Suburban Toyota of Troy

Damon Douglas is an outstanding Assistant Service Manager who can be counted on for a thorough reply to questions. who can be counted on for a thorough reply to questions. More

I've always had great experience at Suburan Toyota. The service staff is great. Love The service staff is great. Love More

Ashley Elsalman, my contact service mgr. AND the Toyota mechanics were superb! I would never consider buying any other brand or having my car serviced anywhere else. ! Ashley and this dealer AND the Toyota mechanics were superb! I would never consider buying any other brand or having my car serviced anywhere else. ! Ashley and this dealership were my initial contact in buying my current Camry! Please share my thanks to all mentioned. More

Good customer service,excellent technician…. My car runs as new!!!! The cost of parts and labor very high!!! My car runs as new!!!! The cost of parts and labor very high!!! More

Everyone here was great! Prompt responses and even stayed late to help me get the job done. Andreas was phenomenal!!! Prompt responses and even stayed late to help me get the job done. Andreas was phenomenal!!! More

It was mostly a pleasant experience. What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, p What was not was I was charged $4.50 for "parts" to rotate the tires. I asked about it when I got the bill which was followed by "your credit card, please". I asked again. I was told the service guy would need to explain. The explanation is that any parts such as clothes, tools are charged to the customer. This is new to me. I have never seen this before anywhere. The review was sent to my husband saying I should review this. In the 2000s do we still beleive that the man owns this car when I bought it and paid for it. Unbelievable. BTW, this is not the first time I have mentioned that this is my car and they should send things to me. I am being kind to give this a 4 star. More

Brandon Hill was excellent. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. He stayed in touch and knowledgeable. I would recommend others to him and the dealership. More

As a long time customer of the Suburban Brand and of the family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sa family that owned it I was mortified to find out that customer service is no longer a priority. I had reached a written agreement to one of their sales agents who was a wonderful agent to work with, and as my son who car is was to be was blocks away from dropping off the documents requested by the agent after we agreed on the deal and money, Oleg sold the car to a person in Ohio and told me he was sorry but did not know that his sales agent had agreed in writing with me prior. The supervisor then tells me to bad as the buyer is on his way up from Ohio nothing can be done. Hmmm. OK there goes all the prior sales, hard work of the great employees and prior owners. Top it all off no one can call back outside of the sale agent who got ran over by Oleg. Hopefully the buyer from Ohio can influence and refer as many as our family have over the years. One thing is for sure, the prior ownership never would have allowed this to get to the point where I had to even right this! More

Consistent excellence in sales and service. See Dennis Barrera for sales, and Damon Douglas for service. See Dennis Barrera for sales, and Damon Douglas for service. More

Very responsive to our vehicle needs, this was our second vehicle purchased from them. Ask for Leng in Sales! vehicle purchased from them. Ask for Leng in Sales! More