The team at Suburban Infiniti of Novi (Ken, Bill, John, and Mike) went above and beyond to turn around what started as a bad experience at Suburban Dodge of Ann Arbor. They followed through as promised, with prompt communication every step of the way. Mike provided consistent updates as the vehicle made its way through the pre-sale inspection and service. He immediately contacted me when the vehicle was ready for the test drive. Upon my first visit, Ken in sales greeted me with a friendly, yet low pressure, demeanor. He was more focused on ensuring that I was comfortable and happy, rather than trying to push for a quick a sale. When Bill and John got involved from a financing aspect, they set up a deal that fulfilled all of my requests in regard to trade-in value, vehicle pricing, interest rate, and monthly payment. They really went the extra mile to ensure that I got the absolute best deal. Each of them exhibited an air of genuine integrity and trustworthiness that is hard to find at other dealerships. Overall, this ranks among my best best car purchasing experiences.
I don’t usually write reviews, but this team is well deserving of my five star rating. If you’re looking for legitimate and honest people for your next vehicle purchase, it doesn’t get much better than this. No hidden fees, no hard sales tactics, just genuinely great guys that aim to please. I couldn’t be happier.