Sullivan Cadillac - Service Center

Jaime is the best, she always takes care of us. The dealership is very privileged to have her The dealership is very privileged to have her More

I have owned over 20 Cadillacs and this XT5 was the first one that ever had a major problem. One night, it just shut down while driving in my community in Gainesville, Florida about 40 miles away from first one that ever had a major problem. One night, it just shut down while driving in my community in Gainesville, Florida about 40 miles away from Sullivan Cadillac I called Cadillac Roadside Assistance and within an hour a flatbed tow truck picked up my car and took it x down to Sullivan Ii was called that Sullivan had closed for the night but my car was placed in a secure area. The next morning right after the dealership opened, I received a phone call from Jaime Daigle - a Service Advisor. She had me give the list of complex issues. She then informed me they would hook up the car to their diagnostic computer and once they had had all the facts, she would call me with status updates up to and including when the car would be returned to me. The most renowned Cadillac dealership in the USA Is Sewell Village Cadillac in Dallas. I lived in Dallas area and purchased or leased 14 Cadillacs from them. Their Customer Service Department was better.than what one who owns a Cadillac should expect to get. Sullivan Cadillac exceeded my expectations with their rapid professional handling of status reporting and rapid repair expertise. The next day they delivered my fully functional Cadillac, washed and detailed back to me. My experience exceeded any expectations I had. So much so, ii would give them not 5 stars but 15.stars. Thank you and your service team. Gene L More

Very helpful. James is a great salesman! He worked hard to get the job done. James is a great salesman! He worked hard to get the job done. More

Great service, good price, friendly service staff. Communication is excellent about repairs and expected cost. Communication is excellent about repairs and expected cost. More

Jaime in service dept is friendly and very helpful. She works hard to get issues resolved in a timely manner. Thank you for taking care of my vehicle! She works hard to get issues resolved in a timely manner. Thank you for taking care of my vehicle! More

Service department was asked to check on auto stop feature. When asked said they hadn't, spent 15 minutes allegedly "checking for a bulletin" and said there was none, then offered to get car in to ch feature. When asked said they hadn't, spent 15 minutes allegedly "checking for a bulletin" and said there was none, then offered to get car in to check in an hour and a half. Did I mention they didn't bother to dry the car after the wash? More

Everything goes well Jss as time in Service handles everything well! Keep up the good service! everything well! Keep up the good service! More

Service technicians are great the mechanic that did my oil change and tires was wonderful oil change and tires was wonderful More

The service department is very efficient. They’re very attentive and considerate of your time. Wating area very comfortable and convenient. Very happy with their service. They’re very attentive and considerate of your time. Wating area very comfortable and convenient. Very happy with their service. More

Service person Jamie got us in for an oil change and tire rotation. Excellent customer service. rotation. Excellent customer service. More