Suburban Subaru

Two chances is more than enough I leased two cars from suburban Subaru... The first car was in the shop 9 times in the first year for issues... I got out early and leased a second ca I leased two cars from suburban Subaru... The first car was in the shop 9 times in the first year for issues... I got out early and leased a second car with them in the hopes it was a 'fluke'... The car was fine but I spent 8 months fixing the mistake the dealer made in the registration that resulted in overpayment of car taxes by more than $2000!!!! Never again suburban Subaru... Very disappointing! More

Worst Christmas Ever This is a review basing my experience that I had with Suburban Subaru. I have bought two cars from them in the past. I bought one Nissan and one Subar This is a review basing my experience that I had with Suburban Subaru. I have bought two cars from them in the past. I bought one Nissan and one Subaru. I had one financed and one leased. I didn’t have a problem with the first vehicle. When I went and chose to purchase another vehicle promises were made and they had a hard time keeping them, however they did manage to keep their promises after a long and tedious back and forth process with them. However I was satisfied. This time is a new story. Back in February and March of 2015 I submitted a credit app on the internet and I had a vehicle in mind that I wanted to purchase. I had 2500 down for the vehicle and I was ready to go and purchase. I spoke with Jamie and he said that he was processing my application and they were going to take a look at the vehicle and tell me what it needed. Needless to say time went by and I never received a call. I had called a few times and was told they were working on it. So let’s fast forward. I never left a bad review for them on that and I thought that I would give them another chance even though they hit my credit multiple times. I figured maybe it was a heads up for me to maybe repair my credit a little more. I left it at that and didn’t do anything. Within the last week I have been working with Suburban Subaru in regards to a new application that I submitted. They hit my credit 2 times for a vehicle that I was interested in. They told me that I needed 1 800 dollars down. I stated that I had CLOSE to it at the time and might want to wait until February. So I was able to find a person that wanted to co sign for me. Then someone said that they would get back to us about the joint app. Well I called and spoke with a Britlyn and she gave me an attitude and basically gave me the impression that she didn’t want me calling and I was bothering her. Just to let them do whatever the heck it is they do. I was like ok. I wrote emails to the President Pete and the General Manager Lane. They said they had a plan and Jamie stated that he was CONFIDENT he would make it work for me. The plan was to get something for zero down or close to it. Jamie assured me he had a plan and was confident and also the manager Lane assured me the full force of suburban Subaru was working to try and get me a loan. Now this is all considering a year or so more ago I had to voluntary surrendered both my vehicles due to hardships in my life. The finance manager and the general manager were well aware of this. Why could they not have known I would be denied for a better loan than what they originally offered me? They have been doing this for many many years… My credit got hit WELL over 10 times. My credit monitoring service noticed a drop in over 75 points !!!! I am trying to rebuild credit !!! I feel like a bunch of credit reports were just run to show me that they were doing something when in reality they didn’t do anything that could have helped me. All it did was hurt me and the effort of trying to repair my credit for the last year and a half. I am now in a worse credit situation and DEFINETLY cannot get a loan anywhere without a large amount of money down. The sad part is I had most of the 1800 they originally wanted down, but they were not willing to work with me and see if it couldn’t be reduced the tiniest bit with the holidays so close. They claim that after hitting my credit well over 10 times and ruining my credit even more, I am still approved for a loan with 1800 down and to keep my head up and life will get better. Way to add insult to injury. I am extremely disappointed especially since they seemed so confident in being able to help me and get me into SOMETHING to drive to work so I can provide for my family before the car I am driving now dies. I am heartbroken and have lost most of my confidence since repairing my credit as much as I did after looking at the scores last night after all the hard hits. I wish this never happened. This was the worst possible gift someone could get at this time of year. Their credit being hurt bad was pretty much what I wanted for Christmas. And still no vehicle. This is NOT to bash you, But to tell you how I feel about my experience and let others know also how I feel after trusting Suburban Subaru. More

John 'Woody' Woodman made the difference! I've owned many cars in my many years, but my 2016 Legacy is the first new car I've ever owned. Most of my past dealings have been with private seller I've owned many cars in my many years, but my 2016 Legacy is the first new car I've ever owned. Most of my past dealings have been with private sellers, so naturally I entered the dealership with a lot of skepticism. My salesman, John 'Woody" Woodman quickly dispelled any worries I had, and turned the usually mundane process into a personable and enjoyable experience. The Legacy was only the 2nd car I test drove (the 1st being a Ford Fusion at Ray Seraphin), and while both cars were similar in many ways, the dealerships and salesmen made all the difference. I look forward to a continued relationship with Suburban Subaru, and highly recommend them and Woody to anyone in the market. More

Overpriced Cars, Shady Sales Staff My wife and I went looking for an XV Crosstrek. We had done our research and knew what they were going for and what they were priced at. When we ask My wife and I went looking for an XV Crosstrek. We had done our research and knew what they were going for and what they were priced at. When we asked for a test drive, the salesman took us out in a vehicle that did not have a window sticker with the pricing and options broken down. Having done our research on that model, we knew that the price on the sticker should have been about $27,000 (Limited edition, with some options) . The salesman proceeded to tell us during the test drive that he and his wife bought one and loved it. When we asked basic questions, he didn't know much about it (mpg, what side the gas tank was on, etc). He then said that models like the one we were in were going for $31,000 to $32,000 out the door, but that prices were negotiable. He told us if we offered $29,000, the dealership might take it. He then talked about how our trade in might not get much and to be prepared for a low number. My wife and I left without making a purchase. A week later, we got the car we wanted from another dealership for $26,500 and it actually had more options than the one we drove. The entire sales experience at Suburban Subaru felt like dealing with a sleazy used car dealership that was trying to get us to pay way more than market value for the car. Based on this experience, my wife and I will not be setting for on that lot again for anything, service or sales. More

Good test-driving experience Joey was casual (but professional) and understanding of the fact that I was doing preliminary car research/test driving that day. I appreciated the la Joey was casual (but professional) and understanding of the fact that I was doing preliminary car research/test driving that day. I appreciated the lack of pressure. Also, the follow-up emails from one of his colleagues were helpful when I decided to get a different car. (I would have considered going to that sister dealership if it had been in-state.) My only mild complaint is that the test drive was a little short, but I also didn’t ask for a longer one, and I’m confident he would have given it to me had I asked. Considering I had been pressured and held hostage for two hours at a dealer across the street just before, Suburban Subaru was a welcome reprieve. More

I regret buying from this dealership. I am shocked at the "customer service" I have encountered at this dealership. I've been having issues with Suburban ever since I purchased the car, e I am shocked at the "customer service" I have encountered at this dealership. I've been having issues with Suburban ever since I purchased the car, especially with the service department. 3 months after purchasing this vehicle, one of my tires randomly blew out and needed to be replaced. I obviously took it back to the dealership, assuming it would be covered by the dealership/warranty, because this was completely abnormal. I had driven my 1996 Toyota Camry for over 11 years and never had this happen. I did not run anything over or hit any potholes, I was on my usual commute to work with no changes in my routine when it happened. After bringing it back to the dealership and having to come back the next day for the tire (at which time I also got the remote car starter installed), I was told it was definitely not covered by any warranty or by the dealership. They not very helpful and quite rude at several points in our conversation. At one point he and a man next to him (Bob) started snickering at me when I was inquiring why I would also be charged to mount/balance the tires ON TOP OF paying full retail for a tire on the $31,000 car I purchased from THIS DEALERSHIP 3 months ago. Not only is it unacceptable that a 3-month-old tire would need to be replaced, but it was completely unacceptable that I had to pay full retail for the replacement tire, in addition to paying for mounting/balancing and a "disposal fee" (even though we had JUST discussed that the tire was going to be shipped back to the manufacturer). To add insult to injury, the employees at this dealership are rude and mostly uninformed about their own products. I can't even tell you how many times I've had to correct them on incorrect information about the 2015 Legacy that was even on the Suburban website, and when I had questions it seemed like nobody really ever knew any answers. Furthermore, no one happened to mention to me (until AFTER it was installed, of course) that when you use the remote starter (which only works when you're close to the car), the car immediately turns back off as soon as the door is opened. If I had known this, I would definitely NOT have paid nearly $500 for it. It was also unacceptable that I was not "assigned" another contact person when my car salesman left the dealership (and also the country). He had specifically mentioned to me that when parts that I had ordered came in, he would contact me and deal with the Service department for me. I sincerely regret buying a Subaru, and I regret even more having bought it from Suburban. I don't even enjoy driving this car anymore because of the experiences I have had with this dealership. I fully intend on reporting everything I've encountered (and documented) to Subaru (corporate), the motor trade association, and the local consumer protection office. I am extremely disappointed and disgusted with this dealership. More

Worst Car-buying experience Something has changed at Suburban. They used to be good, but my recent experience with them was the worst car buying experience ever. My family has bo Something has changed at Suburban. They used to be good, but my recent experience with them was the worst car buying experience ever. My family has bought 5 cars from them, but NEVER again. The service received was best summed up by one of the sales managers named Isaac. When I commented that the offer for my trade in was less than expected, he replied, "If you don't like the deal, don't buy the car. This is a popular car; we'll just sell it to someone else." Apparently we (customers) need their cars more than they need our business. Clearly they don't respect their customers, and loyalty to their dealership means nothing. More

Purchased New subaru 2014 Bought previous new car makes, wanted to down size. Subaru was not first pick because I thought it was unaffordable. To make a long story short, best Bought previous new car makes, wanted to down size. Subaru was not first pick because I thought it was unaffordable. To make a long story short, best treatment ever to buy a new car. Mike Ruane was just a guy who is hardworking who just happens to sell cars. The dealership remembered us when we came back to pick up the car. Yes, I bought the car 2014 Forester, great car, great salesman, and best experience . Don't go anywhere else go see Mike, a regular guy who happens to sell cars. More

Suburban Subaru had me, and gave me great service! One of my calipers locked up, smoke was rising, the stench was terrible. I happen to be in front of Suburban Subaru when this happened. My Angels were One of my calipers locked up, smoke was rising, the stench was terrible. I happen to be in front of Suburban Subaru when this happened. My Angels were watching over me. This was the best place for this to happen. They have mechanics to handle non Subaru's! They had me,my car froze up and was not moving. They gave me a more than fair price for the work, AND a loaner car since I live so far away! The car was done the next day, within the price stated, including tax? I am a very impressed happy driver. I know the first place I'll be looking for my next new car....Suburban Subaru of Vernon. More

I was given the run around on a used 2006 Subaru legacy I was looking to get more information on. I was shown a dirty 2006 Legacy that the salesmen said was just traded in and they did not have time to clea was looking to get more information on. I was shown a dirty 2006 Legacy that the salesmen said was just traded in and they did not have time to clean or check out. When I requested a CarFax, it took 3 days of back and forth texting messages and phone calls to get the CarFax emailed to me. I was disappointed to find out from the CarFax that Suburban Subaru had the Legacy for 4 months, not the few days I was told. The CarFax also showed that dealership posted the car for sale in July of this year and the CarFax did not show that the head gasket was replace as I was told by the salesmen. I am not sure what they were trying to hide, I am shopping elsewhere. Buyer beware, if you purchase a used car I would recommend having a independent mechanic you trust check the auto out before make a final offer. More