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Sun GMC

Wantagh, NY

Overview
Employees
Reviews
Vehicles
5.0
2,125 Reviews
Sun GMC Hummer of Wantagh proudly serves Long Island and NYC customers with a huge selection of SUV's and trucks. We offer our products and service at very competitive prices in a clean, friendly and dignified atmosphere. Please call or email if you have any questions. We want to make your shopping experience smooth, easy and memorable. www.BuiskGMC.com 516-781-6666
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3333 Sunrise Hwy

Wantagh, NY

11793

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Showing 2,125 reviews

July 25, 2017

Pleasant Experience Rocky and Joe made leasing a new car a pleasure. Straight forward, respectable and courteous. I am going to recommend them to family and friends. Tha More

by happycarbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Gillespie, Rocky D
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Jul 26, 2017 -

Sun GMC responded

Thank you for leaving us this great review and kind recommendation! We’re glad to hear that Rocky and Joe provided you with a pleasurable lease experience. Don't hesitate to reach out if you have other automotive needs Best, Sun Buick GMC Team

July 24, 2017

New Car Experience My experience picking up my new car was outstanding... My sale persons Rocky and Rich couldn't have been nicer and more informed... They answered ever More

by Theresa DePietro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich , Rocky D
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Jul 25, 2017 -

Sun GMC responded

Thank you for the great review, Theresa! We are very happy to hear that you had an outstanding purchase experience at our dealership working with Rocky and Rich. If you have any further needs, do not hesitate to come back in for a visit. Best, Sun Buick GMC Team

July 24, 2017

Positive car buying experience. We once again had a great experience at Sun Buick GMC. This is the second vehicle we have gotten there. Our sales representative, Robert Schappert, wa More

by Stekar3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Schappert, Joseph Gillespie
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Jul 25, 2017 -

Sun GMC responded

Thank you so much for your feedback as well as your patronage! We’re glad to hear that Robert provided you with a pleasurable buying experience. Don't hesitate to reach out if you have other automotive needs Best, Sun Buick GMC Team

July 23, 2017

Great knowledgeable and friendly dealer! This is the third car we bought / leased from Sun Buick GMC. The staff is always extremely helpful and curtious, including salesperson Nick Divone, fi More

by Rikkle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Divone, Kevin Bannon, Joseph Gillespie
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Jul 25, 2017 -

Sun GMC responded

Thank you so much for this marvelous review and congratulations on your purchase! Our goal is to provide top notch customer service and we’re happy to hear that our team has consistently shown you their commitment to this. We appreciate your loyalty, as well as your recommendation, and we look forward to serving you again on your next visit. Best, Sun Buick GMC Team

July 22, 2017

Best car buying experience I have leased and bought quite a few cars and I have to say that the best experience I've ever had was with Rocky Dentici at Sun Buick in Wantagh NY. More

by Acreinha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rocky D
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Jul 25, 2017 -

Sun GMC responded

Thank you and congratulations on your purchase! Rocky is truly an exceptional employee and we appreciate him for providing you with the excellent customer service we strive to deliver to each of our guests. Please let us know if we can do anything else for you. Best, Sun Buick GMC Team

July 22, 2017

Save Yourself the Hassle. Drive to RVC Edit ONE month in: Did you know this dealership will voice record your dealings and then back you into a corner? Incompetent dealership that never bot More

by LW806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Bannon, Joseph Gillespie, Rocky D
Report | Print
Jun 02, 2017 -

Sun GMC responded

Thank you for sharing your experience with us! Rocky is a dedicated member of our team who commits himself to exceptional service and has a vast knowledge of our models. We’re glad to hear that he was so helpful during your visit. If there is anything more that we can do please come back and see us again anytime. Best regards, Sun Buick GMC Team

Jul 24, 2017 -

Sun GMC responded

Hello Mr. W, I must respectfully disagree with your allegations. We are the same honest people that you applauded in your first review. It should be noted in that review that you mentioned "He was accommodating when we had to make changes to the lease". Perhaps your request to change the lease explains why the confusion might have occurred? However, it is quite incorrect that we failed to check your daughter's (Ms. W) prior lease or that we relied on "hearsay" or that you were left to pay extra $1000 out of pocket. We relied on figures directly from yourself and from the bank holding your prior lease. This would not be considered "hearsay". We agreed to write a check to your daughter for $500.00 to help with the expense of terminating her prior lease. (Perhaps you are unaware that as of July 24th, this check has still not been cashed) You were supposed to pay the other $500.00. And to avoid any disputes, we then wrote the exact details of our promises on the initial sales order, bill of sale, and even a separate bank payoff form. All three forms were read and signed by Ms. W too. In fact, she even signed right next to the actual numbers, $500.00, on the bill of sale for the check we were giving her. We also gave her copies of each. All these forms are available for you to review too. Further, we DO NOT HAVE voice recorders in our sales office. We do have audio-video at the reception desk in the showroom and at our parts counter. One of these devices recorded our sales manager, Kevin, clearly explaining the facts and figures to you and your daughter along with your out of pocket expense. We invited you to hear his words on the video recording and you declined. You also declined to send us the payoff letter you received from the bank for your prior lease. We offered to review that letter for possible bank errors. It should also be understood that the bank was owed money for the prior lease whether your daughter got a new car here or elsewhere. You did not incur any additional expense. The amount due was fixed and certain. It was just a matter of paying the amount owed separately or building it into the next lease at a higher payment and getting a payoff check from a dealership. In all, this was not a matter of dealer incompetence nor did you get any "hassles" at my company. We absolutely kept 100% of our promises and it's backed up by at least 3 signed documents with large print and a recording of our sales manager carefully explaining the details. Few other dealerships would go to such extremes to avoid misunderstandings. And it's really not fair to compare us to another dealership where the terms of your own transaction were quite different from that of your daughter's. There's also over 400 other reviews on DealerRater with glowing reports on the straightforward transactions here. While we certainly regret losing a customer for most any reason, the facts simply do not fairly support the allegations. We do wish you good luck and safe driving with your new vehicles and of course your daughter will still be welcome here for service on her new car. Patrick R. Cassino Owner / President Sun Buick GMC inc Edmunds 5 Star Dealer Award Winner

Nov 16, 2018 -

Sun GMC responded

I must respectfully disagree with your allegations. We are the same honest folks you applauded in your prior reviews. It should be noted in those other reviews that you mentioned "He was accommodating when we had to make changes to the lease". Perhaps your request to change the lease explains why confusion might have occurred? However, it is quite incorrect that we failed to check your daughter's (Ms. W) prior lease or that we relied on "hearsay" or that you were left to pay extra $1000 out of pocket. We relied on figures DIRECTLY from yourself and from the bank holding your prior lease. This was not "hearsay". We agreed to write a check to your daughter for $500.00 to help with the expense of terminating her prior lease. You were supposed to pay the other $500.00. We carefully printed the exact details of our promises on the initial sales order, bill of sale, and even a separate bank payoff form. All three forms were read and signed by her too. In fact, she even signed right next to the actual figures, $500.00, on the bill of sale for the check we were giving her. She got copies of each form too. Further, we DO NOT HAVE voice recorders in our sales office but we do have audio-video at the reception desk in the showroom and at our parts counter. One of these devices captured our sales manager, Kevin, clearly explaining the facts and figures to you and your daughter along with your out of pocket expense. We invited you to hear HIS recorded words on the video but you refused. You also declined to send us the payoff letter from the bank holding your prior lease. We offered to review that letter for possible bank errors. It should also be noted that the bank was owed money for the prior lease whether your daughter got a new car here or anywhere else. So you did not incur additional expense and the amount due was fixed and certain. It was just a matter of paying the amount owed separately or building it into the next lease at a higher payment and getting a payoff check from a dealership. In all, this was not a matter of dealer incompetence nor did you get any "hassle" at my company. We kept 100% of our promises and it's backed up by at least 3 signed documents with large print and a recording of our sales manager explaining the details. WOW. Few dealerships would go to such extremes to avoid misunderstandings. And it's really not fair to compare us to another dealership where the terms of your own transaction were quite different from that of your daughter's. There's over 700 other reviews on DealerRater with glowing reports on the sales transactions here. While we certainly regret losing a customer for any reason, the facts simply do not fairly support the allegations. We do wish you good luck and safe driving with your new vehicles. Of course your daughter is still welcome here for service on her new car. Patrick R. Cassino Owner / President Sun Buick GMC inc

July 20, 2017

Outstanding! Been to a lot of dealerships over the years, by far the easiest to deal with. No pressure, fair price, simple process. What more could you ask for? More

by Frank G Sciara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bannon, Rocky D
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Jul 20, 2017 -

Sun GMC responded

Thank you for your kind words and congratulations on your purchase, Frank! It's our pleasure to provide top quality service and we're ecstatic to hear that your experience with Rocky and Kevin reflected this dedication. We appreciate the time it took for you to give us this feedback. At Sun Buick GMC, we value our customers and we look forward to seeing you on your next visit. Best, Sun Buick GMC Team  

July 19, 2017

had a great experience at sun buick gmc Very friendly atmosphere. my salesman Rocky was very polite and knowledgeable. Made our transaction fast and easy. Will definitely recommend this deal More

by josephine59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bannon, Joseph Gillespie, Rocky D
Report | Print
Jul 20, 2017 -

Sun GMC responded

Thank you for leaving us this wonderful review, Josephine! We are very happy to hear that Rocky was able to make your car buying experience fast and easy. Please keep us in mind for your future auto needs as our team is always here to assist you. Best, Sun Buick GMC Team

July 19, 2017

Excellent Dealership! A totally positive experience!!! Rocky Dentici, our sales consultant was extremely professional , knowledgeable, efficient and a such a courteous yo More

by roandjay
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Bannon, Rocky D
Report | Print
Jul 20, 2017 -

Sun GMC responded

Your great feedback truly made our day, Jay and Roberta! We work incredibly hard to exemplify our commitment to customer care and we are glad that Rocky, Kevin and the rest of our team were able to show you what we strive to deliver. We hope you will enjoy your new purchase and please let us know when we may assist you again! Best, Sun Buick GMC Team

July 07, 2017

Easy from start to finish This is my 4th Acadia lease and I can honestly say that this was the easiest buying experience I've had. Tony was a pleasure to work with and everyon More

by Easy peazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antony Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Gillespie
Report | Print
Jul 21, 2017 -

Sun GMC responded

Thank you and congratulations on your new purchase! We are so very pleased to hear that Tony and our team were able to make your buying experience the easiest you ever had. We are sincerely grateful for your loyalty and we look forward to working with you again on your next visit. Best, Sun Buick GMC Team

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