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Sun Motor Cars Mercedes-Benz

Mechanicsburg, PA

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4 Reviews

6677 Carlisle Pike

Mechanicsburg, PA

17011

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4 Reviews of Sun Motor Cars Mercedes-Benz

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November 26, 2019

"Best Dealership Overall that I have worked with ever."

- ExecutiveClearance

My family has serviced several cars with Sun Mercedes of Mechanicsburg PA. They have been a very good service facility with a generous loaner program and a huge fleet of loaner cars. I have very rarely had to work around them not having a loaner available and the service has been almost perfect. We have also had them alert us to warranty work that we would not have known to have had done and in most cases of a problem, they have solved it quickly and without much grappling. In fact, I only have a few negative experiences, that all revolve around the service manager not wanting to cover damages to my car while in their care. (one being some obviously fresh gouges in my driver's seat that we guess was a tech sitting in the car with a screwdriver in his pocket. Service Manager refused to supply a replacement seat skin, even after his heat patch failed and the only way we resolved the issue was that I purchased a replacement skin and they installed it) The service waiting area is comfortable, and the service desks are well set up. On two occasions when I had left my car for service without getting a loaner, they had a service person drive it home to me and drop it off at my house. Steve has always let me know when there was something I could save money on, based on the work that we are doing, including when not to, and when it was a better time to change the timing belts so that it would cost less. This has only bothered me when I asked them to change all my glow plugs in my diesel and they said "well, only 2 needed replacement" I commissioned them to change them ALL and wanted them all replaced. I also asked them to clean out the system and the tech told me to just use a fuel system cleaner, and then because that didn't work out, my turbo was destroyed by coke building up in the exhaust and chunks being blown into the turbo. They did find a way to save me some money on the repair though. At the end of the day, it has been a good and lasting relationship. I want to say that no one is perfect, but character is how you handle the missteps and failures. I can say that we have no outstanding problems and I will put off service in order to work with them instead of the other options I might have in the many cities that my business takes me to.

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Yes
Employees Worked With
Steve Kamora
October 12, 2018

"BEST SERVICE EXPERIENCE "

- MBsprinter

We are traveling across US and had. An engine. Light in our MB Sprinter RV and Bryan from Sun Mercedes soon calmed our apprehension and the service dept. Quickly and accurately solved our issue Everyone went out. of their way to help us. THANK. YOU JERRY PALMER

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Yes
Employees Worked With
Bryan Young
December 26, 2017

"Awesome buying experience"

- Brian L

We worked with Barry on the sales team. He was awesome and made buying two separate vehicles a breeze. I would highly recommend buying from Sun.

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Yes
Employees Worked With
Barry
January 30, 2014

"Dennis, our salesman, and the service staff always..."

- avgtwo

Dennis, our salesman, and the service staff always provide the type of care and attention you should expect in a dealership of this brand quality.

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Yes
Employees Worked With
Dennis
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