Sullivan Auto Trading

What a racket of place of business. Spoke to the manager and got the documents sent, drove 3.5 hours to finish the deal and they sold the car. Spoke to their Owner at 8:30 am, 30 minute Spoke to the manager and got the documents sent, drove 3.5 hours to finish the deal and they sold the car. Spoke to their Owner at 8:30 am, 30 minutes prior to the business opening and explained we were on our way, no issues, they looked forward to seeing us. Get a call back 1.5 hours later from the Manager claiming the vehicle was sold. We are probably better off if this is how they treat their customers or possible customers. Wouldn’t have expected this from a reputable business. Guess since we aren’t locals it doesn’t matter! More

I inquired with Sullivan Auto Trading about a Honda Pilot I was interested in purchasing. All contact on their end took over 24 hours to respond back, but, they were responsive so I went ahead and started th I was interested in purchasing. All contact on their end took over 24 hours to respond back, but, they were responsive so I went ahead and started the purchase process online (I was buying out of state). They had me send photos of my trade, took all my information, RAN MY CREDIT, told me I was approved, had me send more info through email, etc. After Will told me I was approved, he said it was a brand new addition on the lot and had not gone through the shop yet. Ok, fair. Then...... nothing. So, I reached back out 2 days later to find out if it was ready for sale and was told the vehicle was already sold. Poor customer service and terrible communication. They SHOULD NOT be running peoples credit, approving people for a sale, and taking personal information if they do not intend to hold up on their end of the sale. If I could give negative stars I would. More

These guys full of it. Came from outta state to buy a car. They swore up and down it had no issues. I saw they had good reviews and the uber that drove me there from the tr Came from outta state to buy a car. They swore up and down it had no issues. I saw they had good reviews and the uber that drove me there from the train station said they are good. So i had my guard down. I test drove it and noticed when in sport mode, the car had problems shifting. Mentioned it to them and they all looked at me like i was crazy. They went and drove it and said it was fine. Gave them the benefit of the doubt; shouldnt have. They gave a warranty that conveniently only lasted the amount of miles it took for me to drive it back home. They were hesitant to drop the price when i asked. And here I am with stuck with whatever this repair is just 1 week from purchasing it. They act like they care but they dont. More

Was told vehicle would pass inspection after a multipoint inspection was done then comes back and says oh it needs back brakes , told me my sticker was not being removed since I had a whole month to go but t inspection was done then comes back and says oh it needs back brakes , told me my sticker was not being removed since I had a whole month to go but then puts rejection on it anyway! This place has gone downhill and not just because of this but other issues as well . Liars More

Sales Manager lied about state of VA “mandated” fees. Acted as if he knocked a few hundred off truck, then lied about cost of VA fees. Acted as if he knocked a few hundred off truck, then lied about cost of VA fees. More

These folks are honest, forthright and true to their word. They fixed multiple items on my 2012 Dodge Grand Caravan and honored the warranty on the vehicle; to my surprise, they also addressed extra ite word. They fixed multiple items on my 2012 Dodge Grand Caravan and honored the warranty on the vehicle; to my surprise, they also addressed extra items at no charge, after thoroughly inspecting the vehicle to ensure it was satisfactory for redelivery. Excellent customer-focused service. More

Worse Car Buying Experience... ever. Add $6K for a new transmission driving their product home (part of the "warranty"). Fortunately, word-of-mouth, these reviews and blacklists have more than compensate transmission driving their product home (part of the "warranty"). Fortunately, word-of-mouth, these reviews and blacklists have more than compensated for my unfortunate experience... More

This was the best vehicle buying experience we have ever had at an auto dealer. We got a great vehicle at a fair price, fair deal for our trade, and an overall good experience. The folks at Sullivan were pr had at an auto dealer. We got a great vehicle at a fair price, fair deal for our trade, and an overall good experience. The folks at Sullivan were professional, friendly and honest; none of the games and other BS that you find at most dealers. We will go back to Sullivan when we need another vehicle. More

Owes to top heavy on my car so they couldn't do anything for me. He said that he just could not do anything for me at this time maybe later on. for me. He said that he just could not do anything for me at this time maybe later on. More

If you had a minus 5 stars I’d give them that stay away from this dealer customer service is hands down the worst just my opinion from this dealer customer service is hands down the worst just my opinion More