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Summit Place Kia West - Service Center

Grand Rapids, MI

5.0
143 Lifetime Reviews Review Dealership

143 Reviews of Summit Place Kia West - Service Center

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May 18, 2020

"Amazing Service"

- Happy Customer

I purchased my KIA Optima through another party and needed to have it in for a repair upon delivery. Not only did they get me in fast, they did a thorough check of everything. They verified a few other existing conditions and confirmed the rest of the health of the car. They took care of everything efficiently and professionally and I am now driving around without further hassle or concern. I highly recommend the Service Center. Cory did an excellent job of keeping me informed throughout the process and is extremely competent. I wouldn't take my KIA anywhere else!

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Yes
Employees Worked With
May 19, 2020 -

Summit Place Kia West responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Keith Cox Service Manager

May 28, 2019

"Mike Burke is a great sales rep"

- Yonkers3698

Very informative about technology in vehicle and helpful..... approval was fast and very friendly. 2 years ago i had totaled a kia and service i received getting gap insurance processed and replacement was outstanding.

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Mike Burke
May 09, 2019

"The Kia Service department is Awesome!"

- TV2019

I’ve had a few random issues with my Kia and every time I call the service department Corey helps me out right away. It’s stressful having car problems but it is much easier when you know that your car will be taken care of. Thank you to Corey for helping me out and getting my car back on the road! It’s always 5 star service??????????

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Yes
Employees Worked With
March 05, 2019

"Cory Bleeker is fantastic!"

- Acook7

Kia gets 5 stars because of Cory. He has been very kind and patient with me since the begining. He even drove in my own vehicle with me to help ease my nerves now that the repair is done. I just got my Sorento back a couple hours ago so can't really comment on repair work but I can say so far so good. Kia is lucky to have Cory!

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Yes
Employees Worked With
January 05, 2019

"Great experience "

- jassy61

Ryan explained types of services and did not press me to spend more than I could afford. Felt well informed and kept aware of progress. Plus free car wash!! Who doesn’t love to get something for free?

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Yes
Employees Worked With
December 17, 2018

"Excellent Service"

- Angel37

They were polite and expedient. The waiting area is very nice with great amenities! Very happy with my car and this dealership. Thank you very much

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Yes
Employees Worked With
November 22, 2018

"Employees who go above and beyon their normal job performanc"

- Janie1234

I took my Kia Solo to be washed st Misters car wash they had a part of their track that was broken which cracked two off my black wheel caps. I called the parts department to replaces the caps. I spoke with Adam. The part that I needed Kia dose not have. Adam Keith and Ryan went above and beyond to find the part and put them on my car for me. They are all awesome employees who should be recognize for their great job performance.

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Yes
Employees Worked With
Other Employees : Adam Gravelyn
August 02, 2018

"Great service again"

- JTowner

Excellent service with friendly staff. Everyone is always smiling and happy. Make sure you have every thing you need. Wont go anywhere else. Thank you again.

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Yes
Employees Worked With
Other Employees : Mike Burke
July 24, 2018

"Service department prompt with service. "

- Forte 2017-Jb

I didn't have any appointment. My tire pressure light was on. The service department found the problem quickly and fixed it. Everyone was polite and made sure I was comfortable while waiting. The car wash is a great bonus.

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Yes
Employees Worked With
July 14, 2018

"Fast and friendly"

- Rcreasy75

Always a pleasant experience at Summit Place Kia West. Friendly staff and a service department that knows their stuff with a "get done right ther first time" mindset.

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Yes
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