Summerville Ford

The epitome of greedy and sleazy Dear Summerville Ford, I’m don’t remember his first name for certain, Steve maybe, but I don’t even see him listed as a member of your sales staff. Dear Summerville Ford, I’m don’t remember his first name for certain, Steve maybe, but I don’t even see him listed as a member of your sales staff. I wanted to let you and Mr. Hester know that the 2013 Ford Escape Titanium they offered me $9,200 for as a trade-in has been sold to Carvana for $15,508. They just picked it up a few minutes ago and gave me a check for the full amount. I find this seriously disconcerting because with the $3,000 cash y’all offered me back, which was in actuality a loan that would be included in my monthly payment for another car, means that in reality y’all were only giving me $6,200 for the trade in, 40% of what Carvana just paid me. Had that not been a loan, your offer would in reality been $12,200. Still nowhere near what Carvana paid me for it though. To top it off, I recently learned that your efforts to find financing for me on another car has resulted in more than 30 credit bureau inquiries. My credit was poor to begin with, due to my unpaid medical bills. Now it’s pretty much shot for the rest of my remaining limited years. Additionally, I don’t appreciate Mr. Hester calling me a day or two later and harassing me by asking me if it wouldn’t be better to accept y’alls offer, get the $3,000 cash, and pay off my medical bills. I bought this car from y’all in 2014 for $25,000 and it had about 10,000 miles on it then. It only has 15,000 on it now, and yes, the extremely low mileage does make the car worth the Kelley Blue Book value of approximately $16,000. That’s almost what I got for it and I don’t care what the auction price might be as an object’s value is what someone is willing to pay for it. Obviously, Carvana found it of much greater value than y’all did. I had considered coming back up there after I sold my car to buy another, cheaper, car from you guys. However, given all this, I will never buy from Summerville Ford again and I intend to share this review on the internet as a customer review of Summerville Ford in order to warn other people about how disreputable y’all truly are. I will also file a complaint with the BBB. Taking advantage of older, seriously ill and disabled Americans is despicable. More

Very friendly staff I purchased all my vehicles with Summerville Ford always a pleasure. And service department is wonderful to deal with very friendly and always helpful I purchased all my vehicles with Summerville Ford always a pleasure. And service department is wonderful to deal with very friendly and always helpful. Brian Smith my service advisor is a great asset to this company always helpful and friendly. Benjamin is usually my technician he is also a great asset they both always remembers who you are and willing to get the job done. More

Unprofessional Dissapointed with this company. Management cannot deliver which result of employee not showing up and quitting. Rude unprofessional staff result of ru Dissapointed with this company. Management cannot deliver which result of employee not showing up and quitting. Rude unprofessional staff result of rude yelling cussing angry customers. Constant sexual harrassment going on. Poor system. Received many complaints from employees and customers. Not the company you want to deal with under this Management. More

Great dealership I have bought 5 cars from Elvis...I am always treated with respect and leave completely satisfied. If I have any issues afterwards, he will do his be I have bought 5 cars from Elvis...I am always treated with respect and leave completely satisfied. If I have any issues afterwards, he will do his best to resolve them. Great place to buy a vehicle...will never go anywhere else! More

2017 F150 purchase. I went to this place to purchase a new 2017 ford F150 they wanted to lowball me on my trade and pay full price for their truckI found a dealer in Atl I went to this place to purchase a new 2017 ford F150 they wanted to lowball me on my trade and pay full price for their truckI found a dealer in Atlanta, Hennessey Ford. I found a nicer truck than SF.tI did the deal over the phone and through emails and saved about $6000. I was also able to purchase a 96 month 100,000 mile warranty for just $1900. Out the door with warranty 45k. Deal @ SF w/o warranty 51k. make the Drive to Atlanta and save thousands.ask for Jacky Liu or Lee Newton. you'll be glad you did. More

Pushy and Rude Went to Summerville Ford upon deciding to look for a new vehicle. Made our intentions clear that this was the first place that we stopped and we were Went to Summerville Ford upon deciding to look for a new vehicle. Made our intentions clear that this was the first place that we stopped and we were just looking at our options. We knew we wanted an SUV but we weren't sure exactly which make/model yet. Just wanted to test drive and check out what they had. After test driving one vehicle our salesperson didn't want to deal with us unless we were "committed to doing business today." We had made it relentlessly clear that our intention on this visit was not to purchase, but to see our options. Horrible customer service. We immediately left and would've gone to another Ford dealership to purchase even if we had been interested in purchasing then and there! More

Summerville Ford (My personal experience) Decided it was time for me to buy a newer vehicle so decided to go to Summerville Ford to see what they had on the lot. Found a 2013 Ford Focus I rea Decided it was time for me to buy a newer vehicle so decided to go to Summerville Ford to see what they had on the lot. Found a 2013 Ford Focus I really liked but could only afford it if Elvis the manager could get my payments under $200 a month. I give the man respect for making it happen. They certified the car to make it a Ford Certified Pre-Owned vehicle. When I get home I notice a few things the service department missed on their checklist. First of all the passenger side mirror was cracked. Second there was a small crack in the front windshield. Third the plastic lip on the bottom of the front bumper was cracked and broken. Fourth, the splash/rock shield that protects the bottom of the motor/transmission was completely missing. Fifth, the heat shield for the catalytic converter was ripped and hanging halfway down towards the ground. Over the course of 2 appointments which I had to take time out of my day to attend, these items all were fixed for free. Flash forward about 2 weeks later the notorotious Focus DCT Transmission starts to shudder and slip in 1st-3rd gear. I take it to them and they kept it for 2 days and told me it passed Ford specs and the shudder was normal. I found this hard to believe so I decided to get a 2nd opinion and took the car to Jones Ford on Rivers Avenue. Jones Ford calls me back the next day and sure enough they said the clutch needed to be replaced and it was 100% covered under warranty. They also mentioned while inspecting the vehicle the found the rear main seal was leaking oil. Went ahead and had them replace that as well since my warranty is only a $100 deductible. I had just bought the car from Summerville Ford 2 months prior and they did their "CPO Checklist" and didn't see the oil leak, let alone all the other cosmetic crap I had to return to get fixed. This tells me one of two things: Fords mechanics are so terrible to hey didn't catch any of this stuff or they were too lazy and didn't want to do the warranty work. Bottom line is DO NOT buy your car or have it serviced at Summerville Ford...save yourself the time and hassle and just go to Jones Ford where they will treat you right and not lie to you. More

Sal Rigoroso and finance guys I have bought all my new trucks from Sal. I fell on hard times recently and needed to work a miracle to get out of it. Sal Rigoroso went to extremes I have bought all my new trucks from Sal. I fell on hard times recently and needed to work a miracle to get out of it. Sal Rigoroso went to extremes along with their finance department and pulled off a miracle. I can't think you all enough and you have my business, and respect for life. Thank you guys. More

Run Far Away from this Place!! This has got to be the worst Ford dealer in the area, i wish i could have given below a 1 star rating!! I purchased a 2011 Ford Escape from this place This has got to be the worst Ford dealer in the area, i wish i could have given below a 1 star rating!! I purchased a 2011 Ford Escape from this place back in 2013 with the Extended Service Plan. The first time this vehicle came into the shop in July of 2013 with 20,000 miles the transmission was shifting very badly. It took them over 3 days to tell me they couldn't reproduce the error. I took it home about a month later i had to bring it back because it got much worst. This time they told me that the transmission needed to reprogrammed. Fast forward this went on for about a year. I eventually just gave up on them fixing it because each time i had to bring it in, i had to pay them $100 to work on the car. They provided me a rental when the car went in but I couldn't tell you how many times i kept getting charged by the rental car company for something FORD was supposed to pay for. The service department here SUCKS!!!! I eventually brought the car in for routine maintenance at 30,000 miles. I asked for them to do a run through of the car and let me know if anything was crucial. I never got a call from them for about 3 days, I had to call them only to find out they forgot to call me and my had had been finished a whole day prior. I also found out they performed work on the car I did not authorize. When I asked about this, they could not find the service agent that took my car in and just shrugged their shoulders. Each time I went in would verify the phone number they had and they said it was right. However, anytime the vehicle went in I had to call them to get a status and then found out it was ready for pick up. I also noticed when you take the vehicle to them there had a inspection form they attached to my bill talking about the tire and breaks, NONE OF THEM WERE EVER FILLED OUT!!! Whats the point of giving that to the customer if it doesn't let them know the status of their cars care. Another time I went in to pick up the car after an oil change and a service on the transmission, when I went to go check out, i was told i would have my service documentation mailed to me because they couldn't find the service agent to fill out the rest. So i basically just paid for something i had no idea what took place on the car. Fast forward to today 6/2/2016 - I traded my Escape in on a new car back in April 2016. I took all the required paperwork to the dealer to cancel my GAP and Extended Service Plan. When I got there the Receptionist Charlotte, didnt know who I was supposed to talk to. It took her almost 30 minutes to find out who I needed to talk to. When I did eventually get to talk to someone, he was a finance guy that worked in the right side of the dealership last office closest to the door, he couldn't find the cancellation forms. His desk was an absolute mess, had other people's SSN's, and personal information just out in the open for anyone that sat down could see it. He was completely disorganized. This of course made me nervous being I was about to turn in documentation to get a refund for both the GAP and ESP. I filled out the GAP cancellation form and asked him what I had to do for the ESP, he advised me just the GAP cancellation form was all I needed. I then gave him the proof that I traded the Escape in and never got that form back, be only gave me a copy of the GAP cancellation form. Here we are now June 2,2016. I called the GAP cancellation place to find out the status of it. They advised me they never received the form for my cancellation and it was still active. I then asked about the ESP, they told me, it wasn't through them but through the dealership. I called the dealership to talk to someone about why things were never done. Once again Charlotte answered the phone. Said I needed to talk to someone, I asked who and she just transfered me without giving me the name. I left a voice mail for someone by the last name of Mannie. I called back to get the name of the manager of the dealership when Charlotte said i needed to talk to someone else and BAM transfered me again without telling me who I needed to talk to. I called back AGAIN!!! this time a guy answered and oddly enough i explained the issue and i could hear Charlotte in the back ground tell him to transfer me to another extension I had to leave another voice mail on. She is completely unprofessional and doesn't know her job.If i ever provided customer service like that to someone, I would be written up! I kept asking the whole time for a number for me to call Ford corp, because I wanted to lodge a complaint against them. She never provided one. I went on line and got the number myself. I called and complained about them and then explained why my call even started this morning. I actually got help from the corporate office. They explained to me all the the things I would need to do in order to get a refund of my ESP and GAP. Something they said the dealership would have known as well. I still have to resubmit all my paperwork for all of the this stuff again just to get MONEY I AM DUE!! I work at a local college here in the area, I am posting this to all of our on line and physical boards letting people know to stay away from this place!! I know at least several people who were looking for car in the last month and they went to other places. DO NOT go here, You will not want the headaches that come with the vehicle. You will have better luck with one of the other Ford dealers in the area. More

Service department is disorganized. I scheduled a service appointment for my son's 2004 Honda Civic five days ago through the service phone number on your website. I gave the person who I scheduled a service appointment for my son's 2004 Honda Civic five days ago through the service phone number on your website. I gave the person who answered all my contact information as well as the information for the vehicle. They scheduled my appointment for today at 4:30pm. I called the same number earlier today to verify my appointment as well as to see if I could bring the car in early. I was informed that 4:30 was the only time slot available and they asked if I wanted to keep it to which I replied "yes." Went to drop my car off and after a couple of minutes of standing in the service office Mary greeted us and asked what she could do for us. I said I was there for a 4:30 appointment for my son's car. She asked for my name and then went on to tell us that your dealership only works on other makes and models if the car was sold from your dealership. I told her that when I made my appointment I informed them that the car was a Honda Civic (which they assured me they would look at). She said the call center that your dealership uses is out of state and you're trying to get rid of it. Mary also said that most of the technicians were about to leave anyway. I am baffled by this since your service writer should've had my name and phone number along with the make and model of my vehicle at their disposal. Why couldn't someone call to tell me this? I could've scheduled with another dealership and not wasted time and money making an unnecessary trip there. Your entire system is broken and to put blame on an out of state phone system is poor management and bad customer service. More