Sun State Ford
Orlando, FL
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217 Reviews of Sun State Ford
07-2011 to present I purchased a car, a 2009 Dodge 07-2011 to present I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warrant 07-2011 to present I purchased a car, a 2009 Dodge Caliber, the end of Jan 2011. I was told by Marcos that the car had a 75,000 Power train Warranty. In July the transmission started acting up. I went to Dodge and was told that the car never had a Warranty due to the fact that it was sold to enterprise. After getting no where with Chrysler I called Marcos leaving several message over several days and never getting a call back I called again and told them I would wait on hold. He (Marcos) asked me to bring the car in ( an hour and a half from my home) for someone to look at. I took it in July 29th. The service department looked at the car and confirmed that the transmission was in face slipping. The service manager asked if I would be willing to get a different car, I told him it did not matter what I drove as long as my payments were the same and it was the same year as mine or newer. The service manager said that he needed to talk to his boss and he would call me on Monday. He (the service manager) had Marcos call and said that He would like us to come in to look at cars. We again drove and hour and a half to look at cars. After 5 and a half hours We were told that they just couldn't get the payments where they needed to be and would not come down on the prices to meet our current payment. My husband and I were asked in to the Used Car office and met with Ahmed Hannaoui and Dan Napoleon. They said "we have done all we can and we are a no haggle dealer and we can not change the prices". They then asked if they could have a week to look for cheaper cars. I agreed and they said they would call in a week. They did not call and I called them several times before I got and answer. They could not find anything and asked if they (Sunstate Ford) replaced the transmission would We be happy. I agreed as long as it was replaced with a new transmission and the transmission had a warranty. Dan said that that would be fine and he would confirm with his manager. Marcos called me several days later and asked that I bring in the car to get fixed. I agreed and asked if I would be provided with a way to get home. Marcos confirmed that Sunstate would pay for the rental. I Dropped the car off Aug. 6th, I'd left my insurance papers in the car by accident and went back to Sunstate to get them. Sunstate had already taken my Car to Orlando Dodge and referred me to Leland Riner to get my paper. I spoke to Leland and he advised that as soon as he got the go ahead it would take max a week to repair and to call him on Monday. I did Call and he said that Sunstate took the car back they said it was too expensive. I called sunstate and asked Dan what was going on and what should I do as the rental was only for a week. He said hang on to the car they are looking for somewhere else to repair it but that they purchased the Transmission from Orlando dodge that someone else would be putting in in. I called the next week and they were still working on it. Dan said he would call me. I finally received a call from Marcos saying My car was ready when could I pick it up on Sept 29th I told him I could come by in the afternoon around 3 on the 1st. By 2pm he was calling asking where I was and If I was coming. We picked up the car as agreed on the 1st and returned the rental car. I asked where it had been fixed and for paperwork to document the repair and warranty. I was brushed off by Dan stating he was not involved with the repair and he would mail the papers on Monday the 3rd (as of 10/21 they have not been received). On 10/24 the car started making strange noises and I had it looked at by a mechanic. He stated that it was NOT a new transmission and that it was having issues and appears to be slipping again. I called sunstate and asked for Marcos, he said to bring it in and I asked again about how I would get home if they kept it. He immediately said "wait I am transferring you to Dan." Dan answered and I told him who I was and asked again about the paperwork and told him that it was acting up again and why it was not a new transmission. He said "I never said it would be new, I don't know who fixed it there is no warranty we have done all we can for you going above and beyond, steadily raising his voice." I told him that he did not need to be rude but that it needed to be taken care of as it was not new and 3 weeks should not ruin a just installed transmission and said I would contact the general Manager. Said Goodbye and hung up. More
I love love love the service department at Sun State Ford! They get it right the first time and the wait is always quick. I did purchase from them a few years ago and like the service department, they Ford! They get it right the first time and the wait is always quick. I did purchase from them a few years ago and like the service department, they were spot on. Great service, inventory and pricing. More
I wanted to let you know that I have had the best I wanted to let you know that I have had the best experience with my purchase. I used to be dedicated to Nissan, but after my last experience buying I wanted to let you know that I have had the best experience with my purchase. I used to be dedicated to Nissan, but after my last experience buying from Celebrity Nissan I decided to look into other brands. With the quality that Ford has been putting out in recent years, I thought why not give it a try. I am very pleased with my purchase and the excellent service in which I have been given by Rich and the rest of the staff. I actually feel like a valued customer instead of the $ sign. I can’t thank you and your staff enough for making this recent purchase one that I will never forget and I will definitely be back. More
I have bought 4 vehicles from Sun State in the past 8 years. They have always been honest and upfront with me. Marcos DeSouza in used cars always gives me fair numbers and makes dealing easy. Quite a years. They have always been honest and upfront with me. Marcos DeSouza in used cars always gives me fair numbers and makes dealing easy. Quite a few employees are multi-lingual and it is always comforting to talk to someone in Español.I have sent many family members to Sun State to buy vans and trucks and each person I have sent always thanks me for the introduction. I am very happy with Sun State Ford and will continue buying cars from them. R. Morales More
My first experience with Sun State Ford was when I was moving to Detroit. Rich in Sun State's Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I w moving to Detroit. Rich in Sun State's Commercial department helped me for a few weeks by ordering my brand new Explorer to the exact specs that I wanted. Not only did he order the unit but he had the vehicle shipped to a Ford dealership near where I was going to live. All of the paperwork was handled in a professional and timely manner. Where Rich went over the top and I thank him to this day was that he suggested to have a remote starter installed in the vehicle. When I would be getting off shift I would click the button on the remote and have the car warm up for a few minutes before I came outside to drive away. At temps close to 0, this put a smile on my face many a day. I have since sent many of my personal friends including my sister to buy their cars from Sun State. Keep up the good work. More
Sun State Ford made my car buying experience truly amazing! I am from Canada and have a vacation home in Orlando. I wanted to get my own vehicle instead of renting one. Sun State had a slightly used amazing! I am from Canada and have a vacation home in Orlando. I wanted to get my own vehicle instead of renting one. Sun State had a slightly used Lexus SUV on their website. When i called to inquire about it they were extremely easy to deal with. They explained how to transfer funds and handled my registration. The service department was very fair on pricing and did not try to over sell me on parts. Upon delivery, the car looked brand new. It had been thoroughly detailed inside and out. The whole experience was great for me and my family. I would highly recommend this dealership even if you are out of state and need a vehicle you are in luck! Thank you Sun State! R.S Vancouver, B.C. Canada More
I had gone to a few stores before I bought my F-150 Crew from Sun State. Some places asked for all your personal information before you could even look at a car, others were just too pushy. What I really from Sun State. Some places asked for all your personal information before you could even look at a car, others were just too pushy. What I really liked about Sun State was that I was able to look at all the trucks without someone hounding me. When the salesman did come up he was very cordial and gave me my space to talk to my wife and family. When we picked out the truck, Cecil came over and took us for a test drive. When we went inside to do business he gave us some options that worked within our budget. Within an hour we had signed the paperwork and were on our way. We did make one stop in customer care and decided to add on a spray-in liner. The guys in that department did a great job following up to make my spray liner appointment. Cecil even came to my office to pick up the truck and later to drop it off. I really enjoyed the extra service. I will do business with them again. More
i think the service was great and i really like the people who worked there.Everything was done right and i didnt have any problem so i would recommend it to all my friend that i know who needed to get people who worked there.Everything was done right and i didnt have any problem so i would recommend it to all my friend that i know who needed to get their car done. it is a best place 2 go if u need sumthing done with your car !!! More
I recently went out to find a Used car (which I was not looking forward to). After 2 min. of meeting J.P. (John Prosser) all of my fears were eased. He took the time to listen to my needs and help me find looking forward to). After 2 min. of meeting J.P. (John Prosser) all of my fears were eased. He took the time to listen to my needs and help me find the right car for my family. He poited out the Certified pre-owned cars which come w/ a full warranty and still thousands less than new. When it came to the pricing it was as if there were no hurdles to jump over all options were placed in front of me for me to choose the best terms for me. I love my new Ford Fusion, and look forward to doing buisness at Sun State Ford again in the future. More
I went with my husband to Sun State Ford to inquire about some accessories for my van. Kevin in Customer Care took the time to explain all our options and helped us get what we wanted for the budget that we some accessories for my van. Kevin in Customer Care took the time to explain all our options and helped us get what we wanted for the budget that we had. When we came to pick up our van, Kevin was not there but Solomin, who also works in that department was able to deliver us our van and spent another 25 minutes explaining all the features. It is very rare to see someone who takes that much time to help someone who wasn't even their customer. I would recommend this store to others and especially the customer care and accessories department More