Sunland Ford

20k Maintenance Service F-350 I did not have an "appointment" when I dropped off my vehicle in the morning. It was not only ready later that morning (earlier than promised), but he I did not have an "appointment" when I dropped off my vehicle in the morning. It was not only ready later that morning (earlier than promised), but hey told me my service was completely covered by my rewards program! I have purchased my last six vehicles here, including one that was not a Ford (Nissan for my daughter) and have my other non-Ford vehicles (BMW, Jeep) serviced here as well as my two trucks and have always been treated fairly. More

Improvement While this last experience was an improvement from several past visits, there is still a bad taste in my mouth. I can only hope that this improvement While this last experience was an improvement from several past visits, there is still a bad taste in my mouth. I can only hope that this improvement continues. More

Service The service department is always trying to sell you something you do not need or charge you for something they did not do! They will no longer rotate The service department is always trying to sell you something you do not need or charge you for something they did not do! They will no longer rotate my tires because “the factory lug nuts are swollen”. If they are a factory part and I have an extended warranty I would hope the dealership could get them off and replace them! What am I supposed to do to get my tires rotated? More

Excellant at fixing error's Had an issue with last service and sent notice to dealer and was contacted by Marilyn Smith who made arrangement to pick-up and correct the problem, w Had an issue with last service and sent notice to dealer and was contacted by Marilyn Smith who made arrangement to pick-up and correct the problem, which was done promptly. Even though it was repaired it should never have left the service department the first time as the check engine light was on and no tech noticed it or just ignored it. I have been a customer for over 25 years at Sunland this is only the second time an issue arose, they always corrected the problem. Much better percentage than other automotive repair facilities I have gone to in the past. Thank you Marilyn for promptly correcting the issue. More

Premium Maintenance Plan The premium maintenance plan I purchase for my Ford Fusion, I've received no customer care or services regarding this plan. It states, "It's more tha The premium maintenance plan I purchase for my Ford Fusion, I've received no customer care or services regarding this plan. It states, "It's more than an oil change," this is all I received during the span of my contract. Request an extension and the services granted to my Ford Fusion. More

Great Efficient without being pushy, JC and Russell had everything together. I appreciate the upfront information on my truck, also his working to get us th Efficient without being pushy, JC and Russell had everything together. I appreciate the upfront information on my truck, also his working to get us the best price. More

Efficient without being pushy,Isaac had everything together. I appreciate the upfront information on my truck, also his working to get the best financing for my situation together. I appreciate the upfront information on my truck, also his working to get the best financing for my situation More

Larry, my contact in service was very helpful with my last visit. He made it easy for checking in and picking up my car. I was very happy with the estimated time of needing my car and how it was ready ea last visit. He made it easy for checking in and picking up my car. I was very happy with the estimated time of needing my car and how it was ready earlier. More

The last repair went very well. Service was great this last time. However, I can't say that on past visits. Seems how well they perform is hit or miss. If all visit went a well as Service was great this last time. However, I can't say that on past visits. Seems how well they perform is hit or miss. If all visit went a well as the last then a five star rating would be warranted. More