Nissan of Troy

I wouldn't trust this dealer to sell me a hot wheels toy let alone trust them with my hard earned money on a large purchase such as a vehicle. I've been saving up for years to purchase my dream car but made let alone trust them with my hard earned money on a large purchase such as a vehicle. I've been saving up for years to purchase my dream car but made the huge mistake of trusting this organization for this purchase. Found a CPO Nissan Z at LaFontaine Nissan of Troy, MI but unfortunately they clearly misrepresented the condition of the vehicle in photos, written documentation mandated by Nissan corporation, and correspondence between the sales rep and finance manager regarding its condition. The actual condition of the vehicle when it arrived via an enclosed trailer (which I gladly paid double for knowing LaFontaine's supposedly flawless CPO Z would be protected from the elements) was completely different than the advertised photos and CPO documentation advertised, and has numerous defects greatly impairing its value. The vehicle they photographed and advertised and this one can't possibly be the same. It's also evident the inspection report and CPO checklist were filled out fraudulently (for example this gasoline only vehicles meets all CPO requirements that apply only to hybrid vehicles). The windshield is chipped, there are scratches on the paintwork, trim pieces are damaged, the engine air filters are dirty, there are swirls in the paint and trim, and I paid their dealer fee which includes preparing the vehicle for sale which was agreed upon in writing yet the vehicle was clearly never prepped, had trash inside, still has adhesive residue from the factory, and was also missing documents and items required to be included with the vehicle's sale according to the dealer and Nissan. Zero integrity and naturally the responsiveness and attentiveness of their pre-sale demeanor immediately disappeared the second the paperwork was signed. If you value your hard earned (and honestly earned) money, do yourself a favor and look elsewhere from this organization and probably Nissan themselves unfortunately. More

USED CAR BUYERS BEWARE - The dealership SCAMS its buyers of low-mileage certified pre-owned (CPO) vehicles by replacing the original tires of the vehicle with worn-out tires that barely meet the minimum tre of low-mileage certified pre-owned (CPO) vehicles by replacing the original tires of the vehicle with worn-out tires that barely meet the minimum tread depth required for the vehicle to qualify as a CPO vehicle and that wear out within 10K miles. I bought a 2023 Certified Pre-owned Nissan Rogue in November with 3,000 miles from LaFontaine Nissan in Troy, MI. Since then, I've put about 7,000 miles on it and had one tire rotation. I recently looked at the tires and noticed that the tire tread is already down near the tread wear indicator bar, which is a raised bar found in the groove of the tire that indicates when the tire tread is about worn out. That's right -- all four tires on my 2-year old vehicle with only 10,000 miles would ALREADY need new tires. So I called the dealership and explained the situation, thinking that they would help me get the tires replaced with new tires considering no tire should be worn out at 10K miles. The used car manager said there was nothing they could do. He then (maybe not in these exact words) openly admitted that the dealership took off the original tires that came with the vehicle and replaced them with worn-out tires that barely met the minimum tread depth required for the vehicle to still be able to qualify as a Certified Pre-Owned vehicle through Nissan. More

I purchased a Subaru Forester in May of 2023. Jaime Jones was great to work with and she was very attentive to what I was looking for in a vehicle. Unfortunately, finally getting into the car was Jaime Jones was great to work with and she was very attentive to what I was looking for in a vehicle. Unfortunately, finally getting into the car was tedious and fairly inconvenient. The finance department was short-staffed, and I had to return the following day for delivery. I was finally able to be seen by Mr. Palmateer over 3 hours past my appointment time and by then, my ride and second pair of eyes on the documentation had to leave for an appointment. Needless to say, I was exhausted by the time I was quickly led through the many pages of the sales contract, and it wasn't until I got home that I thought about the interest rate of the load I received. Why should I panic with a 750 credit score, a decent income, and very little debt- although, when I looked through the documents, I found an interest rate of 8.59%!! I understand it's completely on me to know what I'm agreeing to on paper, but I can't help but think that if I had a fresh mind and eyes going through the documents, and declined the extremely high-interest rate, I would have been stuck an hour away from home without a vehicle at 7:00 p.m. Of course, I had to refinance my new car, adding additional costs to the new loan (at 5.6% interest). And now I'm having mechanical issues with the car 5 months later. With my Subaru at a local dealership for repair, I am now waiting for a call back regarding information I need to ensure repairs are under warranty... More