Dealer Reviews
Service Reviews
Cars for Sale
Car Recalls
Sign In
All Salespeople
Sales Department
Sunrise Chevrolet of Forest Hills
Forest Hills, NY
57 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Customer Service
Friendliness
Pricing
57 Reviews of Sunrise Chevrolet of Forest Hills
Sort by
May 19, 2022
The entire car buying experience was a nightmare! Called ahead and emailed dealership Friday that we would be down on Saturday from almost 2 hrs. away to look at a 2020 Cadillac XT6 and when we arriv Called ahead and emailed dealership Friday that we would be down on Saturday from almost 2 hrs. away to look at a 2020 Cadillac XT6 and when we arrived our salesman was nowhere around we ended up with a different salesman which took a while to find the car and then the car was on the roof w/about 30 cars in front of it therefore we had to come back the next day just to test drive it; Sunday. Before the test drive we were told the car had a large hole in the leather on the dashboard which we were reassured would be taken care of. On the day of the test drive the interior was very dirty and after the test drive we noticed the tires were almost at the point of not being able to pass inspection and again we were reassured we would get 4 brand new tires. So now we were on our 3rd trip back to the dealer on Monday to complete the paperwork and give the more than 1/2 of the cost of the vehicle as a down payment. We were once again reassured all issues would be taken care of only now we would have to pay for 2 of the tires they would only replace the 2 front tires (that's not what they told us after the test drive) but the car would be delivered to us to avoid yet a 4th trip to the dealership so okay we move forward anyway and pay for 2 of the tires. Now Wednesday after not hearing any updates I call the dealership to find out the hole has not been addressed yet and the tires were just ordered; only to get a call back saying their leather guy was on vacation and they were working on a solution to get the hole on the dashboard fixed. Long story short they ended up finding a place to get the hole fixed by Saturday and informed us we could pick up the vehicle Saturday @ 12pm. On our 4th trip to the dealership to pick up the vehicle we find the vehicle is still dirty inside (with a lot of air freshener sprayed to smell good), the sunroof was left open, there was bird feces on the seat and had a crack in the windshield. Everyone; 2 general managers (Dominic & Anthony) & our salesman came to look at the issues making comments about needing better detailers and looking at the windshield but without rectifying the situation. Finally, I was losing my patience as we were waiting over 1 hr. just to get the temporary registration sticker on the windshield I had to ask for a cloth to clean as least the bird feces off the seat and the air freshener overspray off of the headrests. We were again reassured they would send someone to us to fix the windshield and promised to mail us a detailing voucher. Well as the story goes I had to call for an update AGAIN and was told someone would get back to me. The proceeded to send me the information to make an appointment with Safelite to fix the windshield and I was informed I needed to pay for the repair as well but will be reimbursed; again, now that's not what they said when I picked up the vehicle. It's been 5 days since we picked up the vehicle I still have not received the detailing voucher and the windshield is scheduled to be fixed tomorrow so fingers crossed I at least get reimbursed for it. Last but not least don't let the finance manager tell you the phone number on the wall is the owner's direct phone number for any issues; trust me it is just a regular complaint line which you do not receive a response from as you can imagine I've called. Although this seems like a lot of details trust me there were many conversations etc. I’ve left out just not to bore you...lol. More
by MNJMelend
Employees Worked With
Mario Mendoza
Helpful February 22, 2022
I have needed 3 service calls in the last few months. My service advisor ,MARTIN, made sure all was perfect. I mean repairs and getting the car back to me AHEAD of when promised. I buy my cars at Sunrise My service advisor ,MARTIN, made sure all was perfect. I mean repairs and getting the car back to me AHEAD of when promised. I buy my cars at Sunrise BECAUSE of the Service Department. Thanx Martin More
by Danielkrentz98
Employees Worked With
Martin
January 11, 2022
worst dealer! I bought v a 1 year old car and I had a problems with my brakes as soon as I took it out of the dealership! the car has been there twice and they returned stating it was fixed just to find problems with my brakes as soon as I took it out of the dealership! the car has been there twice and they returned stating it was fixed just to find out the problem was never taking care of! More
by kaklamanov
Employees Worked With
Bob Masoomian, Engin Cetin, Peter Levy, Mike Balagyozyan, Slavik Cucosh, Tony Raziano, Dave Simon, Kelly Mannino, Arlene Menachem, Marco Diaz
November 16, 2021
what kind of dealership is this? theyre trying to get me to come see a car and he doesn't know the price of the vehicle. i told him what was listed and he tells me sorry that price is wrong and it will be m to come see a car and he doesn't know the price of the vehicle. i told him what was listed and he tells me sorry that price is wrong and it will be much more but cannot even give a ballpark of what the vehicle cost. complete waste of time. More
by f
Employees Worked With
JEFRREY BRIGNOL
October 31, 2021
I bought my 2016 Malibu new here and always had my service done here as well. I had an issue in September, my car would not start and had a service Stabilitrak code come up. I had the car towed to the service done here as well. I had an issue in September, my car would not start and had a service Stabilitrak code come up. I had the car towed to the dealership and asked that everything be checked out fully since my warranty was up at the end of September. They charged my battery and told me everything was fine. By the way, this is the new battery I purchased there in March. Two weeks ago I had the same issue, called and explained my issues to the woman who answered the phone and was told my service advisor would return my call. I am still waiting. I have been on some Chevy forums where several people have complained about the same issue. There is obviously a problem, but apparently they can't be bothered calling me back or finding out what the issue is. I used to be a satisfied customer, not anymore! I will not bring my car back there again and will never again recommend this dealership. Everything was okay until they were sold. More
by Carol Mayse Harper
Employees Worked With
Dave Simon
October 18, 2021
Dear Mohammed,I was very glad to meet you at Sunrise Dear Mohammed, I was very glad to meet you at Sunrise Chevrolet. You help me find the perfect car for me. I just wanted to reach out and say thank Dear Mohammed, I was very glad to meet you at Sunrise Chevrolet. You help me find the perfect car for me. I just wanted to reach out and say thank you! Thank you so much for your hard work over the weekend. You showed tremendous character by keeping cool and helping me to make sure everything got done. I am glad to know that I can depend on you to stick it out when the price of car was well over my budget. Your exceptional work ethic does not go unnoticed. Once again thanks for finding my favorite car. I would definitely recommend you to my friends because I know your handling the customer is the best 😉 Be well, and take care! All the best, Kazutoshi Tanaka More
by kzkztanaka
Employees Worked With
Mohammed
September 27, 2021
Very professional and knowledgeable.Receptionist knew what was going on before the mechanics even looked at it. I was waiting for my appointment and they did my work before my appointment because I was w what was going on before the mechanics even looked at it. I was waiting for my appointment and they did my work before my appointment because I was waiting. So I was very thankful for that. Very friendly and honest.Thank You Arthur. More
by albert
Employees Worked With
Dave Simon
September 27, 2021
Quick and accurate repair with outstanding customer service. This is the shop you need to go to if you want good guaranteed work, fair pricing and great customer service. Services: Engine repair,Oil service. This is the shop you need to go to if you want good guaranteed work, fair pricing and great customer service. Services: Engine repair,Oil Change. Thanks Yan! More
by Sara Patel
Employees Worked With
Dave Simon
September 27, 2021
Fast great service and affordable even followed up to make sure everything was good definitely will go back in the future. Services: Brakes,Tunup Thank You Arthur!! make sure everything was good definitely will go back in the future. Services: Brakes,Tunup Thank You Arthur!! More
by norris
Employees Worked With
Dave Simon
