Summit Subaru El Cajon

Your service team and Subaru of America went FAR above and beyond to make sure I was taken care. I have never experienced customer service of that level. My engine failed in my 2018 STI at 70k miles, just and beyond to make sure I was taken care. I have never experienced customer service of that level. My engine failed in my 2018 STI at 70k miles, just outside the warranty, and my service manager Angel along with Juliana (Jules) of SOA and the district rep took care of everything without a hitch, not the least of which was covering almost the entire cost of repairs which was a huge blessing and speaks to the level of integrity and customer care at Subaru. Every part that was compromised was replaced/repaired at very little cost to me (they covered over $10,000 of an $11,000 bill). I can't say enough how grateful I am for everything you all have done for me the last three weeks. I have been raving to everyone I know. Thank you all so much! You brought my boy back to life with very little stress on my end, and I couldn't be happier with this outcome. Subaru of El Cajon is the best dealership across the board! More

I have always found the service department at Subaru El Cajon to be first rate. They care about their customers and making the service first rate. Cajon to be first rate. They care about their customers and making the service first rate. More

Excellent service, just had a scheduled service and got an alignment done. Got a bolt through the tire the next day. They got me a great deal on the replacement tires and redid the alignment. thank you! an alignment done. Got a bolt through the tire the next day. They got me a great deal on the replacement tires and redid the alignment. thank you! More

Indeed service that goes the extra mile. They always make sure that things are up to customer's liking and they give discounts whenever possible. sure that things are up to customer's liking and they give discounts whenever possible. More

Nicely organized, good service, Covid safe and friendly workers who knew their work. I will be happy to return and recommend family and friends. Thank you for this service. workers who knew their work. I will be happy to return and recommend family and friends. Thank you for this service. More

Really hate having to make the effort to add something negative to the world, but these swindlers leave me no choice. Overly slick 1970s sales experience included all the tricks, but the worst part were negative to the world, but these swindlers leave me no choice. Overly slick 1970s sales experience included all the tricks, but the worst part were two huge fails from the finance department. They failed to get their end of the paperwork done which resulted in an additional payment form me on my trade-in, and they failed to notify DMV of the transfer. These were costly headaches for me after the fact, and my attempts to handle in-house went nowhere. LOVE my Subaru, but I overpaid and got swindled on the back end. More

Called for an oil change at last minute and was very happy they fit me in. Great service and friendly staff. Gotta love Subaru of El Cajon. happy they fit me in. Great service and friendly staff. Gotta love Subaru of El Cajon. More

The whole staff was so nice and professional, and everyone was wearing their masks properly, as in over both their nose and mouth. That's one of the first things I look for and the staff at Subaru El everyone was wearing their masks properly, as in over both their nose and mouth. That's one of the first things I look for and the staff at Subaru El Cajon did not disappoint. Ray from the service department was very kind and was nice enough to arrange for a Lyft ride to pick me up and take me back to the dealership to get a courtesy vehicle set up after I had already gone home (I brought my car in for the airbag recall). The two staff members whose names I did not catch were very personable and provided excellent customer service. Great experience! More