Suburban INFINITI of Novi

The only reason I bought from this dealer is because Jean offered to drive the car I was hoping to buy to my house. Since I was without a car for the day, I could not get to any dealers until 6:00 PM. that offered to drive the car I was hoping to buy to my house. Since I was without a car for the day, I could not get to any dealers until 6:00 PM. that day. Jean, drove the car to me, let me test drive it, had all the answers to my questions ready when he got there and then picked me back up at my house later in the day when I had decided to buy the car. Had he not gone above and beyond like that, I would have visited several other dealers the next day when I had a car available. The experience was great and I have already recommended the dealer to a few of my friend. Thanks More

My recent experience in purchasing a certified used vehicle at Suburban Infiniti of Novi was OUTSTANDING!!! Mr. Limage initiated our discussion with a simple request – he asked that I identify the ve vehicle at Suburban Infiniti of Novi was OUTSTANDING!!! Mr. Limage initiated our discussion with a simple request – he asked that I identify the vehicle I was interested in purchasing as opposed to him identifying the vehicle he was interesting in selling. This certainly got my attention. He listened intensely, took notes, and even provided an oral affirmation – repeating my wishes back to me for complete clarification. The intrigue of this introduction was matched by his distinct ability to pick up on any expressions of confusion and willingly delay all financial matters until all of my questions and/or concerns were adequately addressed. I felt he was an honest broker and his professionalism ushered in the most expeditious yet luxurious purchase of my life. I am thrilled with the entire transaction and I would HIGHLY recommend that anyone looking for a new/used Infiniti schedule an immediate consultation with Mr. Limage. You won’t be disappointed! More

Well this transaction went from a general inquiry to a 3 hour drive to having a Certified Pre Owned Infiniti in my garage all within 6 hours. My wife wanted an Infiniti EX35 but had to have a spcecific colo hour drive to having a Certified Pre Owned Infiniti in my garage all within 6 hours. My wife wanted an Infiniti EX35 but had to have a spcecific color. This dealership was the closest one to Cleveland that had one. I called the dealership and was connected to Winston Howard to find out if there were any finance deals available. Upon his research he determined that as an existing Nissan customer my wife Audrey had a pre -approval in the system that had an amazing interest rate. We were then contacted by Jean Limage who assured us he would do whatever he had to do for us to take delivery of the car that same day. He made it happen for us. Everyone at the dealership were very nice. Because of our long drive everyone involved had to stay passed closing to finish the deal. We never felt rushed and everyone of our questions were answered. Even the sales manage Paul Sugars stayed to make sure we were satisfied. Best buying experience we have ever had. More

Charles was very I nformative, knew his product and explained it very well. I was 75% sure I wanted to purchase but the price was holding me back(Never bought a $70,000 car before. Charles showed me ev explained it very well. I was 75% sure I wanted to purchase but the price was holding me back(Never bought a $70,000 car before. Charles showed me everything the QX56 had to offer and brought me over the hump! THANKS CHARLES! Jodi will love it! More

Always the best service. I have been going to them for 5 years and have traveled around the USA and they set the standard for service with a smile! years and have traveled around the USA and they set the standard for service with a smile! More

I have had 5 years of experience with this dealership and the fact that I have come back to lease another vehicle speaks volumes about its sales people, service department and overall staff. I am a loyal c the fact that I have come back to lease another vehicle speaks volumes about its sales people, service department and overall staff. I am a loyal customer and they treat me like one! More

Suburban Infiniti of Novi is undoubtedly the most customer friendly dealership in the michigan. I went all the way from columbus OH to buy a preowned g35x for a reasonable price and glad that i did i customer friendly dealership in the michigan. I went all the way from columbus OH to buy a preowned g35x for a reasonable price and glad that i did it. Jean Limage is an excellent sales person and is highly recommended. He is not just concerned with the sale but is more committed to building a lifelong relationship with you. If you choose to purchase a infiniti, Jean is the person for you. From the time of walking in the door to leaving with my purchase, Jean treated me with at most professionalism and explained all the car features . I went to numerous dealerships and this was the only one that made it worth buying a vehicle. I am throughly impressed with the professionalism and friendliness of the dealership. Winston Howard the manager is excellent at financing. He takes the time in working with you and is very knowledgeable on all aspects of the financing. He got me best finance rate even i had low credit score.Overall this is by far the best dealership and would recommend it to anyone. You will not be disappointed, excellent service, dedicated employees and fair prices simply cannot be beat. More

There are no words to express the level of satisfaction I receieved from the customer service of Renee Gleason at Suburban Infinit of Novi. But I will try...Wow...Amazing...Unbelievabe...Unparallel...Above receieved from the customer service of Renee Gleason at Suburban Infinit of Novi. But I will try...Wow...Amazing...Unbelievabe...Unparallel...Above and Beyond...just to name a few. Renee Gleason has assuredly gone above and beyond in meeting all of my needs with the purchase of my vehicle. Her level of committment to customer satisfaction goes beyond anything I hoped for. Renee truly cares and it shows though her warm and infectious personality, her passion to understand your individual needs, and her attention to detail. She is genuine, and her attitude and joyful dispostion puts anyone at ease when making such an important decision. And even though my vehicle was used, it is new to me and she treated me like royalty. Renee sent the most beautiful thank you card and messages of appreciation, picked up my car at my home for minor service and dropped off an Infiniti loaner, and even offered to bring her dog to visit my sick Grandma in the hospital. I truly appreciate and will never forget Renee's tireless level of committment to ensuring that I was happy. It will be the standard by which I measure and expect of all future purchases at Infiniti. Yes...Renee has got me hooked on Infiniti! I'm spoiled and most importantly...I'm happy! And I would reccomend (and have reccomended) Renee Gleason to anyone interested in buying a vehicle. Renee has consistently demonstrated superior service. And there's only one number to rate Renee Gleason's passion for service, and that's Infinity! Yes people...Renee Gleason's service is beyond 5 star! It is an Infinity of stars. More

I don't usually give a perfect rating but Renee definitely deserves it. From my initial inquiry about a pre-owned G35X, through the sale, and follow-up after the sale Renee has been excellent. Sh definitely deserves it. From my initial inquiry about a pre-owned G35X, through the sale, and follow-up after the sale Renee has been excellent. She was very prompt at returning my calls & emails, and wanted to make sure that I was completely satisfied with my purchase (which I was). It was great to have someone follow up on promises made prior to the sale without requiring a reminder. If you are in the market for a new or used Infiniti I would highly recommend contacting Renee. Even though there is another dealer in Ann Arbor where I live, I'm happy to drive the extra mileage to Novi for the type of service that I've received. My next vehicle purchase endeavor will start at Infiniti of Novi. More

I recently brought my Infiniti G35X in for service and worked with LJ Parker. He was very kind, courteous, and helpful with scheduling the service required. There was a minor problem with the vehicle f worked with LJ Parker. He was very kind, courteous, and helpful with scheduling the service required. There was a minor problem with the vehicle following service, and I contacted LJ to discuss how to fix the problem. LJ called me back and promptly fixed the problem without any hassle. The real test of customer service occurs when there is a problem and how the person fixes it. My experience with LJ has been excellent in this regard and I would not hesitate to return for service the next time I am due. More