1 Ford Dealer near 92392near 92392

I stopped here for an oil change because of the reviews. - Caniactrucking

I stopped here for an oil change because of the reviews. They pulled my truck in within 30 minutes which made me happy. The service advisor told me max time would be 1 hour. After 2 hours I kept looking at the service bay where my truck just sat. After watching 3 technicians huddled together laughing and joking I finally asked my service advisor what the problem was that my truck was just sitting there. He called and told me the tech assigned to my truck said it would be another 5 minutes. 20 minutes later they finally pulled my truck out. Very frustrating considering I was at the dealership for 3 hours for an oil change! Also I was told the cost would be $179.95. Then when I was going to pay I was told that the truck needed a little more oil than anticipated and the cost was $197.10 What? How many oil changes has this dealership done on an F350 to where they would know how much to charge? What a disappointing experience here!

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