Sundance GMC

Not a reputable dealership This dealership sold a car that they said only needed tires to fix the vibration and loud noise. That was not true and they want more money to repair. This dealership sold a car that they said only needed tires to fix the vibration and loud noise. That was not true and they want more money to repair. I met with the saleswoman on 8/25/15 to look at a 2010 Dodge Journey. She told me not to worry about how rough it drove or the loud noise, that the service guy said it just needed new tires. She also pointed out several other repairs that were scheduled to be done and said all of that would be fixed. On 9/30, I went to the dealership to make a deal on that car. While we were discussing the price, she said the price of the car would be changed from what it was advertised for, on their website, if she made the repairs. She did not say that when we talked about the car the first time. I asked for the list of repairs that she told me about and she said they were all written down and she would give it to me at the end of signing the paperwork for the car. After I signed all of the paperwork for the car, she showed me the list. It did not include the tires, she said they were planning on fixing. I asked her about the tires and she said I would have to give up a specialty package that I had purchased, that cost $599 in order to have new tires put on. I said okay I would take the tires instead. After taking the car back to the dealership to have the new tires put on, on 10/10, as soon as I drove away, the car still made the same vibration and noise. I called and made an appointment for 10/15 to have them diagnose it. They said the tie-rod needed to be fixed, along with a ball bearing on the same side. It would cost $862 plus the cost of a rental car. I told them that was not what I was told when I bought the car. The service person that I dealt with, said the owner of the dealership would review the file on the car to see if there was enough money in the deal to fix it for me. I then received a phone call that the owner of the dealership decided to fix it, IF I would pay them $100 and they wouldn't cover the cost of the rental car. I asked to speak to the owner and never received a phone call. I did not authorize them to fix the car, but on 10/17 I received a phone call telling me my car was fixed. I called them back and asked if the $100 and rental car costs had been waived and they said no. I was then told he couldn't do anything about that, I would have to speak with the salesperson. I spoke with the sales person who said, she couldn't do anything about that and that I would need to speak with the owner. I said I have been trying to speak with the owner and she didn't return my call. The salesperson said she could give me the owners personal cell number so I could call her. I called her on 10/17 and left a voicemail asking her to call me to talk about the repair bill for the 2010 Dodge Journey that I had recently purchased from them. I did not receive a return phone call from the owner until many days later. As of now, I had to pay $235 and they wouldn't release my Dodge Journey without paying that amount. This is not a reputable way to do business. Do not buy a car from this dealership. More

We will NEVER do business with Sundance!!! Our first experience and last experience with Sundance: As we exited the vehicle to start wandering among the vehicle we were greeted by a gentleman Our first experience and last experience with Sundance: As we exited the vehicle to start wandering among the vehicle we were greeted by a gentleman on a golf cart, he wore sunglasses and couldn't shake our hands due the cigarette in his hand. His first question was 'Who are you here to meet'... which immediately made us feel as though we weren't expected at the location. Joe was attentive to our interests but ultimately did his best to push us into a vehicle that was well beyond the budget we stated when we pulled into their parking lot. I wouldn't have called Joe pushy until today when I called to have the $100.00 hold on the Canyon refunded to my credit card. He stated he was able to drop the payment to just $10 over our budget, when I advised him that did not change our decision his response was 'Really, you can't come up with the 10 dollars?' That response and the fact that their sales team hung up on me when I called in the first time solidified that we will NEVER do business with Sundance!!! More

We bought a 2004 Pontiac grand prix from Sundance. 6 days later, the engine blew. It was smoking and everything. We had to pay for a tow truck to bring the car back to Sundance. They tried to get us to sign later, the engine blew. It was smoking and everything. We had to pay for a tow truck to bring the car back to Sundance. They tried to get us to sign a paper stating that we were responsible to pay 85% of all charges. We said no. They worked with us, said the parts and labor would cost $2300without and we would inly have to pay $500. They told us they were going to put a used motor in it with less then 80,000 miles on it. A week later, we went to pick up the car, after they stuck us with the $500 dollar payment. We went to leave and asked them how many miles were on the motor so we could keep it in our records, and they tell us the motor has 140,000 miles on it. We are not happy at all with the services received there. They do not care about the customer, they only care about themselves. We got screwed over. I strongly suggest no one buys a car from them. More