
Sullivan Auto Trading
Fredericksburg, VA
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Unscrupulous. Vehicle purchased did not survive first encounter with highway - bad transmission. Texted on first highway drive the transmission appears to be defec Vehicle purchased did not survive first encounter with highway - bad transmission. Texted on first highway drive the transmission appears to be defective, told to bring vehicle to service department, (8) days later informed the transmission is defective. $3100 dollars later, told I should have purchased extended warranty. Horrible experience with service department, 20 minute wait times, no call back, erroneous pricing data. Visit this group BEFORE you contact sales, a short visual observation will provide all the information you will need. More
Painless Peaceful Professional Purchasing Experience Purchased 2009 Hyundai Santa Fe from Josh at Sullivan Auto Trading. The experience was great. I am apprehensive when purchasing cars, even though I fe Purchased 2009 Hyundai Santa Fe from Josh at Sullivan Auto Trading. The experience was great. I am apprehensive when purchasing cars, even though I felt prepared for the purchase since I had been looking for a vehicle for the past 2-3 months. I was at peace throughout the process. I am sure Josh and Austin helped with me feeling at ease. I initially had my eye on a Rav 4 but ran across the Hyundai while there. Test drove both and decided on the Hyundai. I am very happy with the purchase. Employees(Austin and his brother) were friendly and helpful. I will definitely consider Sullivan for my next purchase and recommend them to others. More
Horrible dealership DO NOT shop here. They scammed us into buying a crap car and wouldn't pay for the repairs that they didn't fix before they sold it to us. They told us DO NOT shop here. They scammed us into buying a crap car and wouldn't pay for the repairs that they didn't fix before they sold it to us. They told us to pay for it and fix it ourselves. There wasn't even a manual in the car, told us to print one off or pay for one. They sold us a car that was still in the shop and they only shined it up and didn't fix anything before selling it to us! It is a horrible car and I would never recommend this dealership to anyone. Do not shop at this scam of a dealership. More
True Professional Dealership From the minute I got to the Dealership to the time I left it was a wonderful experience. The Salesman, Finance Department and Service Technician were From the minute I got to the Dealership to the time I left it was a wonderful experience. The Salesman, Finance Department and Service Technician were Excellent. More
purchased Infinity 37, traded Yukon Excellent experience with Brian regarding the sale. He was very helpful, polite and knowledgeable. My financial part was handled by Will Sullivan wh Excellent experience with Brian regarding the sale. He was very helpful, polite and knowledgeable. My financial part was handled by Will Sullivan who was courteous, swift and complete. This is a quality dealership with high values that enjoys success due to excellent staff, fairness and hard work. Visit them today. Lamar Axman More
Misrepresenting vehicle before I flew to Virginia Unfortunately, I booked a one way flight to purchase a truck (at full asking price) from this dealership based on not only its online presentation, bu Unfortunately, I booked a one way flight to purchase a truck (at full asking price) from this dealership based on not only its online presentation, but how the vehicle was represented to me over the phone. Sullivan Auto Trading bragged about the positive features of the truck but failed to acknowledge a multitude of other negative realities (rust on the body and extreme rusted components under the vehicle for example). I trusted this dealership to fully disclose the condition of the vehicle before I incurred travel expenses of over $1,200 total and agreed to pay full asking price. When I arrived to Virginia and looked at the vehicle, I specifically asked Will (the sales person), why he did not disclose the two areas of rust bubbling under & through the paint on the body (and he conveniently said he did not notice them). When I asked him to walk around the vehicle and thoroughly describe all of the imperfections on the phone, how does one miss two areas of rust? I got the impression that they did not care about accurately representing the vehicle as if they could get me to book a one way flight (as I did), I would give in and buy it no matter what they failed to disclose. I hope Sullivan Auto Trading will be more respectful to potential consumers that make such financial, time, & travel commitments to come check out a vehicle. I am grateful that I did not trust their description to the point that I had the vehicle shipped (because then I would really be screwed). More
Car shopping at it's best All of the personal were helpful & courteous, WILL was my salesman and he helped make the deal happen.This is a family business that actually cares ab All of the personal were helpful & courteous, WILL was my salesman and he helped make the deal happen.This is a family business that actually cares about their customers. More
Very Friendly and Professional They were so understanding when I was running a little late for my appointment, since I was coming from Richmond, Va. My sales representative was Wil They were so understanding when I was running a little late for my appointment, since I was coming from Richmond, Va. My sales representative was Will. He was very friendly and he made sure I had plenty of time to test drive and look over my vehicle before considering purchasing it. He was genuinely attentive to any concerns I had about the vehicle and was willing to do his best to get them fixed. I am very pleased with how the process went from start to finish to include how efficient the financial manager was in getting me the best monthly payments with my credit history. Thanks for a job well done. I left with a big smile on my face. I highly recommend Sullivan Auto Trading! More
Sad Day when Dealer’s won’t work with our Military Serviceme Went to look at several SUV’s they had on the lot, and they stated that they don’t negotiate/haggle on their prices because they claim no one else can Went to look at several SUV’s they had on the lot, and they stated that they don’t negotiate/haggle on their prices because they claim no one else can beat their asking prices. One of the SUV’s we had looked at would not even start, and when I lifted the hood the battery terminals were cover with a buildup of sulfur. They have a standard $439.00 processing fee that is also nonnegotiable. I had test driven one of their SUV that my wife and I had liked. When we return, and sat down to talk to the Sales Rep about the vehicle which was listed for $6,988, he stated after their $439,00 processing, and taxes, and tag fee’s the total would be $7,778.00. I stated I was a six plus years Honorably Discharge U. S. Marine Corps Vet, and a retire Law-Enforcement Sergeant on a fix income. I had been preapproved by my bank for a loan of $7,500, and asked the Sales Rep if they would consider dropping the price to $7,500? The Sales Rep said no that they don’t negotiate or haggle on their prices. This is surely a sad day when a Car Dealer won’t consider dropping $200.00 off the total price of the car for a Military Servicemen/Law-Enforcement Sergeant. More
Buyer Beware My husband bought a 2008 Ford Escape in May, the third day it broke down. Alternator, yes they fixed it. We had the vehicle checked out by our servic My husband bought a 2008 Ford Escape in May, the third day it broke down. Alternator, yes they fixed it. We had the vehicle checked out by our service garage and they found many problems. When we brought them to Sullivan's attention they were upset that we taken the vehicle to be checked out. We took the vehicle three times to be serviced and exhaust, muffler and tire among other things. We were told they were fixed. They said, every thing passed inspection that is done in their garage. We continued to have problems and took it to our garage service provider and found out nothing was done to the vehicle. At that point we called the State Police who cited them this meaning they passed a vehicle that did not meet state inspection requirements. We contacted the BBB knowing that once we did this that they would fix or reimburse us for the repairs. That was June, July, August now September. Austin calls and ask what he can do to make things right that they pride themselves on customer service. I faxed the information, and confirmed with him that they received it and was assured that it would be taken care of and that they want their customers to be happy. Well, that was two weeks ago. Nothing has been done. We are very unhappy and want those who think about buying a vehicle from them to beware. Don't make the same mistake we did. More