Summit Subaru El Cajon

Well-trained, honest, thorough, professional and friendly: that's how I rate Subaru of El Cajon Service Department. If these traits are important to you, this is the dealership you will want to deal friendly: that's how I rate Subaru of El Cajon Service Department. If these traits are important to you, this is the dealership you will want to deal with! More

We bought our new Outback one year ago. The new owners and management effort looked bent on making the dealership one of the best. A couple of rough spots earlier, but now it's obvious that good hiring a and management effort looked bent on making the dealership one of the best. A couple of rough spots earlier, but now it's obvious that good hiring and leadership work. The service department put the customer first at all levels. Great service, friendly people. More

They did an excellent job for my cars first service, they even offered a free car wash and they were able to get the job done in less than an hour. Super great customer service. even offered a free car wash and they were able to get the job done in less than an hour. Super great customer service. More

I recently brought in my car to service and had worst experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, experience. After a week of driving the courtesy vehicle, I was told my car was ready to pick up. When I got there I was handed paperwork, car keys, and was told I was good to go. When I opened my door, I realized my backseat was uninstalled. I walked back to the service department and addressed it to Francisco. He walked to my car and quickly tried hooking the seat, however I noticed the backseat was missing screws. I stopped Francisco and pointed out that wasn’t the proper way of installing it. He stated “I’ll take your car and bring it back when it’s ready”. When he returned, I asked to speak to someone above him. He replied “no, I’m the manager here”. I told him that’s bad service and lack of professionalism. He got in my face! And yelled “ We didn’t build your car! All we’ve been doing is accommodating you! His eyes were twitching and looked unstable. I thought he was going to snap! I took a step back as I was afraid I was going to be assaulted. I am not exaggerating! As a women in her 20’s, I felt threatened, humiliated, and bullied by a man who gets paid to help customers. I couldn’t help to cry as I turned around and got in my car. I will never service my car at the El Cajon branch again. I’m afraid to go back to any Subaru at this point. The main reasons I decided to buy a new Subaru was because I was told they hold their value and “The Subaru Love Promise” which is a total lie in my experience. More

Extremely friendly and professional. Very quick turn around service experience for a non appointment drive up. Top rate indeed. Thank you and look forward to my next visit! around service experience for a non appointment drive up. Top rate indeed. Thank you and look forward to my next visit! More

This was our 12k service for our new Forester. All the work was completed as promised and even got car wash. Kathleen, our service writer, is always helpful and goes out of her way to make sure everything work was completed as promised and even got car wash. Kathleen, our service writer, is always helpful and goes out of her way to make sure everything is done to our complete satisfaction. More

Excellent customer service start to finish! The loaner car was spectacular. Made me want to buy an Outback! I will return for service every time. Thank you! car was spectacular. Made me want to buy an Outback! I will return for service every time. Thank you! More

The people are very helpful and pleasant. The dealership The people are very helpful and pleasant. The dealership is convenient and a pleasure to go to. I have been there twice with a good experience each The people are very helpful and pleasant. The dealership is convenient and a pleasure to go to. I have been there twice with a good experience each time More

Ray, was an excellent service manager! I will definitely be coming back to El Cajon Subaru because of his great customer service. Thank you for all your help! be coming back to El Cajon Subaru because of his great customer service. Thank you for all your help! More

I like the service department at El Cajon Subaru. They’re always on time with scheduled appointments. They usually compete the work before the estimated time of finishing. The prices seem reasona They’re always on time with scheduled appointments. They usually compete the work before the estimated time of finishing. The prices seem reasonable for a dealership. Our service representative Tiffany gave us the heads up on anticipated future service expenses. More