John DeSanto was the salesperson my daughter and I worked with, to purchase a used car for her. John was friendly, open about all aspects of the purchase, and made us feel like we were dealing with a member of our own family. I would recommend John to anyone looking for a vehicle!
The only downside was I was somewhat disappointed that the car had not been detailed as well as it should (i.e., back bumper [black] not armour-alled, front window inside and out, not cleaned, front grill not shined [full of water spots], etc). I joked with John that because it was a Ford product it must not have been eligible for the same attention. John was very apologetic and did, in fact, clean the window and do all he could to improve the situation. This said, it would not keep me from coming back to Suburban Infiniti of Novi, as John's customer service and the friendliness of the rest of the front of house staff is wonderful.