Suburban Toyota of Troy

Came in to look at our first Toyota ever, specifically the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the sp the Sienna. Was greeted by Leng who was friendly, but she seemed to rush us out and didn’t answer any questions we had. She merely printed out the spec sheet and told us look at the car online since they didn’t physically have it in stock. Just not the best experience overall. More

good communication waiting for my vehicle to arrive and fast delivery of the vehicle once it arrived. fast delivery of the vehicle once it arrived. More

Cameron was fabulous to work with. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. He went out of his way to make a deal work for me. Very knowledgeable and honest. Upfront with communications and no games played with price. More

Great work! Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. Garrett suggested a car that wasn't on my radar but that turned out to be a great fit for me. More

Our sales experience was great from start to finish. I highly recommend their sales dept. I highly recommend their sales dept. More

Matthew Hinkley made our car-buying experience smooth and enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, enjoyable. As the new car sales manager at Toyota, he went above and beyond to help us purchase two vehicles today. He was knowledgeable, efficient, and attentive, making sure we had all the information we needed to make confident decisions. Matthew streamlined every step of the process, saving us time and reducing any stress. We highly recommend working with Matthew for anyone looking for a hassle-free and professional car-buying experience! More

Cornielius, stationed in the welcome center, was a joy to deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank y deal with. Sam, from the service center, who was engageing and friendly, did an exceptional job. Rosie was most pleasant and very helpful. Thank you all for making my day. I'll be back! John More

Unfortunately, after more than 15 years of time with your team, I will not be staying with the Toyota brand at this time, nor the forseeable future. I had several short but extremely unpleasant experiences a team, I will not be staying with the Toyota brand at this time, nor the forseeable future. I had several short but extremely unpleasant experiences and discussions with members of the floor team and sales staff that have lost Toyota a customer. car sales work already has a quite alarming reputation in the public eye for dishonesty and fraud, and the team at suburban Troy has made that exceedingly worse for me. The quality of Toyota has gone quite downhill from the standard I had come to expect, which no longer feel safe- and the pricing for very simple base model sedan vehicles that I was offered should never be normalized. the senior staff member I spoke with was rude, had a total lack of transparency, and remained dishonest and vague via email, and face to face discussion about my options in an attempt to keep me with toyota, or burden me with substantial debt going forward. After that, a manager walked by in jest and proceeded to insult the other car brands that I was looking into. I was able to find a safer and more affordable choice for my transportation needs. I’m thankful to be completing this chapter and moving into safer options. Thank You, best of luck. Michael More

From my initial contact with Rosie Jang, she sounded like my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that my kind of salesperson. First of all, she answered the phone, encouraged me to make an appointment as she thought she might have the automobile that I described ‘on the floor!’ Because of her warmth & encouragement, I did take a ride to Troy & she met me in the dealership parking lot! My late husband & I have been longterm 30+ years patrons @Suburban Toyota Farmington Hills but to my dismay & disappointment, no one even answered my phone call .. sad, customer lost. I’ve since purchased my 2022 Supra 3.0 through Rosie Jang & cannot express how pleased I am with her capabilities & cordial service. She has gone above & beyond to make me comfortable & answered every question/concern with accuracy & respect for an 81 year old! BRAVA! 5️⃣ stars ⭐️ 🌟⭐️🌟⭐️ I will spread the word of my satisfaction with the awesome team @Suburban Toyota ofTroy, Sincerely, Laurie Blum More

Outstanding, smooth, seamless, professional, and very efficient experience to purchase a Toyota Tacoma. I would highly recommend Suburban Toyota of Troy. Ms. Leng Huang was the sales professional we we efficient experience to purchase a Toyota Tacoma. I would highly recommend Suburban Toyota of Troy. Ms. Leng Huang was the sales professional we were delighted to work with. She was knowledgeable, an outstanding listener, and provided the fantastic communication throughout the process. Everything was prepared and ready for a quick and seamless delivery of our new Tacoma. Thank you to Suburban Toyota of Troy and to Ms. Leng Huang, our sales professional. I would highly recommend Ms. Leng Huang for your next Toyota purchase. More