Sullivan Brothers Nissan

I brought my Nissan to Sullivan Brothers Nissan in Kingston for a routine oil change. The service felt rushed, and I went on with my day running errands before heading home. Later, I received a pho Kingston for a routine oil change. The service felt rushed, and I went on with my day running errands before heading home. Later, I received a phone call from the dealership stating they had forgotten to reinstall my engine air filter after I declined a replacement. They asked me to return so they could install it at no charge. On my way back, my AWD, ABS, check engine, and oil warning lights all came on. My vehicle began vibrating and stalling, forcing me to pull over on I-495. It was a frightening experience, especially after bringing my vehicle in for nothing more than routine maintenance. Once I made it back to the dealership, they inspected the vehicle, reinstalled the air filter, cleaned the area, and apologized. They also told me there were no active check engine codes. While I appreciate that they apologized and addressed the issue, this should never have happened in the first place. A routine oil change should not leave a customer stranded on the side of the highway wondering if their vehicle is safe to drive. I hope Sullivan Brothers Nissan uses this as an opportunity to improve its quality control so no one else has to experience what I did. More

Thank you Cory for all of your help, we drove from East Boston to come see you and you made it super easy. We will continue coming to see you Cory, thank you again! Boston to come see you and you made it super easy. We will continue coming to see you Cory, thank you again! More

Excellent service thank you Cory we really appreciate everyone and everything you all did for us everyone and everything you all did for us More

Cory has a nice way about him. I like the softer sell and I was treated fairly. Highly recommend! I like the softer sell and I was treated fairly. Highly recommend! More

Cori and staff were great to work with and answered all my questions! I would recommend my questions! I would recommend More

Flavio went above and beyond! He truly made our experience an enjoyable one, we will absolutely come back! He truly made our experience an enjoyable one, we will absolutely come back! More

Avoid this place, unless you are fine with empty promises and shady business practices. Over two-years ago, I brought my 2021 Nissan Titan in for service at Sullivan Brothers Nissan and pointed out to the se and shady business practices. Over two-years ago, I brought my 2021 Nissan Titan in for service at Sullivan Brothers Nissan and pointed out to the service advisor unusual peeling on the sidewall of two tires. He stated that it appeared the tires were defective. After looking into the issue, I was presented with two options: Option A. File a defect claim through the manufacturer (General) or Option B. File a damage claim through the wheel and tire warranty that I purchased. He stated Option B. would be the easier path to rectify this. I stated that the tires had good tread, and the damage didn't appear to be affecting the structural integrity of the tires, to which he agreed. I stated that I would wait until it was time to replace all four and would file a claim for the two original defective tires at that time. I was not only assured this was possible, but was told that world be a smart idea. Which brings us to the present. I recently brought my 2021 Nissan Titan in to Sullivan Brothers Nissan on 08/18/2025 to have a few items looked at, one being the two defective tires. I was told by the service advisor that they wouldn't be covered because I hit a curb (which I didn't, nor did I ever say that I had). I relayed the aforementioned history to which he reiterated the tires still wouldn't be covered. I expressed my dissatisfaction, especially considering that I've been a loyal Sullivan Brothers Nissan customer for 12-years. It didn't matter until I left a negative review on this website. I received a call from the general manager on 09/02 apologizing and stating he wished I told him about the situation before posting the negative review as he would've seen to it that the problem was taken care of. He assured me that he was going to talk to the service manager to rectify the situation. He also stated the negative review was "killing him" and asked if I'd take it down. Against my better judgement, I removed the negative post. Needless to say, after wasting almost two-hours at the dealership on a the day that was suggested for me to come in, the problem still exists. The best they would do is pay for one tire. After insisting on the two, I was told that if I put a nail or screw in both tires or punctured the sidewall of the tires (while the first suggestion was verbally communicated, I do have a text message of the second) then they'd file a damage claim through the wheel and tire warranty. I absolutely refuse to be complicit in defrauding a warranty company. It's shocking and utterly disgusting that was even suggested! All I wanted was Sullivan Brothers Nissan to honor the warranty that they sold me, and their word. Apparently, that's too much to ask. More

Very helpful and professional. No hard sell, Took care of our needs. Show us all the function on the car. Very pleasant to work with No hard sell, Took care of our needs. Show us all the function on the car. Very pleasant to work with More

My experience with Sullivan was very positive. The sales perons, specifically Cory and Ed, were very easy to work with and helpfull. The sales perons, specifically Cory and Ed, were very easy to work with and helpfull. More

This guy took great care of us and very handsome young gentleman. Thank you Cory! gentleman. Thank you Cory! More