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Sunland Park Chrysler Dodge Jeep RAM - Service Center

El Paso, TX

4.8
213 Reviews
Call Service Center (915) 584-9393

213 Reviews of Sunland Park Chrysler Dodge Jeep RAM - Service Center

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December 06, 2023

Worst service department I have come across in El Paso they will lie to you about the problem and then try to charge you 250 an hour for Service. I towed my car out of there and took it to a reputable Dod More

by jcpreach911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Murphy
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Dec 06, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello, Your satisfaction is our goal here at Sunland Park Chrysler Dodge Jeep Ram. When it is convenient for you, I would like to speak with you about the charges you received from our Service Team during your recent visit. Will you please reach out to me so we can discuss this further? Best regards, Jerry Gandarilla General Sales Manager 915-231-4121 gerardogandarilla@sunlandparkdodge.com

Helpful
October 21, 2023

The service was fast. . the wait time was not bad at all . No complaints at all More

by cristinamg49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2023 -

cristinamg49 responded

The service was fast the wait time was not bad at all No complaints at all

Helpful
October 20, 2023

Fast an courteous seevice. Easy to schedule the appointment. Convenient location in West El Paso. More

by Ernesto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Murphy
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Oct 21, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello. Our Service Team here at Sunland Park Chrysler Dodge Jeep Ram greatly appreciates your feedback regarding the fast, courteous, five-star service you received from us. It's rewarding to see that you had an easy time making an appointment and found our location convenient. Thank you for this positive review and please choose us again for all of your service needs.

Helpful
October 19, 2023

Excellent service they help me understand the process. my Jeep was done on time really happy with the service. More

by Alonso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2023 -

Alonso responded

Excellent service

Oct 19, 2023 -

Alonso responded

Excellent service

Helpful
October 17, 2023

My Service Rep was very professional. Responsive to questions and car delivered when committed to do so. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hi Robert. Each and every day the Service Team of Sunland Park Chrysler Dodge Jeep Ram strives to be excellent. Stellar reviews like yours are always our goal.

Helpful
October 10, 2023

Bought my truck a year ago and have had it serviced three times already. Easy going staff and hassle free each time. More

by arthurlopez843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ivan Ochoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Thank you for your positive review. The Service Team here at Sunland Park Chrysler Dodge Jeep Ram always strives to provide excellent customer service. It brings us joy to know that you've had wonderful, five-star service experiences here with our team. We appreciate your business and look forward to your next visit.

Helpful
October 04, 2023

Service Rep Rick was extremely helpful and professional. Great service!!!!! Tony from parts extraordinary!! M More

by humbertomacias5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony from parts/service rep Rick
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Oct 04, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello, we are very pleased to read that our Service Team was extremely helpful, professional, and provided a great experience on your visit. Thank you so much for the great review and 5 stars. It was a pleasure to do business with you, and please don’t hesitate to reach out to us for any further needs at Sunland Park Chrysler Dodge Jeep Ram.

Helpful
September 29, 2023

Always presentable, courteous. Always let me know what is going on with me vehicle when it is in the shop. More

by arthuryearwood2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JR Molero
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Sep 30, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello, we are grateful you took the time to leave this positive review. It brings us joy to learn that our courteous Service Team was helpful and kept you informed. If you ever have any future needs, we are always here to help at Sunland Park Chrysler Dodge Jeep Ram.

Helpful
September 27, 2023

Excellent customer service and true care of vehicle. Would definitely be coming back for service. More

by omar_rbk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Agner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : RJ
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Sep 27, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello and thank you for this stunning five-star review. We are thrilled our Service Team provided excellent customer service and took care of your vehicle's needs efficiently. Please reach out to us at Sunland Park Chrysler Dodge Jeep Ram if we can be of any further assistance.

Helpful
September 26, 2023

Great people with lots of experience very knowledgeable great customer service thank you Jerry Gandaria More

by Efrainlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Agner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Sunland Park Chrysler Dodge Jeep Ram Fiat responded

Hello, and thank you for this spectacular five-star review! We are thrilled our experienced team of professionals was informative, knowledgeable, and provided great customer service. Please reach out to Sunland Park Chrysler Dodge Jeep Ram if we can be of any further assistance.

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