Suburban Hyundai of Troy

Gus was very welcoming and helped me with a Wi-Fi problem on my 2021 Sante Fe. He asked me if I was interested in a new car. I said yes however I didn’t think it was feasible in that I still owed too much on on my 2021 Sante Fe. He asked me if I was interested in a new car. I said yes however I didn’t think it was feasible in that I still owed too much on my loan. He introduced me to Michael a salesman at your dealership. Michael managed to get me into a 2025 Tucson. He was very helpful and followed up with me. Highly recommended. More

I’ve only used service dept but trust the work done by the staff here. I enjoy working with service consultant Chris May. The day of service, the computers were acting up and the phone rang frequently. the staff here. I enjoy working with service consultant Chris May. The day of service, the computers were acting up and the phone rang frequently. Whether he was talking to a person directly or over the phone he remained customer focused. He is a real asset to Suburban Hyundai. More

This time there was no sugar for coffee. Last time there was no coffee. Overall experience is good. Last time there was no coffee. Overall experience is good. More

Pleasant when you walk in the door. Helpful and kind. Quick to get you into a vehicle of your choosing to drive. Helpful and kind. Quick to get you into a vehicle of your choosing to drive. More

Absolutely amazing service! Rob was amazing and was so helpful and attentive to what we wanted. He was available every step of the way and made us feel welcome. It was definitel Rob was amazing and was so helpful and attentive to what we wanted. He was available every step of the way and made us feel welcome. It was definitely worth the drive to this dealership and I have not stopped recommending them to everyone who asks about my car. Just amazing! More

Clean, professional, friendly, great experience from start to finish. Great inventory, much better selection than other Hyundai dealers in area. start to finish. Great inventory, much better selection than other Hyundai dealers in area. More

My daughter made an appointment and brought her 2024 Hyundai Venue (16,000 miles) to Suburban Hyundai of Troy on August 4, 2025, for its second oil change and tire rotation — both covered under Hyundai’ Hyundai Venue (16,000 miles) to Suburban Hyundai of Troy on August 4, 2025, for its second oil change and tire rotation — both covered under Hyundai’s 3-year complimentary maintenance program. Unfortunately, this visit turned into a blatant upsell attempt and resulted in hundreds of dollars in unnecessary charges. Here’s what happened: • The service advisor, Christopher May, claimed there was a dangerous sidewall bulge in one tire and insisted it needed immediate replacement for $250. He did not show us the bulge or specify which tire was “unsafe.” She refused the tire replacement. Later, both outside and inside sidewalls on all four tires were inspected, and no tire bulges were detected. • He, or the technician, entered on the repair order that the windshield wipers were “streaking and chattering” and wanted $130 for new blades — completely false. We have had no wiper issues since the car was new, and this was refused • He pushed an engine air filter for $81.62 (not needed until 32,000 miles per Hyundai’s schedule) and a cabin air filter (due now) and A/C "cleaning" (never recommended) for $106.59. Both filters are simple DIY jobs with $10–$20 parts. She refused these as well. What we were charged for anyway: • $35 for a tiny bottle of a BG fuel additive (completely unnecessary and not recommended by Hyundai). No engine performance issues were reported. • $28.25 for a BG oil additive (Hyundai’s manual explicitly warns: “Never add any additives to the engine oil.”). • $89.95 for a wheel balance and tire rotation (rotation should have been free under Hyundai’s free maintenance program). No wheel balance issues were reported or noted. • $139.95 for an unnecessary wheel alignment (their own inspection showed only one of 14 readings slightly out of spec; no issues were reported by us). Total unnecessary charges: $333.51 for a visit that should have cost nothing under Hyundai’s maintenance program. This is deceptive and predatory. It undermines customer trust and violates the spirit of Hyundai’s complimentary maintenance. If you care about honesty and fair dealing, avoid Suburban Hyundai of Troy. Regardless, know that most every Service Advisor and Technician at nearly every dealership is paid on commission. They are not your friend, irrespective of how friendly and caring they may seem. Like Chris, they are incentivized to sell owners more services (and at higher prices) than they actually need. This is universal in the industry, More

This is the second new car that I have purchased in last 6 months. Both of them were purchased through Landan at Suburban.The first purchase experience was so quick and easy, that I told him that I would be 6 months. Both of them were purchased through Landan at Suburban.The first purchase experience was so quick and easy, that I told him that I would be back. Just purchased my 2nd car 1 week ago and as promised I came back to him. He offered no sales pitches, everything he quoted was accurate and no hidden fees and at time of closing everything he stated was exactly the same with no surprises. To be Honest, I went in to buy a Hyundai because I lover their products and prices, but in addition to that dealing with Landan is the next important reason I came back in. I have a Hyundai dealership 4 miles away from me and I instead drove over 20 miles out of my way to come back to Surburban and Landan. I most likely will need to buy another car this year, and it will be with Landan. More

Amazing! Dino was literally the best car salesman we’ve ever had. He honored all the conversations we had by sticking to what he said, and when I went in to g Dino was literally the best car salesman we’ve ever had. He honored all the conversations we had by sticking to what he said, and when I went in to get the car he made the entire process very smooth and easy. He helped me the entire time, from answering questions I had while on the phone with my car insurance to helping me clean out my old car into my new car- honestly, I can’t say enough good things about Dino. We will most definitely be releasing with Hyundai BECAUSE of him and the wonderful car he got us into! More

The service team has instilled trust and loyalty with authentic customer care. From drop off to pickup they took the time to clarify the problem, answered all questions timely, Provided fair pricing and authentic customer care. From drop off to pickup they took the time to clarify the problem, answered all questions timely, Provided fair pricing and delivered on promises. Solid team from start to finish. More