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Suburban Nissan of Troy - Service Center

Troy, MI

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42 Reviews

42 Reviews of Suburban Nissan of Troy - Service Center

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May 10, 2022

This dealership and their service center are filled with a bunch of scam artists. I had a sensor that was malfunctioning on my Nissan Altima, it was failing to read the MPH signs and sensing other cars ahea More

by David
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony Dibenedett, Kristifor Krsteski
May 11, 2022 -

Suburban Nissan of Troy responded

Good morning David, Thank you for providing your review and bringing this to our attention, I would like to find out a bit more of the details so I can look up your VIN number and look more into your concerns. Based on the information you provided, I do not have enough information to find your customer and or VIN information. Please call me directly at 248-430-9682 when you have time so I see if I can help in your situation. I look forward to hearing from you. Best regards, Chris Lange Service Director Suburban Nissan Troy clange@suburbancollection.com 248-430-9682

May 08, 2022

On Monday 05/02/2022 I scheduled my Nissan Sentra for regular maintenance so they did tire rotation. Couple days later while travelling back home to PA I started hearing loud noises coming from the rear More

by A.k
Overall Experience
Recommend Dealer
No
Employees Worked With
Anthony Santdiago
May 10, 2022 -

Suburban Nissan of Troy responded

A.k, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. I will be reaching out this morning after 8am to speak with you directly. Thank you for your time and I look forward to speaking with you soon. Chris Service Director Suburban Nissan Troy clange@sauburbancollection.com 248-430-9901

October 10, 2019

Great service Thank you to Andy LaVallier to take care about my Nissan Rogue again .He did great job.Was fast and very helpful. I be back again. More

by happy customer
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
ANDY LAVALLIER
January 18, 2018

Horrible experience I took my Nissan Armada 4x4 for a diagnostics because I felt there was something wrong with my truck and instead of fixing it they made the problem wo More

by sand2218
Customer Service
Quality of Work
Overall Experience
Recommend Dealer
No
Employees Worked With
Jeffery Tarket
December 02, 2017

Very bad service experience I am regular customer for this suburban Nissan of Troy for my Nissan but last two service I did I had very bad experience. They have cross threaded on More

by Bhoskar
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Don’t recall the name
Dec 03, 2017 -

Suburban Nissan of Troy responded

We are sorry to hear about your recent experience with us. Please kindly contact our General Sales Manager, Che' Shaydak at 248-471-0800 or cshaydak@suburbancollection.com at your earliest convenience and we will do our best to resolve this issue.

September 30, 2017

Express Oil Change Service I took my vehicle in for a maintenance oil change recently. Dave, the gentleman, in the Service Department, did an excellent job handling the needed s More

by slk5555
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave, in the Service Department.
Oct 01, 2017 -

Suburban Nissan of Troy responded

Thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!

April 21, 2017

Dave Estep deserves a promotion, but I'd miss him I'm on my fourth Z. I love them like I love my own kids. I live to drive. I stalk NISMO and GTR's on the track. I joined a rally team. I can't wait to More

by ElaineMcLainZZZTOP
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Estep especially , leonard Zelfa
Jun 14, 2017 -

Suburban Nissan of Troy responded

It’s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!

March 07, 2017

Unbelievably horrible I brought in my car for oil leak they fixed it paid $1500 they called me the car was done. I took the car home I woke up in the morning the next day o More

by Antonmarinaj
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
John
February 13, 2017

Dave Estep, Service Consultant Dave is the best, he makes sure he asked all the right questions just in case you wanted to asked but you forgot, it's like he can read minds, awesome More

by Althea W
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dave Estep, Service Consultant
Feb 15, 2017 -

Suburban Nissan of Troy responded

Althea, we are happy you had such a great experience with Dave at our dealership. Customer service is our number one priority and we look forward to serving you again!

February 13, 2017

Terrible service!!! I made an appointment 8:30 to repair the broken latch on the glove comparentment in the center. I called three times to make sure they have the part f More

by simonamaftei
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Service guys
1
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