Suburban Honda

I brought my 2010 leased Accord in for service and drove out with a new 2012 Accord a couple of hours later. Raj was an efficient friendly salesperson. My overall experience was great. I am a repeat custo out with a new 2012 Accord a couple of hours later. Raj was an efficient friendly salesperson. My overall experience was great. I am a repeat customer at Suburban Honda. More

After looking online at the Suburban Honda website I found a car I was interested in. When I called I was directed to Joey Demilio. Joey was enthusiastic about telling me about the car and invited me found a car I was interested in. When I called I was directed to Joey Demilio. Joey was enthusiastic about telling me about the car and invited me in to test drive it. He gave me information about the car and made the price sound great so my wife and I drove the extra distance to their dealership. After looking at the Ford Focus we decided it did not have all the extras on it that we wanted. Joey looked in their inventory and found a 2002 Honda Civic that he said would give us great mileage and last a very long time without problems. We took a test drive and loved it. Joey worked on the price because it was more than we had planned. He checked with his manager twice. He even offered to let us take it home and have our mechanic check it out. So that was what we were going to do. But then the manager told Joey to offer us a price that we couldn't pass up because it was the last day of the month. If we bought it right then we saved even more. Being smart shoppers you can guess what we did. I drove it home and it is a great car. My wife followed in another car. Joey filled up the gas tank and washed the car. Only drawback was that when I got home I told my wife that they only had 1 key to the car and so it is going to cost us money to get a second key. It would have been nice if they had offered to pay for the key. I was told to go to any Honda dealer and buy one. More

Good experience, nice people, clean building, timely, price was good. service is good there, close to home, easy access to get in. had the car I wanted price was good. service is good there, close to home, easy access to get in. had the car I wanted More

I went into Suburban Honda knowing exactly what I wanted. When I got there Steve just handed me the key and said "take 25-30 minutes, or longer if you'd like" I felt as if I had interrupted his lunch break. When I got there Steve just handed me the key and said "take 25-30 minutes, or longer if you'd like" I felt as if I had interrupted his lunch break. So, I took the car for a drive and ultimately ended up buying it. This is my FIRST car purchase as a young adult. Two days later I had to replace the headlight (no big deal) and then one week later my check engine and oil light came on! I had to put 3Q of oil in it because it was so dry! The gasket had turned which was causing oil to spew all over the road. Luckily, Suburban offered to fix this because it was under their 30day warranty. After that I had no problems, up until last week when I kept hearing funny rumbling sounds coming from the back. Turns out the rear muffle is broken and was a $325 fix. So, before my SECOND car payment I have already put in about $500 in repairs!! AND not to mention I never received a single THANK YOU WE APPRECIATE your business from the dealership. I mean hell, I usually get at least 3 from dealerships I DONT EVEN BUY FROM! Overall, I am just frustrated and unimpressed with this dealership. I will not be recommending anyone nor will I be shopping there for when I need my next car. Way yo build your clientele Steve! More

Jeff Smith in Honda Service Dept is the best advisor they have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith. More

I recently brought my car in for service and was extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and wa extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and was more than willing to answer all of my questions. I am very pleased with this dealership and would recommend them to anyone. Thank you for everything! More

I located the vehicle, a 2010 Dodge Journey, metallic blue, on line in the evening on a Friday night. Joey called back after hours around 8:30 p.m. and discussed the vehicle and indicated the dealership blue, on line in the evening on a Friday night. Joey called back after hours around 8:30 p.m. and discussed the vehicle and indicated the dealership was open on Saturday. We came in and he was comfortable and not pushy. This was my daughter's first car purchase of her own. The whole experience was great - from Joey's input and test drive, to the financial manager. We were totally delighted with the price, interest rate, vehicle & service. More

Very friendly and professional and an overall very Very friendly and professional and an overall very pleasant experience. I received a good price and the car was delivered on time as promised by Very friendly and professional and an overall very pleasant experience. I received a good price and the car was delivered on time as promised by my salesperson, Barry Mitnick. More

My customer experience with Van Knox III was excellent. He put me completely at ease, answered all of my questions, and put together a great package for a Honda Civic SI Coupe - which I purchased. The whol He put me completely at ease, answered all of my questions, and put together a great package for a Honda Civic SI Coupe - which I purchased. The whole process was very smooth and comfortable. After the purchase was completed, Van went above and beyond the call of duty and delivered the car to my house the next day! Van Knox III is my salesman.....and should be yours as well if you are looking seriously at a Honda. Also, here's a personal recommendation for Marvin Wilson, who held down the fort while Van was away. Thanks Marvin.....you'e an asset to Suburban Honda! More

Our experience was great. Joe Janosky delivered both of the cars we purchased to our home in Ann Arbor. Furthermore because one of the ordered parts was back ordered he returned to our house to pick up th the cars we purchased to our home in Ann Arbor. Furthermore because one of the ordered parts was back ordered he returned to our house to pick up the car to have the part installed. This is exemplary service. The price for the two cars was competitive. We obtained the pricing via email. Of the 8 retailers we contacted, Surburban Honda provided the clearest and most complete listing of the price, option prices and fees/taxes. It was a very positive experience. More