Suburban Volvo Cars

Logan was great!! We had been looking. For a car for 4 months never considered a Volvo but couldn’t be happier with the car and service that Logan provided he went above and beyond. With out busy schedule months never considered a Volvo but couldn’t be happier with the car and service that Logan provided he went above and beyond. With out busy schedule he even delivered the car to us! We will definitely recommend him to our friends More

FLY TO BUY I was given a virtual tour of the car I purchased by Jonathan Smith and everything he stated was truthful and very helpful, so I flew into Detroit and I was given a virtual tour of the car I purchased by Jonathan Smith and everything he stated was truthful and very helpful, so I flew into Detroit and was picked up by a fantastic young man and taken to Suburban Volvo where I was greeted by Jonathan. He made the whole buying experience a pleasant one. I jumped into the used 2009 Porsche and headed back to Traverse City a 4 hour drive with a smile on my face all the way. More

I had a great experience at the dealership. Logan Bern was responsive to work with. Jazmine in the service group was also great handling an was responsive to work with. Jazmine in the service group was also great handling an More

John was the best salesman I encountered during my entire car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to th car shopping experience. I had shopped around for a little over a month with many pushy, rude, or inattentive salesmen. John allowed me to come to the conclusion that this was the car I wanted, and did not push me towards the car. He was great working with me on the spot, as I was just a walk-in that day. He was very understanding about the couple of minor issues I had with the car and has been great about ensuring they’ll be handled. More

Very friendly and professional! Went the extra mile to make me comfortable during this pandemic. Steve Sylvester took special care of us while we were at the dealership. make me comfortable during this pandemic. Steve Sylvester took special care of us while we were at the dealership. More

This dealer is not trustworthy as it lied to me. I was considering buying a Volvo until they pulled the old “bait and switch” on me. Suburban Volvo told me they would give me a $75 gift card if I took a t considering buying a Volvo until they pulled the old “bait and switch” on me. Suburban Volvo told me they would give me a $75 gift card if I took a test drive in any one of their vehicles as I was considering a Volvo. So I made an appointment with the salesperson. After driving a long distance to get to this dealer, the salesperson said they changed their mind and would not now honor their word to give me the $75 gift card. After that long drive, I was angry. Then the salesperson even had the nerve to ask me if I would still like to take a test drive. After this incident, did he really think I could trust anything they said to me if I did do a deal with them. There is a genuine credibility gap here at Suburban Volvo. This business needs to learn to keep its word! Maybe Suburban Volvo saved $75, but they lost a potential customer and likely future customers as I have been sharing my story with others that Suburban Volvo is clearly not believable or trustworthy! Tom Nawrot More

Clean, high end dealer. Lots and f PR duct selection and options. Good staff. Smooth shopping and buying experience and follow-up contact. Recommend dealer options. Good staff. Smooth shopping and buying experience and follow-up contact. Recommend dealer More

New Car Purchase Great experience in getting our new XC60. Michael Koan and team are first rate in customer service. This is our 4th Volvo purchase and we really appre Great experience in getting our new XC60. Michael Koan and team are first rate in customer service. This is our 4th Volvo purchase and we really appreciated the attention to detail and preparation of our new car. Bill & Diane More

Great Service from Logan Beginning-to-end experience was great! Excellent interactions and product knowledge from Logan Berns!! First time Volvo customer and look forward to Beginning-to-end experience was great! Excellent interactions and product knowledge from Logan Berns!! First time Volvo customer and look forward to driving my new vehicle! More