Sullivan Cadillac - Service Center

I had a check list of items that I wanted service to look at/repair in addition to routine maintenance on my 2021 XT5.When my car was “Completed” and keys were returned I realized that I had not been given a at/repair in addition to routine maintenance on my 2021 XT5.When my car was “Completed” and keys were returned I realized that I had not been given a receipt or completed work order so I requested one. Upon receipt I realized that no routine maintenance had been done nor had all of my check list items been completed. The only thing that I had been made aware of was a $400+ sensor that needed to be replaced. When asked about my high beam lights I was told that I would need to bring the car in when it was dark so that they could take it on the road 🤦🏽‍♀️. Needless to say I was not pleased with the service that I received. I have been a customer since 2012 and have never had such poor service as I had on this visit. Based on this visit I would not recommend this service center although past experiences were much better. More

Muy buena la atencion, Edwin Mejias me atendió muy bien, muy amable y muy stento en tofo momento, gracias muy amable y muy stento en tofo momento, gracias More

Serviced my car for an oil change and a 4 wheel alignment. Waited for it as service rep indicated it would only take an hour and a half. Indeed, he was right as the service was done in the quoted alignment. Waited for it as service rep indicated it would only take an hour and a half. Indeed, he was right as the service was done in the quoted time frame. As a bonus, my car was washed after service performed. More

My car has been in there twice within a couple weeks for a check engine light. They were unable to diagnose the problem saying they are waiting for further guidance. Meanwhile, it appears that they comple a check engine light. They were unable to diagnose the problem saying they are waiting for further guidance. Meanwhile, it appears that they completely disabled my check engine light. More

Dennis Woods and his team went above and beyond to take care of me and my vehicle. care of me and my vehicle. More

Always treated nicely and my car is always in good hands with Sullivan Cadillac. Grateful. with Sullivan Cadillac. Grateful. More

This is the third or fourth time I’ve complained about the blind spot indicator not performing correctly. Every time I’m told that they can’t duplicate the problem and there is no code to tell them what i the blind spot indicator not performing correctly. Every time I’m told that they can’t duplicate the problem and there is no code to tell them what is wrong. My complaint is how is code generated if there is nothing to tell the computer that something wrong. If the indicator doesn’t see a vehicle when one is there or it sees a vehicle when there’s nothing there how does the computer know to create a code? It’s like someone can’t make change if the computer doesn’t tell them how much. Someone needs to dig into it and find out where the problem is and fix it. I paid for this convenience and I would like for it to work. The service advisor told me to just don’t trust it!!! What else on a Cadillac should I not trust??? More

They were very courteous and helpful. Took care of recall and also ordered another part needed for my car. Took care of recall and also ordered another part needed for my car. More

Everything was good, as always. Was done within an hour. Jessica Perez was my Sales person & is always helpful. Was done within an hour. Jessica Perez was my Sales person & is always helpful. More

it took 2 hrs to complete a oil change and tire rotation. i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work a i have a extended warranty. good for 48 months service wrier says it has expired, so had to pay for the service. When i got home found paper work and called so they reversed charge. that is not the point if bi did bnot look into it would have cost me. More