Sullivan Brothers Nissan - Service Center

Avoid this place, unless you are fine with empty promises and shady business practices. Over two-years ago, I brought my 2021 Nissan Titan in for service at Sullivan Brothers Nissan and pointed out to the se and shady business practices. Over two-years ago, I brought my 2021 Nissan Titan in for service at Sullivan Brothers Nissan and pointed out to the service advisor unusual peeling on the sidewall of two tires. He stated that it appeared the tires were defective. After looking into the issue, I was presented with two options: Option A. File a defect claim through the manufacturer (General) or Option B. File a damage claim through the wheel and tire warranty that I purchased. He stated Option B. would be the easier path to rectify this. I stated that the tires had good tread, and the damage didn't appear to be affecting the structural integrity of the tires, to which he agreed. I stated that I would wait until it was time to replace all four and would file a claim for the two original defective tires at that time. I was not only assured this was possible, but was told that world be a smart idea. Which brings us to the present. I recently brought my 2021 Nissan Titan in to Sullivan Brothers Nissan on 08/18/2025 to have a few items looked at, one being the two defective tires. I was told by the service advisor that they wouldn't be covered because I hit a curb (which I didn't, nor did I ever say that I had). I relayed the aforementioned history to which he reiterated the tires still wouldn't be covered. I expressed my dissatisfaction, especially considering that I've been a loyal Sullivan Brothers Nissan customer for 12-years. It didn't matter until I left a negative review on this website. I received a call from the general manager on 09/02 apologizing and stating he wished I told him about the situation before posting the negative review as he would've seen to it that the problem was taken care of. He assured me that he was going to talk to the service manager to rectify the situation. He also stated the negative review was "killing him" and asked if I'd take it down. Against my better judgement, I removed the negative post. Needless to say, after wasting almost two-hours at the dealership on a the day that was suggested for me to come in, the problem still exists. The best they would do is pay for one tire. After insisting on the two, I was told that if I put a nail or screw in both tires or punctured the sidewall of the tires (while the first suggestion was verbally communicated, I do have a text message of the second) then they'd file a damage claim through the wheel and tire warranty. I absolutely refuse to be complicit in defrauding a warranty company. It's shocking and utterly disgusting that was even suggested! All I wanted was Sullivan Brothers Nissan to honor the warranty that they sold me, and their word. Apparently, that's too much to ask. More

Everyone at Sullivan Brothers Nissan in Kingston, MA has been helpful, courteous, and very smart. I have had three Sentras over several years and I'm very happy with both sales and service, not to mention t been helpful, courteous, and very smart. I have had three Sentras over several years and I'm very happy with both sales and service, not to mention their financing options and support. More

Brought my car in for a fluid leak and they replaced the transmission cooler pipes . After the replacement, my transmission started slipping shifting into first gear. I brought it back to them and they de transmission cooler pipes . After the replacement, my transmission started slipping shifting into first gear. I brought it back to them and they denied any wrong doing and turned the blame back on me saying the leak caused the transmission failure and I needed a new one. In a heated exchange of dialogue, they refused me service for being confrontational which wouldn't you be upset if you brought your car in for service and ended up with a bigger problem?Tom the service manager didn't care about me or my customer loyalty. He just wanted to make sure it wasn't their liability. Pretty sad when they won't own up to their mistake which is going to cost me thousands of dollars which I didn't have this problem before they serviced my car. They are skilled at covering their tracks and are not trustworthy. More

Flavio was recommended by a friend and he did not dissapoint. Super knowledgeable and personal a joy to work with !! Go see him quick!! dissapoint. Super knowledgeable and personal a joy to work with !! Go see him quick!! More

Flavio and andre helped me to get the car of my dreams. Thanks to all the team at Sullivan Nissan! Thanks to all the team at Sullivan Nissan! More

I have been a customer for 7 years. Always a great experience; everyone very friendly and helpful. Always a great experience; everyone very friendly and helpful. More

I have used the service department of Sullivan Brothers Nissan for over 15 years now. I have always had exceptional service. Prices have been reasonable and they have gone out of their way, on multiple occ Nissan for over 15 years now. I have always had exceptional service. Prices have been reasonable and they have gone out of their way, on multiple occasions, to fit me in when an unexpected car issue has come up. They always keep me in the loop and let me know what was found and issues that need to be addressed immediately versus those I can put off for a bit if money is tight. Staff are very friendly and honest and I have NEVER felt like I was pressured into unnecessary repairs. I highly recommend the service department at Sullivan Brothers Nissan! More

I know some people are leery of dealership service but not this family. We have received excellent service from Joe, Tom and also Kyle in the auto body shop. Always friendly and most important, truthful a not this family. We have received excellent service from Joe, Tom and also Kyle in the auto body shop. Always friendly and most important, truthful and fair. Been purchasing our vehicles from Sullivan Bros. for years. More