assure you that. It is excellent, he rushes us though the paper work because they were closing. 2 1/2 hours and I have to come back the next day to pick up the car. NEVER go here for a car if this is how they do business, emailed the sales manager after HE emailed me to ask how it went NEVER heard back. More

Excellent customer experience Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our exper Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our experience at Suburban a positive one. We will definitely recommend him to our friends and when we are ready to lease/buy our next Honda and this dealership will be at the top of our list. Thank you, Christina and Toby Tabaczynski More

Purchased my leased 2013 Pilot. Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to finalize the transaction. When next I want another Honda, I will be sure to ask for Mike Siwicki. More

Smooth No hassle experience The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was helpful and nice. More

Horrible experience with this suburban Honda dealer ship I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew Keller were so rude, arrogant and non polite ., I had a very worst response and did not get clarify for any of queries during my purchase ..Initially I thought I had a very good deal but later realized it's a crap deal and this certified vehicle is not trust worthy.. Once I bought the vehicle looking on service record got shocked by looking on front brake pads showing 6mm which is half way worn out(supposed to get it replaced) the new brake pads should be 11 mm and lot of paint scratches noticed later when I kept it on my garage. When I talked to Karl and Joey did not get proper response and they said they would replace when the brake pads are 5mm.. The vehicle I bought from this dealer ship is 6mm.. Though I did fully paid off without finance did not get any free bies like other dealerships nothing I got it from this dealership (not even a key chain) except the horrible experience with those two sales representatives (Joey and Andrew)., on the whole I am not happy with my purchase.. If I got the chance to return this crap certified vehicle I would go ahead and do it., I would not recommend any of my friends/relatives/colleagues to this untrustworthy - suburban Honda Farmingtonhills dealership More

Straight to the point Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it i Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it is a big deal! Joey Demilio is that guy!! I have never had such a great experience buying a car and could not be happier with my new Honda Civic. He listened to what I wanted in a new car and helped me decide on the perfect one for me without dragging the process out. Thank you Joey!! I would recommend him to family, friends, strangers, anyone who wants a salesman they can trust. More

We love Joey Demilio! I've NEVER enjoyed dealing with car dealerships... until 2007, when we leased our first Honda from Joey Demilio at Suburban Honda. He was so friendly, I've NEVER enjoyed dealing with car dealerships... until 2007, when we leased our first Honda from Joey Demilio at Suburban Honda. He was so friendly, knowledgeable, and NOT pushy that we leased a SECOND Honda from him that same day. Yesterday, my wife and I leased our seventh Honda from Joey, and we will continue returning to him as long as we can! More

Don't buy used cars there! I see another person on here had a similar experience at a Suburban dealership. Bought an 2005 Acura RL at the Honda dealership but they told me I act I see another person on here had a similar experience at a Suburban dealership. Bought an 2005 Acura RL at the Honda dealership but they told me I actually was buying it from Acura. That's weird right. I called on the car on a Thursday & the salesman said it wouldn't be ready until Saturday, said the car was being serviced & getting a 100 point inspection. I though great its being checked out real good. In the mean time the salesman is pushing me to buy the car that day(Saturday), when can you pick up the car? There's other people who want to look at it. I called service on Monday all they did was change the oil & wipers. It took 3 days to do that. I asked him if the timing belt was done & he said the person that traded it in said it was done, but he never got a copy of the billed from them? He tried texting her he said & she was not responding. I should have walked right there. The car had 104,000 miles on it but it was so dam clean inside & out I had to buy it. After all it is a Honda right! I decided to buy an extended warranty 25/25,000 mi. ($1100). Well good thing or so I thought. Well it needs service 4 months after I bought it. Rack & pinion is leaking & the driveshaft has a bad bearing (100 point inspection ay) which both would be covered. So I call the dealer rep that sold me the warranty & guess what, sorry the warranty was never registered, but they took my money though! Two days later I received the contract & signed it, FedEx it back. She then told me I was going to have to wait a month to file a claim per the contract. But Its already been 4 months! Well let me check to see if they can fix this she said! Week 2 no answer. Scam, scam, scam. ALL THEY CARE ABOUT IS MOVING CARS! WHAT A NIGHTMARE! Time for my attorney to take over. Don't do it!!!!!!!! More

Very soft-spoken and gentle. New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my ve New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my vehicle and what he recommended was exactly what he said More

My Honada Civic Airbag Inflators got replaced I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good! More