Bought my '07 Jeep Liberty here in September 2014 and a month later I drove it across country. I got an oil change in California and the tech there told me I had a leak in the front differential and the transmission pan. The transmission oil pan was rusted thru, that was the leak, and he replaced it (no bid deal its a used car from NE). The mechanic was not confident working on the front differential and suggested I take it to a dealer...uh oh. So I did, and got an estimate for $3200!! to replace the front differential and the drive shaft. I was livid. I called Sudbay to see if there were any recalls on parts, there were not. I left that dealership and drove home to Mass.
When I got back I took the car into Sudbay's. They took the car in to the service department and looked it over.
I talked with the GM about my experience; the money I had paid (being a lot for me), trusting their tech department to have gone over the car, purchasing it thru a dealer so I would have some security in my purchase, and how disappointed I was, etc...
To be totally clear I was over my warranty by a lot of miles and Sudbay had no legal requirement to help me what so ever. I'm pretty sure had I bought this car anywhere else I would have been screwed.
I returned to Sudbays the next day and they offered to fix the differential and drive shaft at no cost and I paid only for a new axel to be replaced while they had the front end taken apart.
I couldn't believe it. There are actually some good businesses left out there. They said they needed to stand by their reputation to be able to compete with larger dealers out of town and that their good reputation is what sets them apart from the rest of the pack. Well it does for me. Thanks to Sudbay I've got my car back, all fixed and I don't feel like a victim.