Sunland Park Chrysler Dodge Jeep Ram Fiat

Upon arriving at the dealership Bob Nicely was friendly and willing to go "the extra mile" to help us. He is very professional, courteous,and outgoing. He answered any questions as well as concerns we had and willing to go "the extra mile" to help us. He is very professional, courteous,and outgoing. He answered any questions as well as concerns we had relating to the purchase. We appreciate his honestly and knowledge when it comes to the car business. The other staff were all very helpful as well in answering any questions we had and we will be back in a few years to get another car from Bob. Thank you for all your help!!!! Terri and Miguel Ortega More

I had a very nice experience with Mack Massey dealership. The customer service was great and Bill Hawkins personally met me halfway to deliver my new Charger! This dealership is reputable for a reason. Very The customer service was great and Bill Hawkins personally met me halfway to deliver my new Charger! This dealership is reputable for a reason. Very professional and friendly people. So grateful for how easy they made the buying of a new car experience! Thank you so much guys, have already recommended to many!! More

To Whom It May Concern, I would like to take the To Whom It May Concern, I would like to take the opportunity to commend one of your employees. It's been my experience that when an employee goes a To Whom It May Concern, I would like to take the opportunity to commend one of your employees. It's been my experience that when an employee goes above and beyond their normal job duties, the employee should be commended. In this day and age, complaints are easily sent with several keyboard strokes and mouse clicks; however, letters of praise are rarely sent to employers. In this instance, I would like to commend Robert Knight. He had explained to me that OEM replacement parts weren't in his department. He did however assist me in purchasing new floor mats and a lip for my 2011 Dodge Charger. He was extremely helpful and courteous in his demeanor and could be considered a pillar of excellence in terms of customer service. As a department manager for a Fortune 500 company, I devote a tremendous amount of financial resources towards customer service and customer appreciation training. Word of mouth advertisement can easily generate or defer at least fifty customers towards or away from a business. In this instance, I will recommend Mack Massey and Robert Knight for all of my professional colleagues. There is a training program which all of the employees in my department recently completed, "Customer Service is Worthless, and Customer Loyalty Is Everything." Robert exemplifies many of the examples in this training seminar. Thank you for your service Mack Massey! Sincerely, Jose Garcia More

My car was broken and Mr. Edmond helped me finding a new car and also getting me financed. He was friendly and helpful. I am very satisfied with his work. car and also getting me financed. He was friendly and helpful. I am very satisfied with his work. More

First and foremost, Bill Hawkins at Mack Massey is an awesome and stand-up guy if you re in the market for a new or pre-owned vehicle. My former car blew the timing chain and was just not worth fixing. awesome and stand-up guy if you re in the market for a new or pre-owned vehicle. My former car blew the timing chain and was just not worth fixing. I had started the process of searching for a replacement and stopped at Mack Massey first since they were the closest to my apartment and I d already spoken to Bill via e-mail about my situation. They had a beautifully maintained 2006 Scion xB and worked with me to manage financing and the whole chaos that sometimes goes with it. Craig in finance was great and a solid and honest guy as well! So... I guess I m a happy Mack Massey customer now and look forward to seeing them again when it s time for another vehicle! I couldn t be happier... Stephen Jackson More

I recently got into an accident on my ranch and went to Mack Massey last week debating whether to buy a new grill and bumper for my ram 2500. A very kind gentleman by the name of Angel Rossell assisted me Mack Massey last week debating whether to buy a new grill and bumper for my ram 2500. A very kind gentleman by the name of Angel Rossell assisted me that day. He had such superior customer service skills. Usually I dread going to dealerships, but Angel made my experience very pleasant. He even went out of his way to set up my service appointment to get my new parts installed on my truck. I most definitely will be recommending this dealership to my friends and family and letting them know to see Angel Rossell More

Great experience! From the moment I walked in my salesman, Bob Nicely really treated me great and was full of energy. All the staff at Mack Massey that I dealt with were great! From salesman, finan salesman, Bob Nicely really treated me great and was full of energy. All the staff at Mack Massey that I dealt with were great! From salesman, finance, service and receptionist were awesome! Keep up the great work, you all have a great staff! I went to several dealerships and have to say, Mack Massey treated me the best and made it happen! I now have my New Car! Thank you, all. More

I wanted to take the time to thank Mr. Edmund and Mr. Vasquez and show how pleased I was with the 5-star quality service I received. These outstanding individuals went above and beyond to make sure that Vasquez and show how pleased I was with the 5-star quality service I received. These outstanding individuals went above and beyond to make sure that I was taken care of at every level. They gave a generous offer on my trade which was higher than any other dealer I had looked into. They assisted me in a courteous and professional manner (thanks for the complimentary water bottle, it gets pretty hot in El Paso!) and were very direct with my purchase. They did not beat around the bush and were up front with financing and did not push me to go with any lender in particular, they simply laid out the options for financing in front of me and allowed me to choose which financial institution I wanted to do business with. Mack Massey makes the car buying experience all about you (the customer) and would be honored to continue doing business with them. Keep up the good work! More

The sales team at Mack Massey Sunland Park were very friendly. They answered my questions in a very straightforward manor. They were very low key, no high pressure tactics at all. I usually hate the friendly. They answered my questions in a very straightforward manor. They were very low key, no high pressure tactics at all. I usually hate the process of buying a new car. The folks at Mack Massey made this purchase a pleasurable experience! That is why I give Mack Massey a high evaluation. More

Mag Marquez two weeks ago recommended I purchase new tires for my trip to Tucson. I purchased tires before my trip knowing that on my return I would be purchasing a new Jeep Grand Cherokee once again. tires for my trip to Tucson. I purchased tires before my trip knowing that on my return I would be purchasing a new Jeep Grand Cherokee once again. I did purchase one a couple of days ago (May 25, 2013). Once again Mag came to the rescue an insured that I had PULSE installed on my new jeep. Mike Edmond sold me my fourth Mack Massey vehicle since the dealership opened. He worked everything to insure that I was happy. I will keep purchasing vehicles from Mike and Mack Massey. Armando Lechuga a whiz when it comes to all the new nuances of the 2014 vehicles. Assisted me with all the set ups on my I-Phone. He also explained some of the new features of the 2014 Jeep Grand Cherokee Overland. Thank you to all for your patience and for representing your dealership extremely well. More