Sunnyvale Volkswagen

Haggled price back and forth like in the old days of car buying. When signing papers, the finance manager got my address wrong. I've told the sales rep I wanted to transfer my special license plate to the n buying. When signing papers, the finance manager got my address wrong. I've told the sales rep I wanted to transfer my special license plate to the new car but this was not communicated to the finance manager. I had to tell him and he needed to print a form from the DMV website and then he wrote in the wrong VIN. I didnt find this out until I had my car insurance switched to the new car, and the insurance agent couldnt find the car in the computer. So I had to return to the dealership to have it corrected. It will most likely delay the registration or cause confusion at the DMV. While signing the papers, the finance manager kept complaining about how people in that shop never communicated and kept rushing him to do the finance part. One should never complain to the customer about your work problems. I was very put off by this. Finance manager rating is a -10. After I bought the car, I asked service to clean the car window which got paint all over it, and the service guy poured wax on the window and scrapped the paint out and in the process he scratched the window all over the place. When I've discovered the scratches the following day, I took the car back, but they wont replace it for free even though it was the service guy who damaged it. When I told the sales rep they damaged the window and should replace it, he simply said "we've tried to make you happy, I dont know what to say". So I talked to the sales manager who pushed the problem to the service director. The service director didnt seem to want to deal with the problem either and wont return my calls. I had to return to the dealership 5 times after I bought the car because these people couldnt solve problems and just kept pushing it to another person. And the sales rep asked me to give them a good review "put 10 for everything please.". After driving the car for 1 week, I've started having back pain. So I called the manager again and asked if they could stuff the car seat because the bucket seat was too tilted and deep and it's killing my back. He said they couldnt alter the seat, that service wont even touch it with a 10 ft pole. I told him it was painful to drive the car, and he even insulted me by saying that he knew it, that I would have buyer's remorse, the first time I've returned to the dealership with problems. So I've escalated the problem to the dealership general manager and to complain about their lousy customer service and the arrogant condescending attitude of the sales manager, but the general manager was on vacation. When I've asked who's in charge of the dealership since the general manager was not there, nobody could tell me. What a joke this place is. Totally unprofessional. Will never buy a car there again, will never take my car there for service, and do NOT recommend this dealership. Worst dealership experience I've ever had. More

I was there to buy a new VW Jetta. The sales people tried to pull one of the cheapest and oldest sales trick in the book. After all the price negotiations, paperwork and finance documents were done and tried to pull one of the cheapest and oldest sales trick in the book. After all the price negotiations, paperwork and finance documents were done and the deal was closed and SIGNED by BOTH parties, when I was about to leave, I was told in the parking lot that the car price that I just bought would be $1000 more than what was negotiated and the contract does not hold good anymore. All this happened after I had spent 4 hours working and negotiating the deal with all the sales people. The salesmen involved were Nick and James (its very funny and ironic that James claimed to be working at Sunnyvale VW for 7 years "building relationships" !!) and the finance person was Servan. This was the most disgusting and blatant display of unethical salesmanship I have ever seen. It felt like they were all part of a big scam trying to cheat the customers. In the end they admitted that somebody there made a mistake in pricing , but they were not ready to honour the price even AFTER all the documents were signed. Dont waste your time and energy here, This is probably the worst VW dealership in the bay area. More