Summerville Ford

Andre went above and beyond to ensure I got into the vehicle I needed within the timeframe I required. He was readily available whenever I had questions and made sure I was a great buying experience. vehicle I needed within the timeframe I required. He was readily available whenever I had questions and made sure I was a great buying experience. More

Andre is the best! He answered all my questions and concerns in a timely manner. He has gone above and beyond to help me with my situation. Thank you Andre He answered all my questions and concerns in a timely manner. He has gone above and beyond to help me with my situation. Thank you Andre More

I’ve known Andre for years. Good friend and awesome to deal with. If you want a new Ford, hands down go see Andre. Good friend and awesome to deal with. If you want a new Ford, hands down go see Andre. More

Tony Rodriguez the general manager has no interest in following through with correcting the failings of his sales staff. John the salesman failed to process new car order and then promised to sell a stoc following through with correcting the failings of his sales staff. John the salesman failed to process new car order and then promised to sell a stock vehicle at MSRP as a remedy. all staff stopped returning calls. never followed through. if you leave negative feedback Tony will say he wants to make right. He never made contact. going to buy two new cars next twelve months from another dealership in Charleston. More

Elvis Grant Chapman, Steve in finance and Daisha in service is why I have bought 6 cars from Summerville Ford! Great dealership in town, wouldn’t go anywhere else! service is why I have bought 6 cars from Summerville Ford! Great dealership in town, wouldn’t go anywhere else! More

Steve, Julie, and Leah at Summerville Ford are really superb. Each of these individuals go above and beyond to make sure that customer satisfaction is at the forefront of the services provided. I have be superb. Each of these individuals go above and beyond to make sure that customer satisfaction is at the forefront of the services provided. I have been a loyal customer at this dealership because of these individuals. They know what the customer base wants, and they make sure they represent the Ford branding well. More

Absolutely terrible service department. Took my car in for a recall repair--a door latch and a brake pedal bumper. I called for an appointment in July. I was told the "recall team" would Took my car in for a recall repair--a door latch and a brake pedal bumper. I called for an appointment in July. I was told the "recall team" wouldn't be in until Sept. 16. I made an appointment for 8am. Dropped the car off the evening of Sept. 15, so it would be there first thing in the morning. As of 7pm on 9/19, my car still has not been serviced. How long does it take to replace a door latch and brake pedal bumper? No explanation from the dealer. SI was told there was a specific "recall team" that wouldn't be available until Sept. 15 when I made the appointment, so staffing issues does not suffice as a legitimate excuse. Why did I even bother to make an appointment over a month in advance? This is entirely unacceptable. This is the second time I have tried to act responsibly on a recall notice, and this same dealer couldn't do fulfill the request over a period of several days. If there is a corporate Ford complaint center online, I will be visiting it next. The fact that there is no explanation from them makes the situation even worse. Go anywhere else! More

Frowny Face. Summerview Ford had a price of $22,999 posted on their website. Made an appointment to drive over two hours to view and purchase the car. The de Summerview Ford had a price of $22,999 posted on their website. Made an appointment to drive over two hours to view and purchase the car. The dealership showed a price over three thousand higher than the price on the website. When told that was not the advertised price dealership showed the website having the car for $23,999; the dealership changed the website to reflect a price that was $1,000 higher than the advertised price. Mentioned that thought price was $22,999 and not $23,999, would not admit to changing the price. The website shows $500 off of any car. Dealership would not honor the $500 coupon and said it's too difficult and not for every car. On the website at the dealership the website reflected "click here to get five hundred off" on the same page as the actual car and directly below the price. Asked something to the effect of why that is there with that vehicle on website if does not apply to that vehicle. Dealership would not honor the $500 advertisement on their website. Dealership changed price on website when closing the deal and said we should have called. The salesman said would ask $23,000 out the door price. After being high balled close to $25,000 and $24,000 and pressured to sign for wayy more than comfortable with and not listening to words being used person claiming to be manager gave a number in the $24 thousands and then would not honor the previously given lower price during the negations. Dealership representative agent presented as the manager took us to a room where the vehicle was shown on a screen with some numbers and tried to show that they were selling the vehicle at a loss. Representative was very rude and calling us 'losers' and saying and showing they do not give fair deals to big time losers. Dealership said they take instant cash offers. Instant cash offer for that vehicle is $14,000 and fair retail in in outstanding condition is around $19,000 according to book value. We would have paid $23,000. More

excellent service from our salesperson, Grant Chapman, who was very nice and very helpful in helping us find the perfect vehicle for us. who was very nice and very helpful in helping us find the perfect vehicle for us. More

We explained right away exactly what we wanted to test drive (2021 Ford Escape Hybrid) and what other brands we were considering (Hyundai, Honda, Toyota) and wanting to test drive. We were very firm that drive (2021 Ford Escape Hybrid) and what other brands we were considering (Hyundai, Honda, Toyota) and wanting to test drive. We were very firm that we would not make a decision until we had test driven all those brands. Right up front, he insisted that they would not sell us a car without adding all of the dealer "extras" (basically overcharging for items we did not want), including dark window tinting ($399) that is not even legal in many states outside of SC. This dealership also added a "market adjustment" of $2,995 over the MSRP plus add-ons...which he said all the dealerships are adding because of the business suffering from the COVID economic downturn. The salesperson was very good and friendly up to the point where we insisted that we were not buying the car we had test driven that day regardless of the "deal". Then he became decidedly unfriendly and acted like we were wasting his time. We found out very quickly from calling around that while some dealerships are trying to get people to pay above MSRP, with "market adjustments", not all dealerships do this and we found several within driving distance that were not charging these fees. Glad we walked away from this dealership because in the end, we got a better car at a lower price. Out of the 6 or 7 different dealerships we visited before buying our car, this was the worst experience of them all. More