Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Cadillac - Service Center

Ocala, FL

4.5
459 Reviews
Call Service Center (352) 732-4700

459 Reviews of Sullivan Cadillac - Service Center

Sort by
December 12, 2024

Completly satisfied with work performed , but was surprised to find screwdriver on floor on passenger side and white seats on passenger side dirty. More

by CPC1632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 13, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your satisfaction with the work performed, but understand your concerns regarding the screwdriver and the cleanliness of the white seats. At Sullivan Cadillac, we strive to maintain high standards, and your input helps us improve. Please feel free to reach out if you have additional feedback or if there's anything else we can assist you with. We hope to see you again soon! Sincerely, The Sullivan Cadillac Team

December 11, 2024

Do not need 15 words. I am satisfied with their service and that’s why I go there. More

by RONCMONK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN MEJIA
Report | Print
Dec 12, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're thrilled to hear you're satisfied with our service at Sullivan Cadillac. We appreciate your loyalty and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

December 07, 2024

I love everything about the dealership, and I love my car . When I was in there for service the labor charges were ridiculous! Over $800.00!!!! More

by ageeraerts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Dec 09, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're glad to hear that you love everything about Sullivan Cadillac and your car as well. We understand that labor charges can sometimes feel overwhelming. Your concerns are important to us, and we appreciate your input. If you have any further questions or would like to discuss your experience, please feel free to reach out. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

December 07, 2024

Edwin was great,got the job done. Great person knows his business. He was on top of his game . Give a raise. More

by BOBBY0070
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Staff in general are great
Report | Print
Dec 09, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful feedback about your experience at Sullivan Cadillac! We're thrilled to hear that you had such a positive interaction and that Edwin impressed you with his knowledge and dedication. We appreciate your suggestion, and we’ll be sure to recognize his hard work. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

December 06, 2024

Estefania took care of everything. After my last service experience I was disappointed and admittedly in a show me state. I was given Estefanias name by Bob Vitrano and he was right. More

by WCC4295
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that Estefania provided you with an excellent experience at Sullivan Cadillac. It's wonderful to know that Bob's recommendation was helpful. We appreciate your feedback, and we look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

December 03, 2024

I generally have had great experiences with Sullivan. This time was an exception. Was scheduled for a 9 AM service to be picked up at my home. No one showed up, nor did we get a call. I called to spe More

by thomas.g.butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
General
Report | Print
Dec 04, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us, Thomas. We appreciate your loyalty and are glad to hear that your service was great once you arrived at Sullivan Cadillac. We understand the frustration of the missed pickup and not receiving a call back, and your feedback is valuable for us to improve our communication. If you have further concerns or suggestions, please feel free to reach out directly. We look forward to serving you better next time. Sincerely, The Sullivan Cadillac Team

December 03, 2024

Edwin and Chuck E. Are outstanding service and auto repair technician. Thank you. Very professional. More

by JPTLEE504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin and Chuck E
Report | Print
Dec 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that our team provided you with outstanding service and professionalism. At Sullivan Cadillac, we always strive to ensure our customers have a great experience. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

December 02, 2024

Excellent service as always! Love that you have drop off service, allows me to get all of my errands done! More

by leahdodge4837
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Driver that took me did t know his name, but also Stephanie in service!
Report | Print
Dec 04, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you love our drop-off service and that it helps you manage your errands more conveniently. At Sullivan Cadillac, we strive to provide excellent service to all our customers. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

December 01, 2024

The service attendant who helped me was so nice. She definitely went out of her way to be super helpful and took care of my car emergency quickly. More

by TOOTHSCRUBBER728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Dec 03, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that our service attendant was able to assist you with your car emergency quickly and effectively. At Sullivan Cadillac, we always strive to provide outstanding customer service. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

November 27, 2024

Edwin and Phoenix are always helpful. Appointments are easy and work is performed in a professional and timely manor. More

by davidrosser777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writers Edwin and Phoenix.
Report | Print
Dec 01, 2024 -

Sullivan Cadillac responded

Thank you, David! We greatly appreciate your kind words about Sullivan Cadillac and our team. We're glad to hear that you find our service helpful and efficient. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

1
...
4
5
6
...
46